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Got a support ticket the other day from a user not being able to run the virtio network drivers on Windows and complaining about network speeds.
After 2-3 tickets back and forth I asked to login to his machine to help him out with this, and because the email address from which he submitted the ticket wasn't assosiated with any of the accounts in WHMCS, I asked him with which email he signed up and what IP his VPS had.
Turned out it was another provider's customer...
Looks like it, yeah @kbeezie.
Internet detectives, FTW!
Did you analyze all my sentence structure through a LET text analyst? (Saw some thread last week where 2 established members swore somebody was someone else "due to how they type")
George, I'm glad you can share this tidbit rather than getting up in arms, irrationally upset over something absolutely minor, and trying to find out who I work for/what company I own.
@kbeezie since you're concerned about Google showing up, are you concerned that when somebody Googles you, your LET screen name or the links in your signature that this thread comes up where you are going out of your way to dig up information on me? You man crushing on me, bro?
You guys accuse me of not getting it?
Time for some mandatory vision tests, I'll even be a nice guy and pay for some eye exams
I can't believe noone posted this yet.
http://clientsfromhell.net/
First thing I see on clients from hell...
"I really like how you edited the video by arranging each cut to the beats to the music. Let’s keep all that. Just one small thing - let’s change the music."
Story of my life. Seriously. At least once every year I hear this.
@joepie91 Thanks for the link! That was exactly something I was looking for.
@jarland
"How can you charge that much? At the end of the day, it’s just ink on paper."
I heard that when I used to work a non-tech job and a customer requested like 1000 pages of his individual invoices over an email PDF which takes like 3 clicks to send him so when we gave him the bill for 1000 pages of invoices, that's basically what he said.
@bamn Offer a discount if he'll chop the trees
Even if its some shit customer with terrible English, I always try my best to communicate to them.
I get really mad in real life sometimes but when replying to ticket I pretend to be very patient, meh.
@bamn whilst I don't think you've come even close to leaking customer identities, if I saw my ticket posted here (with identifiers removed), I would prolly feel that you mocking me here feels two-faced. If you mocked me in the ticket response I'd thnk you unprofessional. Ultimately, you can't win
. If this was a closed providers forum, that issue would be removed.
What is there to win? I've won the whole discussion with gold stars.
The only people having a problem with this discussion are company owners putting on a public relations face and probably offended whiny clients themselves.
10 tickets of WHY IS MY VPS DOWN when we sent out an email about routine maintenance -> In Progress
http://bofh.ntk.net/BOFH/
The other side of the table
I'm about to post a ticket here with all relevant information in tact. Screw privacy.
Ryan Arp ([email protected])
Client
11/16/2012 19:12
TEST COLORS CLIENT
By far the dumbest ticket I've gotten.
@bamn Gold stars? How cute...
At a motel in the middle of nowhere, was an ad: "We have free rooms, 20 dollars, but 50% off if you make the bed yourself".
Some guy comes and says: hey, I want a room, but Iw ill make the bed myself !
-Cool ! here you have a saw, nails and a couple of logs...
@Maounique Dumb guy, I would've asked for the "free rooms" instead
Thank you, I'm here all night.
Eh, translation from romanian...
:P You make it sound like I take more than 5 minutes out of my day just for this thread... you're not that special.
No you haven't because you still haven't gotten THE POINT.
THE POINT is, as a service provider you never, ever mock your clients in public. Period.
@sleddog
I've made my point.
No, you missed it again.
Owners and support staff can talk about clients 'til they're blue in the face. No problem.
Just. Don't. Do. It. In. Public.
Do you get it yet?
Just had one here ya go
ticket that followed
Nice.
Anyone issue an abuse suspension where some guy from overseas threatens to call the BBB on you?
That one has a special place in my heart.
OR had one where they abused a service and had all of their services suspended as a result.... didn't reply to the ticket for a while and all vps were deleted... so they open a complaint with BBB, and post everywhere they can find your company on any thread that you are so horrible.
You should obscure that IP address in the second image.
An IP of an OVH box used for abuse? Sheesh you guys are never consistent with anything on here.
Sometimes it is genuine stupidity, not intentional abuse.
I like to read these horrible ticket, it makes me so happy not to have customer contact anymore... This is quite a nice reddit, with a lot of horrible things from tech support: http://www.reddit.com/r/talesfromtechsupport/
I was just going to post http://www.reddit.com/r/talesfromtechsupport lol... i used to read that all the time..
Has anyone ever had maxmind return a 100% score? best i got so far is 99.98%