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A TOS DISPUTE with hostbrr, need help!

12467

Comments

  • So... lets see... you fucked up, bought a thing from a scammer, then got upset that you got scammed and performed a fraudulent chargeback against a provider rather than going after the scammer to get your money back after it blew up in your face? This is why we can't have nice things.

  • ascicodeascicode Member

    @labze said:

    @emperor said:
    IMHO just delete the account and refund the money spend for renewing the service - the fees. Time lost on this is not worth..

    Then I may deal with another person panicking that he lost his server.

    I don't know what the deal was. Maybe OP paid for the service in return for feet pics?

    I mean what do I know. This is why you don't do shit like this, and why I simply cannot refund the service and cancel it. There's two sides to every story, and in this case also a third.

    We dont know, how long this server was paid until next renewal. Terminate it and if old owner asks why, just tell you not accept account transfers.

  • detaverndetavern Member

    @tentor said:

    @detavern said:
    I am here because I want to confirm whether it is legitimate for me to initiate a dispute under these circumstances

    Not like account transfer is legitimate, so entire "these circumstances" were 100% self-inflicted

    Then you return to the point that how to prove it is violate TOS? Since it is a blank to me. I still think it is controversial.

    And I honestly have received no warning during the transfer period.

  • tentortentor Member, Host Rep

    @detavern said:

    @tentor said:

    @detavern said:
    I am here because I want to confirm whether it is legitimate for me to initiate a dispute under these circumstances

    Not like account transfer is legitimate, so entire "these circumstances" were 100% self-inflicted

    Then you return to the point that how to prove it is violate TOS? Since it is a blank to me. I still think it is controversial.

    And I honestly have received no warning during the transfer period.

    I wouldn't order something if I can't check ToS before doing purchase. Again, that's on you.

    Thanked by 1tux
  • yoshikiyoshiki Member

    @emperor said:

    @detavern said: whether it is legitimate

    how, when you got the account in a way which is not allowed?
    Instead of checking tos and whatnots, simple presale ticket would had helped you.

    He didn't ask because OP also forgot to mention he bought an account with a Black Friday machine which can't be transferred (according to himself here).

    1) Bought an account which not only was owned by multiple people in different times but also clearly bypassing the no transfer for offers rule
    2) Get scammed
    3) Somehow it's Hostbrr's fault?

  • deafcondeafcon Member

    @detavern said:

    @tentor said:

    @detavern said:
    I am here because I want to confirm whether it is legitimate for me to initiate a dispute under these circumstances

    Not like account transfer is legitimate, so entire "these circumstances" were 100% self-inflicted

    Then you return to the point that how to prove it is violate TOS? Since it is a blank to me. I still think it is controversial.

    And I honestly have received no warning during the transfer period.

    The TOS would not apply to you even if it existed! HostBrr has no contract with you. They have no obligation to perform. You are not their customer. You never were their customer.

  • olokeoloke Member, Host Rep

    @labze said: I don't have anything under control

    1. Make sure your Terms of Service stay online (it's still down btw) so customers will not try to open threads like this, hoping they are excluded from following any rules.
    2. I think this thread clearly shows why changing the email address should not be possible from the panel itself. Sadly it's abused for service transfers so makes sense to allow it only in special cases via ticket.

    @detavern said: I am here because I want to confirm whether it is legitimate for me to initiate a dispute under these circumstances

    You opened this thread completely without context trying to blame provider. How is that legitimate? What the service provider did wrong here in your mind?
    If you proceeded with service transfer in proper way (informing the provider about it), then this wouldn't be an issue.

    Thanked by 1s0n1c
  • @angstrom this feels like something that belongs in offtopic at this point, no?

  • detaverndetavern Member

    @emperor said:

    @detavern said: whether it is legitimate

    how, when you got the account in a way which is not allowed?
    Instead of checking tos and whatnots, simple presale ticket would had helped you.

