New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
But dovecot doesn't do SMTP sending, does it? That's your MTA (postfix, etc.)'s job.
Their VPS's are couple times more expensive than some dedicated's
In fact, all the blame should go to yourself. It doesn't matter if quadranet handled like shit the whole situation. You lost your data because you didn't have any backup plan.
And, yes, they did sent email to every client, but for many of them the mail did go to spam folder. Do you check your spam folder?
Even I thought I didn't get any mail, until I found it in Spam. None of previous crissic mails were reported as spam, except this. I sometimes wonder if this was intentional. And all spam mails are deleted after 30 days by Gmail.
If this repeats couple of more times, may be we can start calling the act of breaking promises again and again as pulling a Quadrant
You have to wonder about a company that in 3 months time went from "your VPS will last until your service is over" to "Everything is shutdown in 30 days". If they couldn't afford to keep the VPSes that were already paid for running, will they stay in business?
If I was a QuadraNet customer, I would be keeping backups handy.
Neither did. Fuck 'em and move on with your life.
I just got refunded.
I honestly doubt it's about affordability. They probably figured they could get a better business deal by cancelling these and selling at a higher price.
Don't really need to worry about repercussions either, if you just ignore every complaint
QuadraNet bought Crissic for the IPs, not the customers.
true, but in your first paragraph you confirm you got the initial notice, then in the second you say you got no notice then in the third you said you have had no emails, if the emails are not getting to you then a million notices would have made no difference.
When everyone got the first notice months ago, that is when you should have moved on, what was the point in staying, I really really do not understand.
FYI you can check all the emails that went to you in the client area.
@QuadraNet_Adam lots of your ex customers are saying they never got the email(s) what service do you use for delivering emails to customers?
Not when they delete your account after asking for a refund..
Can anyone prove that?
For example you would have the emails of the initial ticket confirmation and then you would be able to register a new account with the old email address.
Premium QuadraNet mailing system with premium blacklisted IP ranges!
Well people got some emails we know that, it would take 10 seconds to check.
I do not condone the way Quadranet handled this, I do not condone making people wait for a long time for refunds and for end users I don't envy anyone the headache of dealing with the mess if you did not get any of the emails, I am just doubting that is the case in reality.
The amount of "YOU SUSPENDED MY VPS I NEVER GOT AN EMAIL TO PAY" tickets I get of which 100% of the time I can show or evidence that the email was sent and in most cases opened is a joke, I don't know why people jump to this as a first line of defense against their own loss, maybe it is easier to deflect blame than accept responsibility.
Quadranet is not some 2 cent host, they should really have no problem dealing with and proving this, at the same time they should have no problem processing refunds within 48 hours.
All they are doing by handling things this way is ensuring that the discerning customers, the ones they actually want who could be paying them mid 5 figures p/year wont touch them for anything, not ever, and you can put me on that list.
Well, I can. I can't login anymore.
I never once received an email from them notifying me of the closure, I found out here, I had to ask them if I was going to be affected (due to no email) and asked for a refund.
I had to push them for the refund which I actually got (YAY) now my account has been removed.
The first notice said we had until our service time ran out, which for me was March and April of 2017. Since I got the notice in August, I still had six or seven months, so I didn't worry about it. I didn't not receive the November email that said service was going to be shut off in December.
The least they could have done is shut down the VPSes December 4th, but with the option to individually turn them on for customers that didn't get the email. Just deleting everything was not OK.
It's not really my concern as when they bought crissic I cancelled my server immediately and moved on. What's totally beyond me though is why is this sector, being lowend or hosting in general we put up with this shit. We argue about customers being wrong, could've seen that coming and all that shit while in reality any decent service provider should notify, apologise and refund without any hesitation whatsoever. If you don't, you're just being a massive cunt. Not only that but from a legal standpoint you're nothing more than a common thief. End of rant. Sorry sometimes I get fed up with what business ethics people seem to find acceptable around here.
Quadranet really didnt scam anyone as far as I can see.
I was one of their customer. They didn't reply any ticket since early October/November. Even upgrade to dedicated request got no reply.
Scam? No
Doesn't
give a fcare about Crissic customers ? YesReceived: from web.crissic.net (unknown [96.44.162.194])
No wonder why
Connection Timed Out After 25000 Milliseconds
in Client Panel.
Thank you for contacting Crissic. If you are contacting us today concerning a refund request, please be aware that we are experiencing a high volume of requests, and they will be processed in the order they were received, and can take up to 2 weeks depending on your position in the queue. We ask for your patience during this time, and it is sincerely appreciated. Rest assured, all refunds will be handled and processed appropriately.
At this time, this ticket will be placed in line, in our refund queue. Please do not reply to this ticket, or submit any duplicate tickets concerning this request, which will only cause confusions and additional delays to processing your request.
Thank You for your cooperation!
ah
Could it be their act of mass-sending shutdown notices to customers was regarded as spam by GMail and others (Outlook in my case)?
As I posted earlier in this thread:
I have received a refund.
I also have the following pieces of information to share;
Refund requests are manually handled and calculated on a case-by-case basis. At the moment they are sifting through thousands of requests, again - manually.
An assumption, based on my own experience, is that everyone will get their money refunded, even if it takes some time.
I've also got the perfect replacement service (VPS + IP-range) from @vapornode
Just FYI, my crissic VPS is accessible over IPv6 currently, to anyone that needs to grab some "securely wiped" data still...
wow.....
@Anthony:
I daily check my spam folder. 200% sure I didn't receive anything. And they simpLy don't care about anyone. This was a pure IP grab. Just sad thAt they didnt even give me the chance to backup my data... 0/10 would never host anything with them