Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links


Categories

In this Discussion

› › INIZ is down?
New on LowEndTalk? Please Register and read our Community Rules.

INIZ is down?

wxserverswxservers Member
in Help

Hi, does anyone experiencing problem with me? iniz is down and i cant view their solusvm panel

Thanked by 1alexh
«1

Comments

  • ATHKATHK Member

    @wxservers said:
    Hi, does anyone experiencing problem with me? iniz is down and i cant view their solusvm panel

    Yes solus is down, my VPS is still up though.

    Have you raised a ticket?

  • wxserverswxservers Member

    Yep done.

  • zafouharzafouhar Member

    Welcome to LowEndHelpDesk @wxservers. Your call is important to us, please wait while i attempt to connect you to an agent...

    Your patience is appreciated, unfortunately all agents are currently busy, you will be forwarded to our voice mail box and one of our agents will attempt to call you back as soon as possible.

    Thanked by 4ATHK user123 RA4W TheKiller
  • henkbhenkb Member

    It's up and running at the moment. But in the statistics within SolusVM I see a gap about 4 hours ago. The last 3 hours it is OK.

    But the "outages" keep continuing, is it just coincidence? Every provider has some bad luck now and again.

  • markmark Member

    ATHK said: Yes solus is down, my VPS is still up though.

    Mine's the other way round - VPS down, Solus up. Solus showing status of box as 'unknown' and won't let me restart or do anything else. Only in NYC location, my Amsterdam box is running fine.

  • SpiritSpirit Member

    I just got:

    We are investigating a potential RAID card failure on NYC3 at this time, the chances of data loss is highly possible. We are awaiting on-site tech to reseat our card and drives in the hope the configuration can be imported back.

    Regards,
    INIZ Management

    Thanked by 1alexh
  • 0xdragon0xdragon Member

    555 views

  • wychwych Member
    edited October 2014

    @Spirit said:
    I just got:

    We are investigating a potential RAID card failure on NYC3 at this time, the chances of data loss is highly possible. We are awaiting on-site tech to reseat our card and drives in the hope the configuration can be imported back.
    INIZ Management

    Ouch, hope the data is safe if not then I hope y'all had backups!

  • markmark Member

    wych said: Ouch, hope the data is safe if not then I hope y'all had backups!

    Checked and for some reason my rsync cron hasn't run since 2nd October... Oh dear.

  • wxserverswxservers Member
    edited October 2014

    @zafouhar said:

    Welcome to LowEndHelpDesk wxservers. Your call is important to us, please wait while i attempt to connect you to an agent...

    Your patience is appreciated, unfortunately all agents are currently busy, you will be forwarded to our voice mail box and one of our agents will attempt to call you back as soon as possible.

    Please read what I said I am asking if anyone is experiencing it too. I am NOT looking for an agent etc. use your head :)

  • wxserverswxservers Member
    edited October 2014

    @Spirit said:
    We are investigating a potential RAID card failure on NYC3 at this time, the chances of data loss is highly possible. We are awaiting on-site tech to reseat our card and drives in the hope the configuration can be imported back. INIZ Management

    Yeah I just received now too. Thanks for the info.

  • TheKillerTheKiller Member
    edited October 2014

    GVH, 123systems and now INIZ. Will these be on dead pool list?

    Thanked by 1alexh
  • wychwych Member

    @Jack said:
    Learn the definition of dead pooling.

    +1.

  • elflordelflord Member

    Great, just checked and my VPS with INIZ is also down.

    Thanked by 1alexh
  • k0nslk0nsl Member

    Mine's online still. But I've put in a request for cancellation.

    Thanked by 1alexh
  • soulchiefsoulchief Member

    Mines been up for 125 days.

  • ztecztec Member

    And so it begins. My stable horse starts limping...

  • OnraHostOnraHost Member

    @ztec said:
    And so it begins. My stable horse starts limping...

    Well to be fair it's a reported raid card failure. Happens all to often unfortunately :/

  • jvnadrjvnadr Member

    soulchief said: Mines been up

  • shantanuthatteshantanuthatte Member
    edited October 2014

    Update 2:

    We are still attempting to recover the /vz partition with clients data, however if you have your own backups then please open a ticket to NOC by emailing [email protected] to get setup with a new VPS on another node in NYC.

    >

    At the moment we have no ETA and are working as fast as we can whilst ensuring we can salvage any data as possible.

