New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
https://lowendtalk.com/discussion/180504/hetzner-traffic-use-notice-unlimited-unlimited
VPS or Dedi? Maybe because the data is not all sent to a single IP?
Bullshit. Pixeldrain makes money by serving copyrighted content uploaded by users. The reason he runs proxies in front of his Hetzner Storage servers is because Hetzner would have kicked him out within days due to the amount of abuse notices he generates.
As far as the accusations against Hetzner go, it's always corner cases that push the terms of service to the limit. It seems to me that Hetzner would rather kick out the top 1% of users and take the publicity hit than try to find a solution.
Seems odd that everyone who needs massive amounts of storage flocks to Hetzner when they are so terrible. What about OVH, Leaseweb, Scaleway or any of the other major European providers?
Source?
Kiwix moved to Scaleway. Let's see if Scaleway also kicks them out.
They have been using them since 2017. They moved to Hetzner three months ago and then this.
Don’t make this about copyright when it’s clearly not.
Hetzner unsuspended Pixeldrain according to the logs, with the condition that usage was decreased.
They would never have done this if the reason was copyright.
Not sure why I even have to comment on this.
edit
Hola, Kiwix here. The issue has been resolved in the most underwhelming way, but it is enough for us to move on:
At the end of the day, the main learning here as some people here have said is that their communication is not great (to say the least). Terminating someone's business-critical infrastructure should no be done with a single email (there was no notification in the user interface either), and it took a bunch of angry folks on Reddit, Mastodon, and HN before they re-sent that email (who, like every other email they've ever sent, landed in the proper inbox. Why is it that the only one that really mattered never arrived - I do not know but it probably vindicates some version of Murphy's law or another).
Hopefully that'll be a learning experience for them too and they will work a better termination process.
Move to OVHCloud if you want stability with cheap prices and unlimited bandwidth.
The sign up and validation process might be pain in the ass, but as long as thats done, theres no nasty surprises like with Hetzner.
I am a simple person. If a provider does not provide possitive support (contract included), I will get away.
I feel like dropping my two cents on this, with it being known that I use Hetzner for critical business infrastructure. I am by no means a large customer, below €10.000/month so I doubt I receive any special treatment. Perhaps more than people with a single €4/month VPS, but nothing major.
Being a low-cost host I get my fair share of abuse notices. However, even with what at periods have felt like way too many Hetzner haven't really escalated the situation. I've been receiving notices of hosting CP, which took way to long to determine who was the bad actor. Hetzner head of legal reached out to me to explain the seriousness of the issue but was very kind and helped with contacting Cloudflare to resolve this issue. I have several IPs that are listed in Spamhaus that Hetzner has allowed to stay there because neither I nor Hetzner can get any explanation from Spamhaus why they are listed.
Some days I've received 100+ abuse notices that needs handling due to a group of client signing up to do port scans and DDOS attacks.
There are many situations that I had to resolve, and the worst thing that has happened is that I did not act in time and a single IP gets locked till it gets resolved.
I am 95% confident that these public stories leave out critical information. Hetzner very likely terminates accounts with no real basis other than their internal judgement. However, I wouldn't be the least bit worried by hosting a serious business on their platform as long as it abides by their rules.
Ouch, can't understand their stance there.
@Hetzner_OL
We understand your frustration, and we’re sorry for the inconvenience and extra effort this issue has caused. In this case, a series of unfortunate coincidences led to this issue. The cancellation email we sent at the end of October was missed by the customer, which was beyond our control. Additionally, the termination date set for the end of the month, coincidentally fell on a Saturday, and the timeframe for deletion expired on a Sunday. We sincerely regret this sequence of events and the associated complications. However, we’ve been working on fixing the problem and have temporarily restored the servers that could be restored. And for our customers, we always assume that important data is backed up to prevent data loss in unforeseen scenarios.
While these circumstances were unusual, we recognize the need for improvement. We are committed to reviewing and optimizing our internal processes to prevent similar situations in the future. Account terminations from us are very rare, but not excluded in certain cases. We strive to be a reliable partner for our customers.
