Avoid HXServers - hxservers.com - Will Delete Your Account/Servers On A Whim (without breaking ToS)

Merlincool

They have to really gotta work on planning and then come up with next deals. It's really heartbreaking to see people's review on them. Good luck Hxservers.

emgh

@Merlincool said:
They have to really gotta work on planning and then come up with next deals. It's really heartbreaking to see people's review on them. Good luck Hxservers.

There's too many VPS providers around for something like this to be forgiven

hxservers

@emgh said:

@Merlincool said:
They have to really gotta work on planning and then come up with next deals. It's really heartbreaking to see people's review on them. Good luck Hxservers.

There's too many VPS providers around for something like this to be forgiven

Thank you for your feedback.

emgh

@hxservers said:

@emgh said:

@Merlincool said:
They have to really gotta work on planning and then come up with next deals. It's really heartbreaking to see people's review on them. Good luck Hxservers.

There's too many VPS providers around for something like this to be forgiven

Thank you for your feedback.

It wasn't feedback.

death

I have very mixed feeling about the whole situation. There are arguments for both sides.

ralf

@death said:
I have very mixed feeling about the whole situation. There are arguments for both sides.

Is the argument for one of those sides "No, it's your fault you didn't read the message we didn't send you. Lalalalala, I can't hear you!"?

gbzret4d

@hxservers said:
For all users affected by this change, please open a ticket with us.

We did not dispatch emails to our customers warning them of this change. We had intended to send a mass email campaign through our billing portal, yet - emails were not sent, nor were they checked before the system started its automatic cycle of refunds and terminations.

We sincerely apologize for the lack of communication.

Here's what we will do. For any customer who was affected by this, open a ticket. We will recreate a new VPS for you, with the first month being free.

EDIT - While maintaining the same price you originally had.

Thank you,
HXServers

How long will the new server last until it will disappear?

niranjan

@gbzret4d said:

@hxservers said:
For all users affected by this change, please open a ticket with us.

We did not dispatch emails to our customers warning them of this change. We had intended to send a mass email campaign through our billing portal, yet - emails were not sent, nor were they checked before the system started its automatic cycle of refunds and terminations.

We sincerely apologize for the lack of communication.

Here's what we will do. For any customer who was affected by this, open a ticket. We will recreate a new VPS for you, with the first month being free.

EDIT - While maintaining the same price you originally had.

Thank you,
HXServers

How long will the new server last until it will disappear?

3 Days give or take.

HostEONS

@hxservers said:
For all users affected by this change, please open a ticket with us.

We did not dispatch emails to our customers warning them of this change. We had intended to send a mass email campaign through our billing portal, yet - emails were not sent, nor were they checked before the system started its automatic cycle of refunds and terminations.

We sincerely apologize for the lack of communication.

Here's what we will do. For any customer who was affected by this, open a ticket. We will recreate a new VPS for you, with the first month being free.

EDIT - While maintaining the same price you originally had.

Thank you,
HXServers

What kind of system does automatic refund when a server is discontinued ?

BilohBucks

@HostEONS said:

@hxservers said:
blah blah blah..
HXServers

What kind of system does automatic refund when a server is discontinued ?

It's called hand.exe, but most important thing that they paid @BilohBucks for tag.

HostEONS

@BilohBucks said:

@HostEONS said:

@hxservers said:
blah blah blah..
HXServers

What kind of system does automatic refund when a server is discontinued ?

It's called hand.exe, but most important thing that they paid @BilohBucks for tag.

Just checked their offer thread, appears like a JOKE to me .. disCUNTinuing location randomly ...

BilohBucks

@HostEONS said:

@BilohBucks said:

@HostEONS said:

@hxservers said:
blah blah blah..
HXServers

What kind of system does automatic refund when a server is discontinued ?

It's called hand.exe, but most important thing that they paid @BilohBucks for tag.

Just checked their offer thread, appears like a JOKE to me .. disCUNTinuing location randomly ...

