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HostDoc AU down and out
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You're absolutely right that a single VM shouldn't take down a node, but if there are several VMs possibly owned by the same customer, it's possible and even likely that if the node isn't taken to its knees it will definitely be affected.
I suppose a notification would be good, personally I'd only really want that from a shit host that takes days to reply to tickets. In this case HostDoc answer the chat within 10 mins, It's so quick to just check on it that way.
Looks like the problem has been sorted anyway, no drama here unfortunately
We honestly till today have had no issues in our approach.
As @dahartigan pointed out, it makes clients come to us for an explanation.
We have found that legitimate clients will always come forward rather quickly regarding the shut down, we explain the issue and they investigate.
Illegitimate clients never come forward and leave it off for days without coming forward until they realise it is not suspended, switch it back on abuse again and then we suspend with notification to which no response is ever received.
But as mentioned, we welcome all feedback including notification of killed instances and will implement it moving forward.
I personally use @hostdoc VM plans in production environment. Being a new provider I was a bit apprehensive at first but have been with them for 5 months. I have nothing but good things to say. Support is excellent with tickets being responded to in a timely fashion. All tickets have been replied with personal and detailed explanations not a one line copy and paste job.
Give their price point, the service and support is far beyond anything I’ve experienced previously.
I think it’s great that a provider comes down hard on high usage VMs to protect the nodes and other clients. Yes, they could have sent a quick message but they are new and evolving - everyone makes mistakes, it’s how you respond and deal with the mistake that sets you apart from the rest.
something to be said for bedside manner too.
EDIT2: (I've been getting a bit of a Doogie Howser vibe from all this up til now. Could be worse, but there it is.)
I just saw your reply now, but you're the one looking silly mate. Check it out.. you open a ticket and then only 19 minutes pass... Then you bitch on LET. Nineteen minutes. That's gotta be some sort of record. Even the Chinese wait an hour or two before opening a thread. I think you just have it out for this host for some reason, noting your other posts in hostdoc's threads.
Tl;dr OP opens thread after 19 mins no response on a ticket.
Noone mentioned VestaCP by now?
life is so hard .
I use hostdoc from the bf with a shared host and then a vps .
all server are really nice and I like the self upload ISO . their support is pretty good considering these day lowendproviders lead such a hard life.
Some ban customers those who need the service agently because the gov. Some have 1990s cancel policy. Some stick to their ancient vz templates and refused to update to modern life. some create most strict standard for fraud check at first then after they lose market they began to kiss those customers' ass. some sell their company. some refuse to post offer here. some ban all let users. some became drama actor.
This new provider is really nice for their live chat and their manner of handling thing. they have passion about their job. This remind me some really good providers' early days .
I dont like those people take this as grant to abuse their work. You paid 2 pound a month but ask for much more. this is not sustainable. they will end for leaving the lowendindustry or hike their price. neither is what I would like to see.
I have never realized the vps stuff would impact my life before I got debt collector from netcup last January. I was shocked and considering quit the whole thing for 75 euro.I was lucky they offer me a cancel without any penalty for the vps I had never touched and send them emails which clearly state that I would like to cancel and point out there is no easy way to cancel current period from control panel at the first three days. they just neglect my emails. this is suck.
I hope good things will happen. although I am quiting the idling hobby gradually only keep a few.
life is hard. Dont abuse anyone's effort.
I have a bunch of VMs from the doc, and never had any issues. If you abuse it - you loose it. That seems fair enough.
The fact that the ticket was responded to in under an hour is pretty great. The fact that you couldn't hold your bitching for an hour - not so much.
Why do people tend to expect a Lamborghini when they pay for a used 1999 Honda Civic?
EDIT2:
37 minutes is an extremely good response time for a budget provider. Maybe you would have gotten an even quicker response using their live chat. Many other providers at similar price points can take hours to reply.
You need to set your expectations properly, based on how much you're paying. If you want instant response times, go with a fully-managed VPS provider that has dozens of full-time support reps spread across several timezones. They would easily charge 5-10x what @HostDoc does.
Complaining about the response time (less than an hour) is beyond ridiculous.
It's official, corbpie is having PMS.
Are you saying you're the only host on LET that can do ticket responses under 20mins?
Disclaimer: maybe.
I know you respond quicker, shush.
