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Comments
Doesn't it make more sense to site your servers where you are targetting to recruit new customers and serve existing ones? I don't care if my connection to LA, Dallas or Seattle is slow, I see them as an opportunity to enter the Au/Pacific basin (LA-02) and the USA West Coast area (Seattle, Dallas and the other LA DC) markets for web space and associated services.
Email sent. Never had such an issue with us servers. I was glad I could buy one vps, I missed all other locations
Also opened a ticket some hours ago
Can't even get through to the specified IP. Tried from several locations and networks in Europe and the US - always ends after several cogentco hops at 38.32.13.x. Routing issues would be highly plausible i.m.o.
Hi Vienna, thank you for commenting. Please note that the aforementioned IP is offline since we worked out a migration closer to home with the customer via e-mail, and as he's migrating to a different location, an IP change is necessary
issue has been resolved, thanx @dustinc
Always a good sign when a provider solves a customer's problem so quickly that other people's attempts to be helpful turn out useless. It seems my own account with you is in good hands.
I don't need any migration as I haven't used the previous one. Re-creating will work. Should I notify it in the ticket ??
Hello, if this was something that we had approved, as part of ordering with RackNerd in advance, this can be done. Though anyone who was approved for this would have a ticket already opened for this within the portal, with communication already with us.
Otherwise, if this location is desired, and the above was not previously agreed upon, you can order a new service within this region. If we otherwise allowed migrations between facilities, we'd have an endless amount of these requests, furthermore abuse i.e IP rotation, as such this isn't something we can do at this time.
No, no. I'm approved one. The ticket status is on hold from 11.11. Isn't that approved ??
Any help is better than no help.
We're happy to have you with us
RACKNERD AMSTERDAM KVM VPS
let's just pretend I posted in time
Hello - if there is a ticket with the approval, as per our original announcement we will certainly be responding within 24 hours of that original announcement. Please read the announcement. We have you covered
Already received My VPS 😁 Thanks, Man. You're great ❤️
By the way, won't it geolocate to AMS ? https://whois.domaintools.com/23.94.101.88
It still shows ColoCrossing in IP Whois 🤔 Might take little time to update, right ?
AMS is ColoCrossing
Yes it seems that the IP is still geolocated to the US.
@dustinc Congrats on you guys' new location !!! and I hope you guys can add Japan in the future.
By the way, can I still get the double bw? I have two invoices here #798096 and #803201.
thank u so much!!!
Indeed Japan would be my preference as well. So hopefully future @dustinc you are able to add Japan.
Hello - we've submitted the GeoIP correction with MaxMind, they update their records every Tuesday. So the IPs should reflect AMS by Tuesday.
Is there maybe another AMS give away coming to those that haven't been lucky yet? :-)
Or all done?
RACKNERD AMSTERDAM KVM VPS
I want to ask the same question. @dustinc
In my case, one of my LA services was approved for migration to AMS - but the ticket was closed by the support team after they replied.
Was wondering if my ticket should also have been left "answered" or "on-hold" so support would know to come back and do something about it when they were ready.
Sorry, can't help being anxious.
I believe we may have left your ticket "answered" by accident, It should of been placed on-hold after replying to you. Please share your ticket number and I'll get this taken care of right away.
Lastly, as of earlier today, we reached out to everyone who had been approved for this. So if we missed you, by chance, just let me know
I have one of those request, please check your email and dm, thank you.
Hello - thank you for your patience! We've gone ahead and doubled your bandwidth allocation.
Thank you for working with us Bandwidth has been doubled.
Hi @tool - thank you for giving us an opportunity to work with you. We've doubled your bandwidth allocation.
We sincerely appreciate your business!
These orders have been upgraded. Thank You!
Bandwidth has been doubled. Thank You!
Thanks! sent you ticket # via DM.