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it s possibel
Used to work for a company with that mindset. We are big, we can do what we want, plenty of customer knocking on our doors...
And sure, they got away with a ton of less customer focused actions, like cutting back on support, increasing prices, delivering more and more sloppy product.
But, there is always a but, ... they lose a client there, another there, those few issues becomes more issues. The reputation took small hits, nothing big, but those few hits started to becomes bigger because we lived in the age of the internet.
It creates that type of spiral effect. It took YEARS before that effect really started to bite, management was so sure about their case. A few years later (think it took about 6 after i left), that promising company was a husk of itself.
The fact that we see people being kicked more often, the insane amount of client refusals where too often its "you are from a bad country, we refuse you on the spot". You see that Hetzner is getting selective in their cliental, ... combined with a whole series of price increases in the last few years (and no, they even predate the whole corona/war situation, but those two have been convenient excuses).
We shall see but dropping customers, values does not really matter, in the reputational sense. Google search remembers, and that is what most companies forget. I mean, look at iDrive and how posts going back years ago when they first started out still litter the internet. Reputation matters and stunts like we are seeing today are really not very good on that part.
Which repo has the "bot farm"? Their main product AFAIK is their Wikipedia dumps + offline reader.
they also closed my account after 3years without providing a reason (probably using too much bandwidth ig), moved to ovh, at least they gonna tell me why when i get kicked out, Right? Right?!
https://github.com/openzim/zimfarm
https://zimit.kiwix.org/
Am I reading that right? That form lets you request their bot to scrape any site?
Yes, but I am not sure this was hosted on Hetzner.
My it s usage advanzing-1 for it s now
The only surprising thing is that they responded twice here, this company exists only for private trackers to push hundrerds of TBs. Only a brainless tard would host a serious project there
https://www.google.com/search?q=hetzner+kiwix
If this was a one time occurrence with a single client, then I'd give Hetzner the benefit of the doubt, but I've lost count of the number of stories just like this that I've come across at this point.
It would be foolish to utilize Hetzner for anything serious, given their lengthy track record of randomly terminating clients for arbitrary reasons which they can't even be bothered to explain.
Liability, if they don't give you a reason, gonna be hard for you to press any charges against Hetzner.
Is there any other host that has anywhere this number of stories of banning customers?
Not that that i am aware. We have hosts like contabo that are known oversellers, Strato kicking some people for misuse of their unlimited 1Gbit, some other hosts drama because of expired payments or lacking support. Netcup maybe for rejecting users but nowhere near the levels of Hetzner.
For the most part its mostly Hetzner that seems to generates more drama with public know terminations and rejecting users. Its also noticeable because there are some rather high paying customer terminations. I understand Hetzner is big but they are not that big compared to some other companies, especially given the more noise they generate.
This situation feels a bit like Plex... In a effort to "clean up their act" to be more presentable, they have gone into overdrive against anything what they perceive as less palatable (ironically).
It really feels like if you use Hetzner, you need to proxy your actual content behind different providers, yes, that includes 100% legal content, just to avoid some unknown complaints to be considered a TOS breakage.
Let see:
That is just stuff i can remember from the last 2 years. It comes down to it that Hetzner mostly wants good little housefathers (is that the right term?), that do not use too much resources. And if you proxy your content over somebody else, they do not care. Its only if there is a link back to them, then its when they get all "terminator" (see the reputation buildup issue). Anything beyond this seems to be more "how big of a payer are you again?". Que drama.
https://pixeldrain.com/d/CvVnxWME
Who the fuck cancels customers if they go over bandwidth limits? You simply contact the customer and ask to pay the price per TB if it goes over X limit. Most of providers I used will just bill you separately for over usage and have automated messages in case you go over 90% of the limit.
Wow. Absolutely ridiculous.
they are the new OVH in terms of support and service and quality of hardware on their server. They replace hardware with another that is not any better than the previous ones. I had 2 hard disk replaced back in 2019 within 3 months. Every new server had a hard disk failure, network card issue right from 3-4 months onwards.
Problem is people don't read reviews before buying.
here if someone wants to read about their support.
https://www.trustpilot.com/review/hetzner.com?sort=recency
wow this is literally clueless
trying to beat OVH support are we
"hi its legit traffic this is what im doing"
"we see it as an attack"
Sorry, but this just shows that pixeldrain people really don't know what they are doing though. Hetzner's response seems reasonable in this case:
---- Hetzner:
Dear Client,
Please tune your server and if this happen again please provide an reply on abuse ticket.
we have unlocked the servers now.
---- Pixeldrain:
Thanks..
There were two problems with the abuse tickets.
First is that the original abuse notification arrived at 1 AM, and when I started checking my mail for the day all the servers were already locked.
And second is that your system sent me like 200 mails at once. How do I even reply to that? Responding to all of that would take more time than I have.
The notifications also said that the case would be manually checked. I had hoped that the person checking the tickets would realize that the system had made a mistake and discard the tickets.
I find it troubling that such impactful descisions are made by an automated system. This does not put me at ease at all. I have been a very content customer for over five years, I have paid nearly as much for my Hetzner servers as the house I live in. Most of that trust is gone now. I'm keeping my eyes open for alternatives.
This has caused so many problems. My database has gotten corrupted because half of the servers suddenly disappeared. I need to repair that. I have a dozen support mails from angry customers to answer.
---- Hetzner:
Dear Client,
please reduce or control the traffic on your server to avoid such abuse.
You're not baiting me brah
The replies are very weird,maybe some type of abuse detection ai with an non native english speaker? Or an non technical person just reading off a set reply-procedure that they don't understand.
probably this
What PixelDrain hosts and transmits is anything but legit.....
Oh, its this thread again. Imagine going from 20TB limit to unlimited and then banning everyone exceeding that old 20TB limit.
I still have one dedicated server and small backup box with hetzner, but im working to move it all to local unraid and ovhcloud. Hopefully im free next month.
Long time Finnish customer btw.
Vittu te olette surkeita. Pilaatte suomalaisten providerien maineen.
Tagging @PulsedMedia because they are better alternative locally despite being so much smaller. Imagine lol.
Nah, they added a zero at least.
Quite the opposite. PixelDrain is the most christian file host of them all.
Don't forget they didn't just say they see it as an attack, but even claimed the traffic was due to "mining". Lmao
can confirm none of my personal seedboxes at hetzner seeding stupid amounts of data for private trackers has ever been cancelled.