    Okay, even if the transfer itself was not considered legitimate, does that automatically mean the provider should neither offer me a refund nor provide a clear explanation in the ticket? I was never even given the opportunity to receive such a response.

  • emperoremperor Member

    @yoshiki said:

    @emperor said:

    @detavern said: whether it is legitimate

    how, when you got the account in a way which is not allowed?
    Instead of checking tos and whatnots, simple presale ticket would had helped you.

    He didn't ask because OP also forgot to mention he bought an account with a Black Friday machine which can't be transferred (according to himself here).

    1) Bought an account which not only was owned by multiple people in different times but also clearly bypassing the no transfer for offers rule
    2) Get scammed
    3) Somehow it's Hostbrr's fault?

    Yes you are correct. So now, if he got his money and service is still active then @JabJab is correct he got himself free service

  • detaverndetavern Member
    edited May 15

    @AlteredParadox said:
    So... lets see... you fucked up, bought a thing from a scammer, then got upset that you got scammed and performed a fraudulent chargeback against a provider rather than going after the scammer to get your money back after it blew up in your face? This is why we can't have nice things.

    How you concerned it is a fraudulent chargeback, since I really paid 13.5 dollars to the host brr directly for renewal?

  • olokeoloke Member, Host Rep

    @detavern said:

    @emperor said:

    @detavern said: whether it is legitimate

    how, when you got the account in a way which is not allowed?
    Instead of checking tos and whatnots, simple presale ticket would had helped you.

    Okay, even if the transfer itself was not considered legitimate, does that automatically mean the provider should neither offer me a refund nor provide a clear explanation in the ticket? I was never even given the opportunity to receive such a response.

    Yes. You broke the ToS by transferring ownership of the account to another person and not informing the provider about it.
    Since when does one expect to get a refund for breaking the Terms of Service?

    Keeping a ToS online is a whole other story, but if it's broken, you should report it to provider and ask before making a purchase or service transfer anyway.

    Thanked by 3tentor emperor layer7
  • detaverndetavern Member
    edited May 15

    @oloke said:

    @detavern said:

    @emperor said:

    @detavern said: whether it is legitimate

    how, when you got the account in a way which is not allowed?
    Instead of checking tos and whatnots, simple presale ticket would had helped you.

    Okay, even if the transfer itself was not considered legitimate, does that automatically mean the provider should neither offer me a refund nor provide a clear explanation in the ticket? I was never even given the opportunity to receive such a response.

    Yes. You broke the ToS by transferring ownership of the account to another person and not informing the provider about it.
    Since when does one expect to get a refund for breaking the Terms of Service?

    Keeping a ToS online is a whole other story, but if it's broken, you should report it to provider and ask before making a purchase or service transfer anyway.

    So why not threat the previous owner same as me?

    Whatever that has been paid for is still active. We are upholding our part of that transaction.

    You could obviously find the statement in the ticket.
    The previous has a chance to read ToS right? Which never happened in my case.

  • yoshikiyoshiki Member

    @detavern said:

    @AlteredParadox said:
    So... lets see... you fucked up, bought a thing from a scammer, then got upset that you got scammed and performed a fraudulent chargeback against a provider rather than going after the scammer to get your money back after it blew up in your face? This is why we can't have nice things.

    How you concerned it is a fraudulent chargeback, since I really paid 13.5 dollars to the host brr directly for renewal?

    @detavern Please confirm:
    1) You bought an account with a non-transferable black friday offer to bypass the rule (Which was also possibly owned by yet another person before)
    2) You got scammed by the person who sold the account
    3) You got a fraudulent chargeback from Paypal (fraudulent as in buying an account instead of getting the service transferred because you couldn't)

    It's very convenient to come here and play coy about "well the TOS wasn't online" when the "no transferring offer machines" is a rule in most providers in LET. And to be honest to you, I think you knew this too and you're just trying to act like you couldn't possibly know.