It is even better. Read this thread too: https://lowendtalk.com/discussion/comment/3740904/#Comment_3740904

boringHustler

@BilohBucks said:

It is even better. Read this thread too: https://lowendtalk.com/discussion/comment/3740904/#Comment_3740904

That's very interesting indeed.

Greyhound

@JoeMerit said:
They launched Dallas on October 13th.

https://lowendtalk.com/discussion/comment/3734517/#Comment_3734517

Is 7 days really enough time to determine that location isn't going to work out or did something else happen here?

Summer ended

HalfEatenPie

Man I Just started seeing this series and I gotta say.

This is a fucking laugh. I mean it sucks for the customers of HXservers but... I'd suspect their advertising is hoseshit.

They claim they spent over 400k on infrastructure. They haven't been around for long but cool, seems they invested money building out their own systems (is the message they convey)! They start building a Dallas location with clients and decide to take it down within 3 days because "we didn't see as much growth as we'd like". They're also using datacenters that are popular for colocation customers. Like... sounds like they lied and never started with 400k.

Just this entire dumpster fire is "lol". It's basically a giant fuck you to all their clients. @hxservers, you basically said: "We tried to send you an email but we didn't. We'll throw something at you and say we're trying to fix it but what's offered is equivalent to nothing". People don't really care about servers, they care more about their data. You've shown here that yeah you're cheap, but too cheap that storing data with you will be unreliable. This is even worse because this isn't a physical problem with the datacenter. It's just you deciding to cancel less than a month in.

fluffernutter

@HalfEatenPie said:
Man I Just started seeing this series and I gotta say.

This is a fucking laugh. I mean it sucks for the customers of HXservers but... I'd suspect their advertising is hoseshit.

They claim they spent over 400k on infrastructure. They haven't been around for long but cool, seems they invested money building out their own systems (is the message they convey)! They start building a Dallas location with clients and decide to take it down within 3 days because "we didn't see as much growth as we'd like". They're also using datacenters that are popular for colocation customers. Like... sounds like they lied and never started with 400k.

Just this entire dumpster fire is "lol". It's basically a giant fuck you to all their clients. @hxservers, you basically said: "We tried to send you an email but we didn't. We'll throw something at you and say we're trying to fix it but what's offered is equivalent to nothing". People don't really care about servers, they care more about their data. You've shown here that yeah you're cheap, but too cheap that storing data with you will be unreliable. This is even worse because this isn't a physical problem with the datacenter. It's just you deciding to cancel less than a month in.

They're using reliablesite AKA reselling dedis, no way they spent $400k on that. Just more lies.

niranjan

I think I read somewhere that LA is also good, but LA VPS can still be bought from their site.

dev_vps

@HalfEatenPie said:
Man I Just started seeing this series and I gotta say.

This is a fucking laugh. I mean it sucks for the customers of HXservers but... I'd suspect their advertising is hoseshit.

They claim they spent over 400k on infrastructure. They haven't been around for long but cool, seems they invested money building out their own systems (is the message they convey)! They start building a Dallas location with clients and decide to take it down within 3 days because "we didn't see as much growth as we'd like". They're also using datacenters that are popular for colocation customers. Like... sounds like they lied and never started with 400k.

Do you see any currency symbol before 400k.
It could be 400k in nigerian dollars

gbzret4d

@dev_vps said:

@HalfEatenPie said:
Man I Just started seeing this series and I gotta say.

This is a fucking laugh. I mean it sucks for the customers of HXservers but... I'd suspect their advertising is hoseshit.

They claim they spent over 400k on infrastructure. They haven't been around for long but cool, seems they invested money building out their own systems (is the message they convey)! They start building a Dallas location with clients and decide to take it down within 3 days because "we didn't see as much growth as we'd like". They're also using datacenters that are popular for colocation customers. Like... sounds like they lied and never started with 400k.

