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Comments
You forgot to include the part where you offer the client 350%+ downtime credit?
I like to see new providers given a fair shake, and not dismissed out of hand solely on the basis that they're new. I'm a small business operator myself and I know how tough it is to start.
I don't defend "unreliable" providers, never have and never will.
I'm sorry to hear your bad experience, and I'm glad you shared it here for others to read.
StormVZ's original design was pretty plain, their currently design isn't really relevant.
I'll give you that Ramnode had a somewhat different design and the KB articles, but I'm not sure these are so much indicators of quality as a sign that some time has been spent on the website.
Support speed is another irrelevant point as you wouldn't have known the speed without buying a plan.
So in summary, you'd be happy buying from a new playa if they had a nice website, is that right? Not saying there's anything wrong with that, but to me, that's not really something that makes a new provider 'stand out'.
LOL ya. I'll push for something like this. Still wouldn't make up for the downtime
A nicely written email about how you were ddosed and a rooter broke should suffice. Companies have used the trick for years.
You should write a book about all the insider tricks and secrets you you know about from the VPS industry.
A squirmy one, I expect.
Yikes! I would never allow that kind of misleading email to be sent out. It's likely we will send a mass mail out to the customers who were affected, explaining the situation and what we can do to prevent it in the future. (Appears to be around 25% total between the nodes) along with some sort of compensation.
Now that isn't very transparent, something I believed your were a strong advocate of.
@Nekki
Why does every sig you make have a typo?
@viCommunications I think yours already has mate.
I have been wondering the same thing myself.
I don't get it. There must be some problem with them. You should not defame a company like this
Having a nice design remains relatively easy, especially with the huge increase in open-source HTML/CSS frameworks, web fonts, CMS themes and the likes. On the same token, it's possible to spot a "template website" fairly easily. This is where content factors in. It's also possible to alter the design elements of, for example, a CSS framework to look unique.
I do agree, though, to some extent. This is only one aspect that I consider when finding a host, though. Researching the host's history and reading reviews are always something I do, and if not possible, I'll gladly pay the few dollars to try them out. I always prefer my boxes to be in Seattle, which is seldom a location choice for low-end hosts, which is why I'm willing to try new providers especially if they offer Seattle as a location choice.
Unfortunately, it's a risk; I tried Virtovo in Vancouver, and no fault of theirs, it didn't work out. The service, while working, was not the most reliable. Sometimes, though, things don't work out for customers even with well-reviewed hosts.
One thing I never see mentioned on this forum is the DC's part in a lot of these messes. Someone who leases a node across the country or halfway around the world is as much at the DC's mercy as you are at theirs.
People scream for hourly updates, but if the DC isn't telling the VPS operator anything then they don't really have any thing they can tell you.
He's a
n00bhacker; he needs to spell things wrong to make them misleading.But it's fixed now... well almost, only one mistake left
Yup, noticed it. Heh.
Didn't StormVZ have a pretty shaky start? I distinctly remember some poor initial reviews and some questionable practices (e.g. fake Twitter followers).
I think RamNode did stand out, though, because Nick already had a relatively established and reputable Minecraft host (MinecraftLayer) that was still in operation. You weren't going in completely blind like with most new hosts.
I remember the fake twitter followers came up after they'd been around for a little while; Patrick does seem to attract bad reviews because he's fairly bullshit adverse, so gets more than his share of butthurt complaints posted on LET. I was once of StormVZ's first customers and the only issues I ever had were in relation to the DDoS attacks on their UK location, although it's possible I didn't page much notice to the reviews that came afterwards as I was happy with the service.
In that case, that does kind of void Ramnode as an example in this discussion, as they were coming from an already trusted brand - I wasn't actually aware of Nick's background prior to Ramnode.
Wow, you're telling me the guy who can't be bothered host his packages and his ToS on the same website isn't reliable?.
OP you saved very little money, $1-2 over a reputable host, and got yourself a load of hassle moving from provider to provider. The inconsequential amounts of money you save aren't worth the headache.
I'm sure they're quite aware of this, their money and time has also made the rest of us aware after their experience and this thread. Obviously the money is consequential (particularly if you are running a lot of nodes), or the notion of "low end" would be pointless.
It's a little paradoxical around here as we can say "these 10 hosts are reliable and vouched for by the community"... then re-open LET in 3 months time to see whether that's any different.
@eric1212 My ticket is still unreplied to
@AThomasHowe Yep, that's the obvious solution but these issues should still be made aware. Not everyone has the acumen to predict which hosts will be reliable from the start. Hosts should be held accountable for their services, especially when money is exchanged.
You make a sound point. As I previously mentioned, reviews are an essential part of selecting an established host. Thanks for taking the time to share your experiences.
On the same note, as a customer, I always take reviews with a grain of salt. Outside of this specific thread, I've seen many reviews written by upset customers; While no company should upset customers, extremes are created seemingly as a result of emotion. There are also reviews by people who attempt to call out technical issues, but simply don't have the knowledge to fully understand the situation at hand. One example of this is uptime, which remains difficult to monitor effectively and accurately.
There are many reliable services available nowadays, some even cheaper than the unreliable low-end hosts that seem to exist. It just takes some searching, and even trial-and-error.
I apologize for misinterpreting the intentions of your posts; I can't say I disagree, and looking back, I've given many, many providers chances.
This is likely only a third of the providers I've tried; It's funny thinking back. This really is an addiction.
These are ones that mostly just disappeared or emailed in advance they're going to disappear.
@ricardo Thanks for the list!
Also AsuraHosting seems to have disappeared recently. I believe they also posted an offer on this forum.
Here, this is why we have so much deadpools these days, people have great idea's, great hardware, great service and almost no-one is willing to try them, it really is a shame.
You forgot BeastVM.com