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HostDoc AU down and out
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With less than an hour between killing your instance and this thread opening, superman would have had a hard time preventing this thread.
We have a very small team and transitioning from killing abusive machines and monitoring to maintaining the nodes, certain things are often overlooked such as informing a client their instance has been killed due to abuse.
We have addressed that and accepted the flaw in this thread. You do not seem to want to accept 19 minutes is a very short time to allow for something to happen. We are not stuck at the billing screen 24/7 or hear the notifications for new emails instantly, so sometimes, there may be a delay.
Dallas was a mess but we do not have a crystal ball to see into the future. What we did do was see a future problem and attempt to rectify that before a worse outcome was seen.
I do not believe you have a grudge either but as others have mentioned, your expectations are a little too demanding. Especially from a low end provider doing their best to provide a stable service.
If ever you have a problem, feel free to reach out to us, but please give us some time to respond first before posting a thread that could potentially be damaging.
From what I can see, @HostDoc probably didn't give @corbpie adequate information on the ability to pick up and move on, but @corbpie doesn't seem to understand that everyone is a special snowflake but they still have to wait in line.
Cut the dude off, Doc. He ain't worth it.
^ This
I don't know how much HostDoc charge but since we're on LET I'll assume it's <$7.
Opening a thread to bash a budget host because a ticket wasn't answered in 19 minutes makes the OP look like a very special snowflake.
A finger in the butt could of prevented this thread.
Probegate scandal.
It's truly pathetic how so many forget this is a motherfucking discussion forum and choose to suck provider dick so much. The OP has had a less than good experience over his last four months and simply asked if this was the experience from others.
On another forum with less cock holsters, people would just reply "nope, have had good service" or "yeah, I've had some problems, too".
You guys shit on him for posting so soon after opening a ticket. It was the smart thing to do. If he knows other posters have had good experience, he can chill a bit on waiting for response. If others have had same experience, he'd know to move services. Knowing what others experience will help him proceed with the ticket. It's like you guys hate being fully informed or some shit.
If you provide good service, a single fucking thread won't kill your business. Stop being little butt hurt bitches.
HostDoc first said he replied in under 10, then 30, but was actually longer. 37 minutes is reasonable, yet he's trying to downplay by minimizing the response time. But by claiming it was less than actual, he's actually trying to discredit the OP. His statement twice incorrect repeated by others. This is Trump tactics. It's not the first similarity, either.
Without notifying the customer before or after. All of my VPS' control panels show my resource usage. Why didn't it show for OP? I know it's been agreed you really fucked up here by not notifying, you don't really see how bad the lack of notification. Especially since you monitored it before and waited for service to be cutoff rather than reach out to customer to address. You're not a very good service provider if you want your customers services to be disrupted when there's easy prevention and mitigation. Let me remind you, you're a service provider with an SLA.
Seriously, take a fucking lesson from how Francisco responds to a customer issue. Night and fucking day difference.
People need to stop shitting on OP'S when their favourite providers name gets mentioned. Feel free to post your good experience, but it doesn't fucking matter how long before or after a ticket is opened to discuss possible issues.
Absolutely.
Reported for quoting an offensive post.
Reported for reporting for quoting an offensive post.
I have never used HostDoc so don't need a discount from sucking anything.
I might start bitching and whining if I submitted a ticket and had no response in 24 hours (in the working week) or 48 hours at the weekend but not after 10, 30 or even 37 minutes.
There it is folks, we finally got there. Finally someone with the intelligence to read the posts, not be a shill and type something that isnt an attempt to be funny.
Its darn dissapointing for this forum when you type up responses, provide evidence and give a completely fine reasoning all for shills to come in and stout there case for a provider being "a god amongst men".
Hostdoc agreed that they made a mistake, handled it badly yet some users here still want to dribble straight up rubbish.
With this thread finally took notice of hostdoc. His replies shows how serious they take their business. Now waiting for Aussie kvm deals.
Uhmm...nah! LOL!
Here comes TimboJones to save the day. Looks like we've got ourselves 2 snowflakes here
TimboJones is an azzhat same with corbie..if I was hostdoc I would refund and move on.
No need to apologize....1 rotten egg spoils the pot... some people you don't want as customers
Wish I had a facepalm emoji.