  • tentortentor Member, Host Rep

    @oloke said:
    2. I think this thread clearly shows why changing the email address should not be possible from the panel itself. Sadly it's abused for service transfers so makes sense to allow it only in special cases via ticket.

    Doesn't help with selling email accounts, which I heard is a case at NS.

    Thanked by 2oloke rpqu
  • rpqurpqu Member

    @tentor said:

    @oloke said:
    2. I think this thread clearly shows why changing the email address should not be possible from the panel itself. Sadly it's abused for service transfers so makes sense to allow it only in special cases via ticket.

    Doesn't help with selling email accounts, which I heard is a case at NS.

    That's what happen when there's price gap between deals and regular pricing. So the solution is to raise prices. Oh wait, I don't want that. So reduce regular pricing?

    Thanked by 1oloke
  • tentortentor Member, Host Rep

    @rpqu said:

    @tentor said:

    @oloke said:
    2. I think this thread clearly shows why changing the email address should not be possible from the panel itself. Sadly it's abused for service transfers so makes sense to allow it only in special cases via ticket.

    Doesn't help with selling email accounts, which I heard is a case at NS.

    That's what happen when there's price gap between deals and regular pricing. So the solution is to raise prices. Oh wait, I don't want that. So reduce regular pricing?

    The only real solution is making offers so rare that no bot/reseller managed to get them

  • detaverndetavern Member

    @yoshiki said:

    @detavern said:

    @AlteredParadox said:
    So... lets see... you fucked up, bought a thing from a scammer, then got upset that you got scammed and performed a fraudulent chargeback against a provider rather than going after the scammer to get your money back after it blew up in your face? This is why we can't have nice things.

    How you concerned it is a fraudulent chargeback, since I really paid 13.5 dollars to the host brr directly for renewal?

    @detavern Please confirm:
    1) You bought an account with a non-transferable black friday offer to bypass the rule (Which was also possibly owned by yet another person before)
    2) You got scammed by the person who sold the account
    3) You got a fraudulent chargeback from Paypal (fraudulent as in buying an account instead of getting the service transferred because you couldn't)

    It's very convenient to come here and play coy about "well the TOS wasn't online" when the "no transferring offer machines" is a rule in most providers in LET. And to be honest to you, I think you knew this too and you're just trying to act like you couldn't possibly know.

    Yes, I admit that I know many providers prohibit account transfers.

    NO, this was my first time using HostBRR’s service, so your assumption about my prior knowledge is incorrect. I genuinely did not know that Black Friday offers were non-transferable. Honestly, I did not even care whether it was a Black Friday offer or not — I simply needed a machine with 1–2TB of storage.

  • rpqurpqu Member
    edited May 15

    @tentor said:

    @rpqu said:

    @tentor said:

    @oloke said:
    2. I think this thread clearly shows why changing the email address should not be possible from the panel itself. Sadly it's abused for service transfers so makes sense to allow it only in special cases via ticket.

    Doesn't help with selling email accounts, which I heard is a case at NS.

    That's what happen when there's price gap between deals and regular pricing. So the solution is to raise prices. Oh wait, I don't want that. So reduce regular pricing?

    The only real solution is making offers so rare that no bot/reseller managed to get them

    🤔 Might as well make raffle with a list composed of users you favored ..

    Aha, the users who voted for you at the provider poll!

  • detaverndetavern Member
    edited May 15

    @yoshiki said:

    @detavern said:

    @AlteredParadox said:
    So... lets see... you fucked up, bought a thing from a scammer, then got upset that you got scammed and performed a fraudulent chargeback against a provider rather than going after the scammer to get your money back after it blew up in your face? This is why we can't have nice things.

    How you concerned it is a fraudulent chargeback, since I really paid 13.5 dollars to the host brr directly for renewal?