    Update 3:

    We are still waiting for FSCK to complete however there is a lot of data being pushed into lost+found, this would mean data loss has occured and we will be unlikely able to recover majority of the data. At this point the easiest way to be back online is on a new VM.

    >

    We apologise for the inconvenience this may have caused to our users on the node, we have spent countless hours and have replaced our RAID card with our spare and replaced all SATA cables to no avail.

    >

    Please await a final update upon completion of the FSCK which is taking time due to the amount of data.

  • shantanuthatteshantanuthatte Member

    Still down ... :(

  • shantanuthatteshantanuthatte Member

    And another update:

    We have made all attempts to the recover any data and have been unable to do so, fsck has recently been completed and the majority of the files have been dumped into lost+found which makes it near impossible to recover any data with the amount of files in the folder. As such we will be creating new VMs and emailing you within the next 24 hours, as this is a manual process please bare with us.

    Clients will be placed back on NYC3 which has new RAID card, new SATA cables and new HDDs and SSDs (for caching) in place from our spares.

    Management is currently reviewing todays events and making changes to the current non-existent backup procedure, more details on this will be sent in due time which will be a global change. Credits and further details will be sent in the coming week once all clients are backup and running.

    Important thing for me was "current non-existent backup procedure"...

  • wxserverswxservers Member

    yeah but no reply from Kayako or etc..

  • MaouniqueMaounique Member

    shantanuthatte said: Important thing for me was "current non-existent backup procedure"...

    That is completely correct, who does not advertise backups or at least managed services, does not have backup procedures, the customer is supposed to keep backups if his data is important, either on free space as many people offer or at another provider to make sure you still have it if your main host goes down.
    There is no need to increase prices with backups when most people dont need them because they know better when to save data, how many copies to keep, how to setup redundancy and replication and for what data in particular.
    Saving OS files is useless, the backup the provider has will probably be outdated already, you know best what to save and when, so, you should take care of your backups, at most, the provider will offer you free ftp space as an option, if you care for your data. If not, nobody else will and you should never expect it.
    We have a saying here, God gives you everything, but does not put it in your bag. Help yourself before expecting others to jump through hoops for you.

    Thanked by 2Spencer Patrick
  • faulwurffaulwurf Member

    @Maounique said:
    That is completely correct, who does not advertise backups or at least managed services, does not have backup procedures, the customer is supposed to keep backups if his data is important, either on free space as many people offer or at another provider to make sure you still have it if your main host goes down.

    There is no need to increase prices with backups when most people dont need them because they know better when to save data, how many copies to keep, how to setup redundancy and replication and for what data in particular.
    Saving OS files is useless, the backup the provider has will probably be outdated already, you know best what to save and when, so, you should take care of your backups, at most, the provider will offer you free ftp space as an option, if you care for your data. If not, nobody else will and you should never expect it.
    We have a saying here, God gives you everything, but does not put it in your bag. Help yourself before expecting others to jump through hoops for you.

    Serious? If I'm buying a RAID 10 VPS I expect NO dataloss...Regarding to you, everyone should buy single HDD servers and backup 100GB productive websites every day or what? Maybe Hourly? Where? Traffic? But yes, it is easier to say it's the costumers fault...

  • MaouniqueMaounique Member

    RAID=/=Backup.
    Even so, RAID cards can fail and corrupt data, we had an instance where half of the RAID failed suddenly (those drives dropping out for unknown reasons) leading to dataloss. While we had a backup, was 12-14 hours old.
    Who cares for their data makes back-ups, who does not, it means they have nothing important or unique there and a simple blanked VPS will be at most a minor annoyance.

    Thanked by 3Lee ErawanArifNugroho Darwin
  • wychwych Member

    @Maounique said:
    RAID=/=Backup.

    +1.

  • ATHKATHK Member

    A customer should be dtaking backups regardless of if the host does or not..

    It's your data your responsibility.

  • rds100rds100 Member
    edited October 2014

    You know this, i know this and most reasonable people know this.
    But there will always be people who will cry and curse because their precious data is gone from their precious $10/year VPS and they didn't have backups. And of course they lost thousands because of this ;-)

    Thanked by 6Maounique ErawanArifNugroho karjaj Patrick Darwin ATHK
  • vedranvedran Member

    faulwurf said: backup 100GB productive websites every day or what?

    Absolutely. No question about it. Also, don't forget to backup your backups and check if your backups are working once in a while.

    Thanked by 6ErawanArifNugroho Maounique Pwner Patrick ElChile mike0000
Sign In or Register to comment.