Do you see any currency symbol before 400k.
It could be 400k in nigerian dollars

Thats how the nigerian prince invested my money

ralf

@HalfEatenPie said:
... It's just you deciding to cancel less than a month in.

Sir, you misspelled week. Less than half a week, even.

Don_Keedic

@ralf said:

@HalfEatenPie said:
... It's just you deciding to cancel less than a month in.

Sir, you misspelled week. Less than half a week, even.

It was good....until it wasn't.

Ivan

@HalfEatenPie said:
Man I Just started seeing this series and I gotta say.

This is a fucking laugh. I mean it sucks for the customers of HXservers but... I'd suspect their advertising is hoseshit.

They claim they spent over 400k on infrastructure. They haven't been around for long but cool, seems they invested money building out their own systems (is the message they convey)! They start building a Dallas location with clients and decide to take it down within 3 days because "we didn't see as much growth as we'd like". They're also using datacenters that are popular for colocation customers. Like... sounds like they lied and never started with 400k.

Just this entire dumpster fire is "lol". It's basically a giant fuck you to all their clients. @hxservers, you basically said: "We tried to send you an email but we didn't. We'll throw something at you and say we're trying to fix it but what's offered is equivalent to nothing". People don't really care about servers, they care more about their data. You've shown here that yeah you're cheap, but too cheap that storing data with you will be unreliable. This is even worse because this isn't a physical problem with the datacenter. It's just you deciding to cancel less than a month in.

They started a month ago and already have “10k+” tickets answered? Is their service that bad that 10k+ tickets were opened in the 1-2 months they’ve been operating?

ralf

Also "1M+ attacks blocked everyday" doesn't make them sound overly popular. And 11 attacks per second of every day, that must be quite the work load for a one-man band to deal with.

Maybe that should really read "1M+ packets dropped by the router every day (mostly by null-routing all packets to Dallas)"

ScreenReader

so if a location is discontinued, why don't they just migrate the vps?

HostEONS

@ralf said:
Also "1M+ attacks blocked everyday" doesn't make them sound overly popular. And 11 attacks per second of every day, that must be quite the work load for a one-man band to deal with.

Maybe that should really read "1M+ packets dropped by the router every day (mostly by null-routing all packets to Dallas)"

They are probably just using some web template where they did not put the efforts to even edit it or remove it

iKeyZ

@HostEONS said:

@ralf said:
Also "1M+ attacks blocked everyday" doesn't make them sound overly popular. And 11 attacks per second of every day, that must be quite the work load for a one-man band to deal with.

Maybe that should really read "1M+ packets dropped by the router every day (mostly by null-routing all packets to Dallas)"

They are probably just using some web template where they did not put the efforts to even edit it or remove it

They have just changed some of the descriptions;

https://hostiko.com/hostiko/layout63/

(from: https://themeforest.net/item/hostico-wordpress-whmcs-hosting-theme/20786821)

https://ibb.co/nc59nzh
https://ibb.co/vjyry2F

Maelstrom36

@HostEONS said:

@ralf said:
Also "1M+ attacks blocked everyday" doesn't make them sound overly popular. And 11 attacks per second of every day, that must be quite the work load for a one-man band to deal with.

Maybe that should really read "1M+ packets dropped by the router every day (mostly by null-routing all packets to Dallas)"

They are probably just using some web template where they did not put the efforts to even edit it or remove it

They did acknowledge the 400K part though. But everything still remains questionable.

TimboJones

@ralf said:
Also "1M+ attacks blocked everyday" doesn't make them sound overly popular. And 11 attacks per second of every day, that must be quite the work load for a one-man band to deal with.

Maybe that should really read "1M+ packets dropped by the router every day (mostly by null-routing all packets to Dallas)"

They are separate attacks. Not 1M packets dropped, but 1M separate attack campaigns. He's Cloudflare/Microsoft/Gov level huge. /eyeroll

TimboJones

Repost

hxservers

Thanks for the feedback! Yes, people are right - we didn't modify that from the template. We've modified it now however.