    @detavern Please confirm:
    1) You bought an account with a non-transferable black friday offer to bypass the rule (Which was also possibly owned by yet another person before)
    2) You got scammed by the person who sold the account
    3) You got a fraudulent chargeback from Paypal (fraudulent as in buying an account instead of getting the service transferred because you couldn't)

    It's very convenient to come here and play coy about "well the TOS wasn't online" when the "no transferring offer machines" is a rule in most providers in LET. And to be honest to you, I think you knew this too and you're just trying to act like you couldn't possibly know.

    And if you really care about my previous records, I'm glad to show my host hatch account here to illustrate I really cares about the ToS. Through it is a little off topic.
    Anyway, It’s not nice to prejudge a person.

  • emperoremperor Member
    edited May 15

    @detavern said: I simply needed a machine with 1–2TB of storage

    Its hard for me to believe this, as his bf plans are still in stock , and you can buy anniversary deal which can be attached hdd till 10TB, and this had been said more than 100 times on this forum or his bf thread sale. So its hard to believe you needed JUST 1-2TB VPS. SO there is something at play here..

  • tentortentor Member, Host Rep

    @detavern said:
    I'm glad to show my host hatch account here to illustrate I really cares about the ToS.

    You care sooo much about ToS that you didn't bother to make a ticket with @labze to confirm if account transfer is okay while ToS page was unreachable?

  • detaverndetavern Member
    edited May 15

    @emperor said:

    @detavern said: I simply needed a machine with 1–2TB of storage

    Its hard for me to believe this, as his bf plans are still in stock , and you can buy anniversary deal which can be attached hdd till 10TB, and this had been said more than 100 times on this forum or his bf thread sale. So its hard to believe you needed JUST 1-2TB VPS. SO there is something at play here..

    It’s a little off-topic though, but to help you trust me a bit more, I’ll show you my HostHatch billing to illustrate that I really only need 1–2 TB.

    As I said, I’m in the process of building a garage cluster. And it’s unnecessary to go over 2 TB currently.

  • mans_xdmans_xd Member

    @tentor said:

    @detavern said:
    I'm glad to show my host hatch account here to illustrate I really cares about the ToS.

    You care sooo much about ToS that you didn't bother to make a ticket with @labze to confirm if account transfer is okay while ToS page was unreachable?

    😆he should reply to your comment i really want to know what he will say,

    very funny

    Thanked by 1oloke
  • I'm pretty sure Hostbrr doesn't charge a transfer fee, so if the service transfer had been done normally then the OP would still have their service and this thread wouldn't have ever been written.

    Thanked by 1oloke
  • detaverndetavern Member

    @tentor said:

    @detavern said:
    I'm glad to show my host hatch account here to illustrate I really cares about the ToS.

    You care sooo much about ToS that you didn't bother to make a ticket with @labze to confirm if account transfer is okay while ToS page was unreachable?

    I care about ToS to a reasonable extent, but that does not mean I am expected to know every term from every provider. Especially when the provider made an obvious mistake on the main page, it is unreasonable to assume customers should somehow infer hidden or missing terms on their own.

    My intention in uploading those screenshots was to show that I am open to communication and that I have a record of complying with the rules.

  • tentortentor Member, Host Rep
    edited May 15

    Ignorance is now a "reasonable extent" lol

    @detavern said:
    My intention in uploading those screenshots was to show that I am open to communication

    Yeah, so open that no ticket was made to clarify ToS clauses due to unreachable ToS page xD

    Thanked by 1mans_xd
  • detaverndetavern Member

    @tentor said:
    Ignorance is now a "reasonable extent" lol

    No, my point is that customers can only reasonably follow terms that are actually visible and accessible to them. If a provider failed to properly display or communicate a rule, it is unfair to assume every customer should magically know it in advance.

  • tentortentor Member, Host Rep

    @detavern said:

    @tentor said:
    Ignorance is now a "reasonable extent" lol

    No, my point is that customers can only reasonably follow terms that are actually visible and accessible to them. If a provider failed to properly display or communicate a rule, it is unfair to assume every customer should magically know it in advance.

    You are saying it like account transfers are so much popular to be allowed amongst provider

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