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Promocode (SPCL20OFF) is applicable on monthly plan, might be you're trying on annual billing cycle , you can join the live chat and ask it if you face any issues.
Anything with a "process" is not simple, hence the word "process." Here's simple:
reliablesite and mevspace knows simple. Refunds are for undelivered service. I almost never ask for a refund, but when I do, it means I'll never use your service again.
So you opened a ticket at:
Wednesday 7th August at 04:15
Wednesday 7th August at 04:33 - Team Replied
Wednesday 7th August at 04:42 - You Replied
Wednesday 7th August at 04:56 - Team Replied
Wednesday 7th August at 05:14 - You Replied
Wednesday 7th August at 09:35 - Team Replied saying forwarded to accounts - which is me, because none of them have access for refunds.
And by Wed 7th Aug 2024, 20:10 - You were already at Paypal raising dispute!
Thats less than 24 hours.
And you're asking why we're not entertaining you anymore?
Since you took it to Paypal, I'd leave it to Paypal.
We're very sorry for your huge losses because "i need to watch American streaming programs" and "Netflix is now in the US, but Disney+ and hulu are still unavailable and still can't meet my needs.", hopefully you're be able to recover your financial situation soon.
Thank you!
I wish we could do "Refunds are for undelivered service". However we still offer 3 days refund policy for automated delivered services. We dont do refunds on anything custom or requires manual installation. Obviously if you're asking us for custom VPS or VDS plan, I except you to be sure of our services.
For people who place "work order", putting in a cancellation request is same as requesting a refund. They'd simply get their service cancelled (which is automated process) and then open multiple tickets why refund was not processed, thus the KB: https://my.kuroit.com/knowledgebase/6/How-can-I-receive-a-refund-or-cancel.html
Before I handed it over to PayPal, no one from you has followed up or responded to me for more than 12 hours. There is only one sentence: "I will forward your refund request to our account team now." No one responded or followed up within 12 hours after you stopped my service. Do you think you are right? you even defended your stupid behavior on lowendtalk. I feel lucky to have PayPal.
For those who are active in collecting money, but are not active in doing things after receiving the money, they may have no choice but to leave it to PayPal.
Isn’t that what the spirit of contract is? I give you money and you provide services
You promised that you could get a refund if the service didn't meet my needs, but you didn't actively and promptly handle it for me.
So for this kind of businessman, I can only LOL
Hi, I will refund the money, but I don’t know when it will be refunded to you, but I will stop your service first. This is your kuroit
Your kuroit makes me feel very unprofessional.
As long as anyone gave me any positive response within the 12 hours between when you stopped my service and when I submitted it to PayPal, things would not have gotten to this point.
When I order services, I also gave you the money right away. Did I default on it? Did I say you provide the service first and I will pay you later? Isn't this the spirit of the contract, pay the money and deliver the goods, and get a refund immediately if you return the goods?
Your policy, I, I just saw what you said.
on your website, I only saw your promise that I can file a refund within 72 hours. I didn't see any explanation about the refund time. If I saw any explanation, or anyone explained it in my ticket, will become what it is now?
Maybe you can argue that I didn't ask, but what I want to say is that any professional supplier will explain everything in advance.
I don't need you to restore service. At this point, we no longer have any basis for trust between us.
Until now, these guys are still quibbling, trying to say that the refund situation is my problem. In fact, it is what they promised, but they can't do it. A group of very unprofessional people on a professional-looking website. selling services
So those who want to buy their services, please keep your eyes open.
Been with @kuroit for 2+ years.
Never had any issues. @kuroit has been very professional, and even helpful many a times going out of the way.
I've also got refunds done for some services and has never been an issue.
Just wanted to put it out here. It's not all negative.
Code SPCL20OFF is not working for this offer. Could you check please?
Promocode is not applicable to the sale offer plan. These are already discounted plans, they are only applicable on our regular plans.
Nice offer, I decided to try your service again after long time, please activate the server, invoice #46767
Done, please setup your server
A 3-day refund policy, with questions asked, is fine, but there has been no reply to my ticket even after I responded to the ticket and it's been more than a day! Are you guys in a coma?
seems like they are a shitty provider! I created a ticket for a refund just within 12 hours and replied to the questions asked, and then boom no replies, no refund!
Your ticket has been assigned to the accounts department, and your refund will be processed within 3 to 7 working days. Just to clarify, once a ticket is with the accounts department for a refund, neither I nor any other support staff can access it, which is why there hasn't been a reply. If your refund isn't processed within 7 days, feel free to reach out to us via live chat or by opening a new ticket. However, this is rarely necessary as refunds are typically completed within the stated timeframe.
If you have any other questions, please don't hesitate to ask.
I hope the above reply clarifies a lot, but if you still have any questions, then do let me know.
Patience has left the chat LET!
@haleeth This shitty provider with team stuck in coma has processed your refund.
Lets move to next thread with the whining: https://lowendtalk.com/profile/comments/haleeth
first of all I think they are a very bad business, because you can see they're even laughing at you
They even tried to extend the refund time through PayPal when they could have just clicked "return"
What I hope is to use my personal experience to urge them to improve their refund services, so that more of you who don’t know their true colors can get your refunds faster.
Because through my constant posting of information, they have to process it for you quickly, otherwise more and more people like you will agree with me.
Don't laugh at anyone, it will only make you look like a low-level and boring person
That's why I didn't reply to him! he proved what I said is true, isn't it my friend?
£96.00GBP/mo forever ?
As long as you renew on time and there are no increases in power costs from the data center, the rate will remain the same.
Only one Ashburn Dedicated Server left in stock!
Order before its gone: https://my.kuroit.com/store/ashburn-usa-dedicated-servers
Thank you so much for the love guys!
Do your dedis come with IPv6 and IPMI?
IPMI yes, No IPv6 in Ashburn and Los Angeles location
Ashburn servers all sold out, thank you so much everyone!
We will have same spec servers available in Dallas and London soon!
Looking forward for London!
hi any recurring promo code discounts? looking to order in asia region semi/annually.
DM me your registered email id, can offer you 15% discount.
Do you have windows OS in VPS?