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No I will not provide any private info. But, there is always two part of the story and I am willing to see our part. But I have a feeling that I know which is your account.
And for your comment, occasional blogs? 3 vps on the same node that you are on utilizes 3tb bandwidth on average from their sites, including one that serves as a video portal and 2 that are local news paper. I fail to see your argument once again.
M
Once again, you have assumed sir. If you think that NH is a failure, you are entitled to your own opinion. But I still do not understand how disabling gui makes some one a complete failure. I am having a taipres flashback.
cough Dewlance cough
Sure. No problem to me, im out of your server on October 10.
Nobody said anything about a complete failure. You will just lose the 7%, 10%, 25% of customers that dont like to be limited when they were promissed unlimited choice and many other providers really provide what they promissed.
And then the 7%, 10%, 25% of what's left from the ppl that didnt use the gui but read here and know more changes will come because the company cant afford to build servers that deliver for the overselling they do. Then, who knows, maybe you will recover, but my money are not on that. Maybe you leaving the company will help.
M
Hmm, you have mentioned multiple time that you do not know what is going on, when you were only running your site, nothing went wrong and once you started utilizing desktop feature, your server got shut off (not terminated/suspended) and you have agreed to that, your server got hacked, you started to consume 200+% of your allocated cpu power, asked refund for a free month of service that you didn't pay and still complaining?
Your first issue was with desktop not just an average "Virtualmin with 2 site".
Good for you sir.
And now I understand why subigo was so happy. You like to assume too much.
Everything is so simple:
1. You promise free choice;
2. You dont deliver and look for justifications.
Everything else is just poetry.
M
And I have never advertised " virtual private desktop for watching videos and pornography that your motherland blocks and use it to run open office and do your homework on that cause your little sister wants to play dora on your pc and bit torrent to download books and movies that you are not willing to pay for.". But I have actively advertised, " Virtual Private server" and last time I have checked, you do not use firefox to browse youtube on a server. That is what you have your pc for.
I don't deliver what I have never advertised.
To those who keeps pointing to this part
Once again, you do not need torrent client, flush player and firefox and open office and other craps to mange your server.
@Taz_NinjaHawk OK. You don't say all true, i insist, now is not my problem is for your future clients. And if you don't want to give your "FREE MONTH" just clean that part. I start with problems when the "FREE MONTH" arrived.
Yet I have people here on LET (Don't know why no one posted here) who have received free month and are on their 3rd month period.
You have stated on your support ticket that you weren't even using the vps for a major time of the first month. So how can we even tell if it was abusing, while in reality it wasn't abusing?
Then my real first month was the second? or you want inactive for 2 months? -
I see your point here.
So" how you want" means the method of server management, not the actual content or programs you run on the server...
So, you can walk the prison every way you like, up and down or right to left, you are your own master in the sense you can move the feet however you want.
It starts to get amusing. must_resist_grabbing_popcorn
M
I see your point here.
I have never told you to not to use your service. If you were doing something that might have cause heavy load, you would have refunded with in the refund period. You claimed we have complained about your usage (Which yo have agreed on support ticket) right when your free month was due (after 6 days to be exact when your credit was activated), but you have also mentioned that you weren't using the server the very first month.
....
So are you saying firefox and openoffice was meant to be a server level software?
@Taz_NinjaHawk Just a thought, if your criteria about abuse went spread, my LEB VPS empire based is in jeopardy.
Wikipedia says: "In the context of client-server architecture, a server is a computer program running to serve the requests of other programs, the "clients". Thus, the "server" performs some computational task on behalf of "clients". The clients either run on the same computer or connect through the network."
In the large sense, what is not forbidden is allowed. I fail to see how running a gui in 512 ram is causing heavy load or even 1 gb when other providers like buyvm, hostigation and prometeus can have windows in as low as 128 MB at times.
I am not saying you dont have the right to forbid something, just make it sure the customer knows BEFORE signing up and if you change it after, give them the option to get the money back at a simple request.
M
imho problem is not in defining what sw is allowed or not. Even a simple bash script running loop of dd test can (and will) be considered a misbehavior.
If someone is not able to behave as a good neighbor when using shared resources then he should get a dedi.
Failing to protect honest users in order to let some kids abuse a host node shared resources is a suicidal policy that just will ruin their business. I guess one of the key to success in VPS hosting business is being able to limit abuse and being able to suffer some losses to subsidize a few 'heavy (ab)users' that scream loud here on LET. Pity that some hosts here went so far to change to a worse setup just to make some idiot DD vps-testers happy with their new huge numbers. It's a hard business also because too many kids think they can really use ALL resources ALL time for a LEB price.
