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Comments
I don't think he would let his services go past the due date :P
unreal.
I am human, I have missed payments in the past, albeit not in business because I get paid not to make that sort of mistake.
I have lost services from budget hosts because I forgot to pay because I don't pay enough attention to my personal emails, I have only blamed myself.
Anything important was backed up from day 1 though, so no harm was done.
I actually remember having service with CVPS about 5 - 6 years ago, I did not pay the invoice on time, I had been using it for a personal dev project, I did not have it backed up because I did not initially consider it important, it was just one of those things that grew so i could have done without losing it.
My VPS got suspended and deleted within about 6 hours, I asked them if it was actually gone on chat, they said yes, that was the end of it, I dont feel they are under any obligation to babysit my data for me when they could use the resources and IP space for paying clients, that goes 10x fold for dedicated servers which actually COST money to keep in place.
For everyone that would have paid on day 3 I assure you there are 10 others that just never pay and abandon services rather than actually bother putting a cancellation request in.
Now please, change your bullshit post topic.
If you had cared so much about the data that was erased after the invoice was overdue by 2 days, you would have these logical choices:
1) Ensured that the invoice issue was properly solved long before the due date occurred.
2) Taken backups of your super sensitive data which meant so much to you in the event that something like this would happen.
3) Chosen to have gone with a provider that offers a longer grace period for overdue billing.
This is 100% your responsibility and fault, the fact that they give you a 2 day grace period is kind on their part, given they're losing 2 days of paid service they could be offering someone else who would pay their bills on time.
Coming to LET and attempting a smear campaign against them is immature and mediocre on your end, and I honestly don't feel for your loss given the way you've handled the whole scenario.
Move on and salvage what you can from this experience, that's the best option you have now.
You still don't get it? It's only your fault! you don't pay and don't backup. You choose a Low price provider and accept the terms. Stop crying and learn from your failures. So one again the only one to blame is yourself.
@Nuntius : Discussing ! Not Crying.
There is nothing to discuss. As you can see that most answers here are the same. Get over it.
Actually no that's not what is happening here. You are trying to cause harm to a provider, to retaliate, for following their terms of service.
The absolute worst thing you have them on here is making a mistake in an email. When email varies from policy, you should contact the provider for clarification. You and I both know you found that email afterward though, the real story is you didn't pay and you lost your server, and you expected them to hold it from inventory and provide free service in an extended grace period. I'm not saying it wouldn't have been nice for them to do that, it's nice for anyone to do that, but you don't get to come here and try to retaliate and cause them harm because they didn't provide a free courtesy.
Thread title changed.
So you have a lot of experience with the consequences of not paying bills on time. I'm don't think that is a positive thing...
Let's replace some words:
I do not know how to recover this. They are not helpful. There is no one to call for this. I hate them now. Customers can not hurry so much on paying before thinking this can damage others so much.
Aka: Servers+Power+Space cost money. Non paying customers are 100% loss, every single day they are online unpaid.
Which means the server is unused and 95% of the users WILL NOT PAY then either, so that is again... pure loss.
Your ideas are not economically feasible.
@Jarland, this community has been open and free for people to discuss. Please stop using your administrator power. I will make a more reasonable title. Hope you agree.
Nope, I won't. If you had a problem with a staff action the correct response was not to tell an admin not to be an admin and then undo the action. Bye.
@jarland ... it looks to me like you are overreacting a bit, maifren....
I changed the title and replied to the thread stating that I'd done so, as I consistently do when thread titles make accusations for the purpose of google indexing as a method of revenge, when the topic title is unfair given the evidence provided in the thread. Telling me not to be an admin and then reverting my change, having acknowledged that I made the change, is not an acceptable reaction.
Moderator and admin actions can be disputed via our ticket system, a thread about the actions, or in the "cest pit" thread. I have no way to halt the OP from further edits to the title but to ban @darknessends for an amount of time. I have done so. If you feel that this is an overreaction, you are welcome to create a thread protesting the action, open a ticket where all of our staff can review it and discuss it with you privately, or start a more informal discussion in the "cest pit" thread.
Thank you.
Now if WHT did that it would be far more fun to read also :')
darknessneverends ...
International Backup day is March 31st
Just to add something on WSI infrastructure, I have figured out that their server deployment is fully automated. That means, if there is a termination for any reason (due payment, cancellation etc.) the server is wiped out automatically and return to the selling pool and to their website's stock. So, there is not even any human interaction there.
