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@gangan why don't you use google gemini from your own home connection, but rather access it from Greencloud SJC network? (which google may consider as VPN)
For some time now, Google was blocking access to it from VPNs and certain datacenter networks. To my knowledge, there's nothing Greencloud can do about it and I can assure you they didn't intentionally block Google on their servers.
some references:
https://discuss.ai.google.dev/t/gemini-api-returns-failed-precondition-user-location-is-not-supported-for-the-api-use/190618
https://support.google.com/gemini/thread/474976108/gemini-access-blocked-only-when-signed-in-—-previously-worked?hl=en
This is called activism. Accessing Gemini is not a standard task and TOS says it.
Sure, you are welcome to go to a different provider with acceptable practices.
Good luck with fair resolution.
You lost me at Alipay
I think you’re misunderstanding what is happening, lots of AI companies are blocking all data center IPv4 blocks.
Use this on your ip address and see if it actually has a bad reputation or if it’s just listed as a data center ip. There is literally nothing you or any hosting provider can do about that unfortunately.
https://www.apivoid.com/tools/ip-reputation-check/
Why would the hosting company owe you a refund? If they sold you a CLEAN ip address which they likely did then they fulfilled their obligation. Literally no one on the planet can give you a guaranteed ip address to get around restrictions set by other providers. A clean ip address just means it doesn’t have a bad reputation where it will be blocked as malicious like for email.
User:
HELLO GOOGLE NOT WORKING PLEASE HELP GIVE ME NEW IP
Real situation: I can't abuse Gemini because they banned DC IP range like they have in TOS and this is clearly provider fault. Not mine for trying to abuse things I shouldn't. Not Google for banning that IP range/DC. It's clearly a provider fault!1111!!
Let me guess... you from China?
@gangan try DeluxHost
https://lowendtalk.com/discussion/comment/4908707/#Comment_4908707
Not sure about more details, check by yourself with DeluxHost's guy.
To JabJab and others:
Yes, I am from China, and I use Alipay. Is there a problem with that? Does being from a certain country or using a specific payment method mean we should just accept being handed dead, unusable IPs and lose our money to a "no refund" shield?
If a provider charges extra money for an "IP replacement" and hands over an identically blocked IP from the same tainted subnet, that's a poor business practice anywhere in the world—regardless of whether the customer is from China, the US, or anywhere else.
I've said my piece. I'm waiting for management to review the ticket, not for internet trolls to mock users over where they are from.
They already reviewed your ticket and told you no refund. Stop whining.
To oloke:
Because I live in China, where Google and its AI services are blocked by the Great Firewall.
Buying a US-based VPS and using a proxy is the ONLY way for users in my region to access Google, Gemini, and other global services. That is why having a working, unblocked IP is so crucial.
If a provider sells US servers while their IP subnets are heavily tainted and completely blocked by Google out of the box—and then charges an extra $2 just to hand over another dead IP from the exact same banned subnet—it renders the VPS completely useless for its intended purpose.
To Obelous:
I am not "whining." I am exposing the truth about a tainted IP pool and a service that takes extra money for "IP replacements" while dumping dead subnets on customers.
If a provider refuses to offer working IPs or basic accountability, public exposure is the only thing customers have left. Consumers have every right to warn others before they make the same mistake.
You are whining, this entire thread is just you whining. You paid for a new IP and got a new IP, there is no issue.
get a vpn
To Obelous:
I can't use the service, and they refuse to refund me. Am I not even allowed to speak the truth?
Even if I am complaining, so what? What right do you have to police what I post? Consumers have every right to expose a defective service and warn others, and I don't need your permission to do so.
It's not defective. You're not exposing anything except for your own stupidity.
Have you considered opening a similar ticket with the Great Firewall demanding a refund because you can't access Google Gemini from it?
Like seriously, I don't see how any of this is @NDTN 's problem.
Moreover doesn't Greencloud clearly state "No refunds/money back on those plans." for those crazy cheap promo plans just for you to demand a refund now?
Yes, I completely agree with how smart you are. Hope you're happy now. Have a nice day!
Your insights are truly impressive. Since you're so enthusiastic and capable, would you mind helping me submit and handle this support ticket for me? I completely trust and recognize your extraordinary ability to solve it.
He can probably, for $7. Non refundable.
That is enough, I calling Xi. Allo, Xi? Can you please whitelist an IP? Not for me, for a friend. OK, I will wait...
why did i even click on this, feels like i lost half my brain reading this
Would you like a new brain? We can replace it for $2, non-refundable.
Yes, I'd love to install your brilliant brain onto mine, and I am even willing to pay you $2 for it—strictly non-refundable, of course!
"expose" lol. expose what, that sites sometime block datacenter ranges? everybody on this forum already knows that.
As per TOS, section 3. You paid for an ip change, you got an ip change. It does not say "gemini unblock service, different subnet, verified clean." you invented that fucking product in your head and now youre mad it doesnt exist. did you even at the VERY LEAST bother to ask beforehand?
and the same section, "Accessibility to certain websites (e.g., Netflix, Etsy) is not guaranteed."
That covers google. that covers gemini. IT WAS THERE BEFORE YOU PAID, not fine print they added after buddy
Your server works. it pings, it does everything a vps does. google blocking one site is not "fundamentally unusable", its google. greencloud cannot unblock you, google decides that, support literally told you that and you called it absurd.
Promo plan, $22 a year, non-refundable per section 2 which you also agreed to. management is not going to "resolve" the tos you clicked accept on.
https://greencloudvps.com/terms-of-service.php
By the way, i know you think youre damaging the providers rep by doing this, but in reality youre just making a fool out of yourself. See how not one single person here is on your side?
Here, lemme spam the tos link a few more times to help you understand better
https://greencloudvps.com/terms-of-service.php
https://greencloudvps.com/terms-of-service.php
https://greencloudvps.com/terms-of-service.php
https://greencloudvps.com/terms-of-service.php
https://greencloudvps.com/terms-of-service.php
You can keep quoting your TOS terms all day long, but it doesn't change the hard fact: GreenCloud's San Jose IP range is blocked from accessing Google out of the box.
You can stick to your narrative, and I will stick to warning everyday users about what they are actually buying. Let the public decide.
Nobody denied ur ip is blocked. The argument is you think that fact entitles you to a refund and a hand picked clean subnet when it does not. You agreed to the tos when buying.
Your server works exactly as advertised and sold.
what are you even warning them about. the tos page? its public, anyone can read it before they buy. you just didnt.
The public already decided. thats why nobody else is in here crying over a $22 plan.
You can all defend the provider from a host's perspective all you want, and hide behind your TOS. But that won't stop me from exposing the truth: GreenCloud's San Jose IPs are blocked from Google straight out of the box.
My point is clear: let future real buyers know what they are actually getting into. You can stick to your bias, and I will stick to warning everyday consumers.
Today's MJJ hissy fit brought to you by GreenCloud
I am not here to convince you. This thread isn't meant for you—it’s left here for everyday, real buyers who actually care about what they are getting. Even if it's just a $1, as a consumer, I have every right to speak up and warn others. Let the future buyers see the truth.
can you pay again another $2, then maybe tell them explicitly that you want another ip in diff subnet?