– Günther Müller, CEO Hetzner Online GmbH
And what was the reason for the termination?
I'm sorry that I've set your house on fire and the inconvenience and extra effort this issue has caused. Now, I've to leave though because I'm invited to a party. Good luck saving your house!
"a series of unfortunate coincidences" on your side and your customer on the receiving end aka victim.
Translation: Unfortunately in this specific case, unlike in most other cases, the shit-storm got so big and hefty and we are looking so shitty, that we at least have to say some nice phrases. We have "been working on fixing the problem" means "WE fucked up and acted carelessly", oh and of bloody course some servers have already been wiped and sold to other customers. If our victim was mistrusting enough to have up to date backups, no problem, if not, tough luck, their problem, not ours.
^THAT is the only sentence with any value albeit tainted by a lame framing. But hey,
a miracle, a true miracle!
Hetzner confessing that not everything with them is fine and dandy. Wow. That must have been hard to write for you.
Sorry, just business blabla plus a fat lie, and a meaningless corporate blabla phrase as ending.
Mr. Müller
You needed a big on-ramp and a big off-ramp, but you did it, you actually said one sentence (well, part of a sentence) that is simple, true, and most importantly indicating that - finally - you've understood that "We are Hetzner and big and rich!" isn't good enough anymore but that you also need "we are trustworthy", "we don't play stupid games", and most importantly, "we really care about our customers and are determined to treat them reliably and consistently well".
Congrats, you established a starting point, a basis, with us, your (potential) customers!
Do I trust you any further than I can throw a locomotive? Hell, NO! But I'm ready and willing to recognize any real progress you might make.
Oh, and don't forget to thank Sophia and Lea / @Hetzner_OL for caring enough about Hetzner to take it upon themselves to bring this shit-storm to your attention! That's real dedication and loyalty to the company.
lol what.. you have no idea the cause of the termination, it could well have been a TOS violation which means they are correct in what they have done & the OP missed the email?
Strange stance to take with the huge post above full of your normal content.
Fully agree with this, people assume Hetzner are just picking a random customer per day/week and thinking "yes, it's their turn" and cancel their services. They're a solid provider overall, I'm sure there's issues now and again which have been seen, but overall one of the more reliable ones.
Unless the Kiwix guy is lying, there was no reason provided to him for the termination. He posted the full email.
Will you do anything in regards to the absolute clueless people @ the abuse department who confuse data transferring with outgoing DDoS and later with crypto mining?
If there's anything that's extremely annoying to deal with as a client, it's when the people in charge have no idea what they're talking about. Getting anything done then becomes impossible.
Wow, it's impressive to see the CEO here!
I too think that communication needs to improve, you can't just delete the servers if the customer in this case had hundreds of servers with you.
Welcome to LET!
Cheers
They do not need to state the reason, that can still mean a TOS violation. They don't do it for fun.
Reminds me of The Trial by Kafka: An unassuming office worker is arrested and stands trial, but he is never made aware of his charges.
He simply didn't get or doesn't understand that contracts - which TOS are a part of - need to be fair and balanced to be valid. So "you, customer pay, and I, provider, can do whatever I please, including severely harming your business based on 'rules' I just pulled out of my ass and do not even tell you" simply doesn't stand in court (in eu-rope at least).
Besides, even if it somehow were deemed valid, it's a safe way to quickly get a bad reputation and to lose potential business.
Never assume. Assumption is the mother of all fuckups.
I'm curious that if companies like them are doing this, what would the smaller startups do.
How many minutes before our resident Russian troll writes another essay about how much Hetzner sucks?
He has made no less than ten posts in this thread alone. As if we wouldn't know that Hetzner kicked them out at the beginning of this year.
Yet another reason not to make use of hetzner.
In my case, dedi from server auction.
They did state the reason, did you actually read the logs?
Edit: Ah, this is the Kiwix situation. I thought you were talking about Pixeldrain. My bad.