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Comments
Incoming rage in 1-5 posts below.
Yeah I do have to admit someone here, not saying who, has been stating a lot of things, but with little to no proof. I put some evidence towards mine, it is your turn to put some evidence towards yours.
@Zetta RAGE!
Any plan for a postmortem statement that will satiate the worries regarding any possible loss of customer data, both in WHMCS and on the nodes? Should quell most of the gossip.
Read the first sentence of his post.
I hope "Maybe one day" is only in reference to responding to the conspiracy theories.
Instead of that, maybe just a debriefing in terms of the actual events, Shinkle / ColoCrossing connection aside?
Something to ease your clients minds that someone's at the helm of the ship, per se.
Granted we'd love to know the internals, but even just a debriefing of the major events / issues that led to this (even if they're vague) - and what's been changed going forward would be... the proper thing to do.
Echo
This was a really big event, little over 1000 VPS's lost and I don't really care what people think. This evening we have doubled our support and we don't need Shinkle anymore. We will work closely with Solus starting from 2013 not before September.
I will be on better behavior, like I have been for quite some time up until a week ago.
Our home base in Chicago, aka Dupont Fabros Technology, is by far the most advanced, stable and redundant facility in North America, and perhaps the world. Every single aspect of the complex has multiple layers of security, fail-over protection and backup systems. This is one serious fortress for your data.
If you still waiting for central backup i have good news:
Wait for it, wait for it......
Echo
Thanks @nocom - great summary!
@CentralAmerica removed? Nope, i get it or maybe context?
So are any of the customers who has experience lost or extended downtime getting any refunds back? or would that go against the pump-and-dump play book?
I never liked that phrase too much, but Karma indeed is a bitch as it seems.
@CVPS_Chris: It's your own shit that comes back to you and you still fail to see and understand that. Poor Guy.
Customers have been getting credit. We please ask you open a ticket so we can do this if you have not gotten any yet.
Why does noone ever keep such promises?
The answer is "yes" indeed.
Good karma feels good, isn't it?
@c32 somewhat confused by the latter half of your response in where the karma pertains and why you're asking me. Are the refunds automatic? or just whatever % requests it (since you said indeed, seems like you know what's going on internally at CVPS).
@c32 all speculation of course, as you said 1 experience of many. I'm just curious though, if only partial refunds upon request or a 'free service', again pure speculation, I wonder how much money would have been made in the hypothetical situation of disabling 10 nodes, canceling service to them at the datacenter so don't have to pay on them, ~5-10% request partial refunds, and if in theory each node had approximately 100 $7/month accounts, would CVPS in theory have made off with 5 grands, plus whatever from failed backup servers and other services that may have just been simply taken off line.
Again pure speculation, as I would highly doubt that any reputable company like CVPS would do something similar to wire fraud.
Well, no. So far, no credit visible in my account.
Head in sand
Oh boy, here we go again
Disappointing that @CVPS_Chris has nothing else to say on this matter or about his company/customers.
Been critical to them since before this, but kicking people while down aint cool
Prettu sure if you just request it you'll get it.. @hostingwizard_net
I really am a little bit confused about the situation. Is @cvps_chris gonna updates us?
same
Did you request it ? Or did they say it is automatic ?
they don't float credit in your account, but apply for the affected vps. They push the billing date to apply the number of month credits they offer for you. I have got for what I asked.
Will you guys still sign up with them in the future? Still looks tempting for $5, even for just the disk space alone. I can use it as backup, code repo, etc.
Their LA node goes offline once a day now.
I've had a VPS in both Buffalo and Los Angeles and both have gone down ever day. I wish there was a way to automatically boot it back up after it goes down.