@Taz_NinjaHawk - if you're out of this business, why don't you just leave this thread be?
Agree but the provider needs that kid (not abuser/abuser) check the healthy of node then they (provider) need all capacity when this happend don't you think, and its why they(provider) push us, when we are in. Depend to you, if you know what you can get for the price.
@Nekki Good call. And exactly what I am going to do now. Let me have some fun with @24khost.
You can kick the abusers, not forbid a certain software that is not causing abuse when used correctly. Firefox without the flash, while eating some memory, should have absolutely no problem in a 512 MB plan with even gnome 2.x After all, a browser is only used when browsing, just loaded in memory as well as the desktop is highly unlikely to cause io usage.
It is like this: Poison kills. Lets eliminate all substances that could kill.
It doesnt work that way.
Tag the individual containers and tell ppl to stop abuse or else. That is normal.
other than that, i cant agree enough with the dd "tests" problem...
M
My last reply, hard to resist,
@Maounique is there any where in this thread, I have mentioned issue with memory? Every issue so far that I have discussed has to do something with i/o and cpu. Not memory.
According to my experience in a slightly different context (enterprise datacenter), mixing desktop virtual machines and server VPS on the same hardware node could cause issues. Desktop VPS often have impredictable activity spikes and usually require resources at the same time: the node must have more spare resources to ensure satisfactory performance level to the users. This is true for well-behaving managed users; I could imagine the kind of performance hit that could be experienced with many unrestricted desktops working on a small 4 disk Raid.
Regarding the TOS debate: the root cause of a common misunderstandings between continental Europe and USA/UK is that the legal EU system is based on Civil law, and USA/UK on Common law; totally different systems. EU people like me often see USA regulations as a wild west with insufficient consumer protection. I have the impression that USA people see EU regulation as patronizing and byzantine. I think that neither is true, but providers shoud be aware of cultural differences and try to write down clear, explicit Term of services documents with the least amount of implicit assumptions.
Then why blame gui/firefox ? In a 512+ MB ram they can do great without swapping and on OVZ is no real swap anyway, so what is the problem with io ?
Sure, torrents are another thing, but you have regulations against those already, why shutdown desktops wholesale ? You can, for example, ban below 512, or 1024 to be sure, everyone will have it easier, customers might upgrade, you will have less problems.
The brutal "from now on you have 7 days to cease using desktops because I think they use a lot of IO and abuse resources and our oversold nodes cant cope" would have been at least sincere, but you choose to be brutal and lie also. You blame the customers for your fault.
If your nodes cant cope with some usage, you should have said that upfront, and if they can, then you should have not intervened so brutally and only ban real abusers.
It is true, prices are low and the market is tough, but this should be no excuse to offer a lower quality product and lie that is a good one where customers are free to use it as they want.
Advertise it as it is, a restricted product for some restricted uses (hosting, mainly) and then everything is cool.
M
Go back to first page.
Pardon?
You have ignored what couple of other people explained above.
You need to read before you type. Sorry @nekki, couldn't hold my self.
Yes, ever heard of a thin-client? Or Citrix?
Virtual desktops running on a server is nothing new, remote terminals have been around for many many years.
Well, what I need to manage my server has very little to do with how I use my server, I use SSH to manage my server, what I run on it is a completely different story. According to your statement, all I'm allowed to do is "manage" my server, and as fun as running "free -m" over and over is, I would like to actually be able to run some applications.
Is not your everyday server but was meant for computing platform.
I didnt. I just know 100% sure that the top 7 providers in the q3 poll can cope with much worse "abuse" as well as quite a few others.
In fact I dont know any provider that bans firefox.
I am sure there are heavier apps that put some strain on the nodes, is this a reason enough to ban them ? Maybe, and you certainly have the right to ban anything, just make it sure you put them upfront in ToS/AUP so the ppl know they have those restrictions before signing up so they go to another provider that has stronger hardware or oversells less. Changing the rules after and giving no choice for a refund is like a pump and dump scheme, just a "light" version.
M
I don't think it's quite that far, but it's the wrong method to go about doing so. If you have users that are abusing resources, by all means, suspend them, ban them, do what you will to improve the quality of your service, but it makes no sense to "punish" all your users for what a few people are overusing. Get rid of your problem users who are actually abusing resources, don't ban everyone from doing anything that could possibly overuse them, which is really any application.
Work with your users and teach them how to reduce the resources used, i.e. IO, while still maintaining the freedom of use that a VPS provides. Most VPS providers that I can think of off the top of my head, allow most everything that's legal in the host country, baring any specific datacenter policies, i.e. IRC.