; Just hostdoc isn't the only host out here in the LET world that do ticket responses quick.
Nope.
I never claimed to be.
I said for our price bracket (which @MikeA does not fall under), it is hard to replicate the service we provide.
We also take a few hours sometimes, live chat request go unanswered. We are not perfect... Yet.
So basically at the end of the day, corbpie abused, came to cry on LET even though he received a response within 30 minutes from a budget VPS provider and then ends up posting memes when he was wrong?
This is so typical LET.
@HostDoc You're are only like half a dollar cheaper, we're all on LET.
My post was a joke, my replies can be 2 minutes or 2 hours.
Exactly. And the service provided by many LET hosts easily surpasses that of the big players.
My comment was it is hard to replicate, not impossible.
So long as I eventually get a response, I am happy, being with OVH, those responses can be up to 10 days. If not critical, I am happy to wait.
This thread exist because OP waited 19 minutes before seeing fit to open such a thread.
This thread exists because OP had (and perhaps is still having) PMS.
No I didn't abuse, it took them 37 minutes to respond. It wasn't after hours. You pile the shit on me but it was a manual shutdown and they couldn't respond to a ticket about it until 37 minutes.... no matter how you look at it, they knew the answer as soon as they took it offline yet didn't answer for 37 minutes.
If they knew the answer to why the server was down (clearly did) then answer it, as I have said above they had plenty of time to prevent this thread given the circumstances.
Listen.
37 minutes is actually not bad for a reply.
I know, but minutes earlier they had just done what caused me to open the ticket. Probably was the same person that replied to my ticket.
I'm just responding to those saying I was having a premature sook. Hostdoc could have squashed that ticket in moments, even before the server went down...
All As per my replies in this thread.
Wow! You opened a thread to bash them 19 minutes after you opened a ticket! For such a price range! And you blame them it took 37 minutes to respond!!!
And, as stated, did you even check with your custom ISO in your client's panel to troubleshot it and try to start it again? Because, they say that they did not suspend the service, just killed the instance and there were not any image to start again with.
Even if you have some right that they should send a suspension email or an email that informs you for abuse of the service, your reaction is crappy. If I was them, I would terminate the service, refund you and never allow you to grab a service again.
All this thread will do is promote Doc's company.
We have had clients have their instance killed and approach us 5/6 hours later enquiring what may have happened.
A specific ticket took us 2 hours to respond to. That client had no problem with our explanation and requested we suspend the network so they could investigate via VNC.
The thing is, initial killing of the instance is not a suspension. Had you not used a custom ISO that had deleted from the server, your instance would have booted up immediately again and had we noticed the same usage, we would have then suspended it and of course notified you.
It is unfortunately very small things that amplified this situation that could have been handled better on both sides.
We could have and will implement a more robust notification system and you could have been a little bit more patient.
This was a horrible thing to add to an outage thread and what I meant by taste of malice. You have been with us for quite more than a couple of months with no outages in that time that I can recall.
Node upgrades? What is wrong with that? Can we not try and improve our user experience or introduce more locations for our resource pool and cloud users?
As I have said, we have both made mistakes in this situation but what made you think we would not respond to you after 19 minutes of waiting? Have we never responded to a ticket you have opened?
Please contact us via ticket if you want or live chat and maybe I can offer something as way of an apology.
Give him some probing.
Hostdoc handled it poorly and had a chance to prevent this thread, how many times do I have to write it out?
@HostDoc I don't want anything, if you drop a customers server manually, tell them and/or reply to the ticket that comes in minutes later about it.
You posted a deal for the Dallas node, a week later it got torn down and needed to be rebuilt, that's frustrating. Why offer deals on a node that will need maintenance shortly?
I don't have an grudges to hostdoc nor did I bash them, given how it was handled I was in my right to open this thread, read my other responses, I'm not retyping it for those that don't/can't read. I'm just repeating myself at this point.
With a tampon. Corbpie is at stage 89 PMS.
EDIT2 I still can't believe this was all over 19 minutes. That has to be some kind of PMS record on LET, surely.
A not so smart guy is driving the highway in the opposite direction, causing fear to all the other drivers and danger for a serious accident. He suddenly hears at the radio some breaking news:
-Drivers on the highway, be careful! One idiot is driving the opposite direction!
And he says to himself:
-One idiot? They are thousands!