What do you say to a provider who asks the password?

yoursunny

@TimboJones said:
So you're just putting yourself cause number 1 instead of 4.

Thank you for your feedback.

quicksilver03

Contabo asked for the root password on a VPS to debug a routing issue, after having received MTR showing that the problem happened between the edge of their network and 2 hops before reaching the VPS.

To me that indicated an unwillingness to read the information I provided, which is why I canceled the VPS in question and plan not to do business with them ever again.

gbzret4d

@vitobotta said:

@DeadlyChemist said:
no, fuck you
proceed to terminate the service and ask for refund

Yeah that's what I thought. I haven't been asked this for many years and I have used many providers. The problem is that I paid for a year recently. I could try to ask a refund if they don't solve the problem.

It's normal for virmach for example to ask for a password. They write something like "without a password, we can't help you that well..."
A good provider asks if he can shut down the server and boot from their CD/ISO to run some tests.
For checking the hardware they don't need your password and if you haven't rent a managed server they are not responsible for the installed software.