If they really hold the terminated servers for a week or more, as the OP wanted, this would really cost them money, because the lower priced servers are often out of stock and on high demand, so, every day is loss money not only because of the operating cost but also because a potential client could not grab it.
@Jarland, you are not only right to change titles and ban members for doing that (bashing a provider for their mistakes or for almost no reason) but there should be a more strict policy for people using LET just to take a revenge to hosters...
TBF, 48 hours does seem a little harsh. Unless of course the provider has already sold it to another client.
Personally I don't suspend an existing and established client for at least a week and only then do I shut that server down. Normally the data remains on the server until the server is sold, at which point the drives get overwritten, formatted and then server delivered.
On a somewhat unrelated note, I did once have a customer who asked for a backup service, for which I provided a quote and time-frame for delivery. But I never setup that back-up service (and they never paid!). Several months later, their server gets hacked and the hacker deletes all their content. At the time of the hack, they were 3 weeks overdue on their invoice. They paid the overdue invoice and then contact me, frantically demanding to have their website recovered from the backups. I informed them that there WERE no backups, and so they proceeded to threaten me with legal action and demand not only do I compensate them for not providing a service they did not pay for, but also to rebuild their entire system for which they did not have any backups.
Not sure why I told that story...
You did have a reminder in your calendar to remind you to ensure that your account was kept up to date, right?
Don't forget this is not a vps. This is a dedicated server. In a vps, where there are 100's in a single node, some days of keeping the data or pull them from the backup, maybe will be reasonable. But in a dedicated server, when we are talking about the whole node, this is nor seem like harsh.
My company mainly sells Dedicated Servers. Our turnover isn't huge so I guess it depends on how urgent the hardware is needed. But like I said we normally keep the data on the drive until the drive is needed. Our grace period is considerably longer than 48 hours, but I guess we are not a 'budget' provider.
This is literally the 5th or 6th time this same OP has done this, he is the kind of guy to shit on your doorstep then bang on your door at 3 am demanding toilet paper, he has been caught outright lying to damage other hosts in the past when he did not get is own way, my only hope is that this time the ban is permanent.
Lol @ OP getting tossed of LET
Yeah keep in mind WSI sells a $10 dedi in the US. That's huge, and demand will be obscene.
That is a fantastic analogy! So very well describes a good many 'clients'. What is it with people expecting everything handed to them, essentially for free?
That price is obscene! $10 dedi? How do you even cover the electricity cost for that?
But didn't the OP claim to have forked out over $1k over 14 months? That would roughly $70 /month.
It is called Missouri and there is like, absolutely nothing relevant there. Power is cheap, as is space and HE/Cogent have a fiber path East-West through Kansas City.
They also have this:
https://en.wikipedia.org/wiki/Callaway_Nuclear_Generating_Station
Which, for a nuclear power plant of this age, is incredibly efficient and well maintained.
I dunno about anyone else, but given that you typically get notified of an invoice being ready at least 7 days in advance of the payment date, I'd bear no ill-will towards a provider terminating the day after the due date.
Essentials utilities give you a bit of grace with payment because to do otherwise it heartless, but a VPS or a server isn't a basic human need, a bit like Netflix or Amazon Prime.
I can understand lengthy grace periods when you're talking hundreds of dollars a month, but for a 20 bucks, it's not like they're cutting off their nose to spite their face.
Agree with that.
If anything though, it'd be nice if WHMCS had the invoice due date in the email subject line, it'd be a lot more practical.
Thats a great idea.
I believe WSI give 14 days followed by a reminder at 7 days, followed by a reminder at 3 days followed by the same day, followed by the day after overdue and suspension and then 48 hours after that they delete.
The OP said they should give him 7 days, he failed to recognise that they actually gave him 16 + 5 reminders + 2 days of downtime he never even noticed.
Some people just cant take responcibility.
one possibly could argue that a provider most probably is not even allowed to keep or store any customer data without contract at his own will. and obviously the contract allowing him to do so ended 48h before...
That's always been a concern of mine with storing data after invoice due dates, something I do heavily at MXroute. Since there's no relevant law for me on it, it becomes a matter of principle. To some, I'm a generous savior of data. To others, I'm a thief keeping their data despite cancellation by non-payment. It's a very weird line to walk.
This because I suspend 3 months past due, terminate 6 months past due.