racknerd will forcibly replace my IP (everyone in LA datacenter)
Just got the following email from racknerd. which upon reading reads like they will take away the public ip I use now and give me some new one.
I checked with support and they confirmed it's exactly what will happen.
Now I realize racknerd is cheap and I am personally ready to work around such issues and I am not too impacted... The only services I have there are personal junk,
But this seems that could be annoying to a lot of people that use racknerd for "anything production level" and that have to suddenly update DNS records (and maybe more - depending on how they use it), which probably means downtime as well.
We are reaching out to update you on an important IPv4-related change happening at our Los Angeles DC-02 location, which based on our records, one or more of your VPS services are currently hosted. If you have multiple services with us, please be aware that this only impacts KVM VPS services hosted out of our Los Angeles DC-02 location. All other datacenter locations of ours remain unaffected. To clarify, this change will only affect your IPv4 address; your data will remain intact, and entirely unaffected. IPv6 addresses also will not be changed.
Our upstream provider in Los Angeles DC-02 (Multacom) has initiated an IPv4 network renumbering project -- a change that is set to impact all downstream clients, including RackNerd. The renumbering process is pivotal for aligning with the long-term vision and expansion plans of the Multacom datacenter, which is now part of the EdgeCentres family.
Please note, that you will not experience any price changes, and additionally, we understand that our Los Angeles DC-02 location continues to experience remarkable popularity, notably among users in the US west coast, Oceania, and Asia. The top-tier network performance at our Los Angeles DC-02 location will continue as you have come to expect.
To give you a clearer picture, we operate over 500 hypervisors (also known as host nodes) at this specific location. To ensure a smooth transition, we'll roll out this update in a structured and phased manner. Here's a breakdown of the scheduled IP migrations:
The IP renumbering will be conducted in the following batches:
Node names beginning with LAXSSD1* to LAXSSD3* -- Oct 1 to Oct 15, 2023 Node names beginning with LAXSSD4* to LAXSSD6* -- Oct 15 to Oct 31, 2023 Node names beginning with LAXSSD7* to LAXSSD9* — Nov 1 to Nov 15, 2023 Node names beginning with LAX0* — Nov 1 to Nov 15, 2023
How do you know what node your VPS is on? Log into the SolusVM control panel located at https://nerdvm.racknerd.com/ and click on "Manage" on the VPS in question. Once you do, you'll see a table column for "Node". Here’s a video tutorial on how to do so.
The renumbering process will be automated but closely monitored by our Engineering team. You can expect to receive an email with the subject line "[RackNerd] New IP Address Assigned" once the process is completed for your VPS. This email will include your newly assigned IP address details. Alternatively, you can sporadically check SolusVM during the respective timeframe; if you notice an IP change, you'll find the new information there. Given the sheer volume of the VMs involved, this is a sizable operation and will be systematically carried out over multiple weeks. After the new IP is assigned, we will automatically utilize the "Reconfigure Network" feature by SolusVM to automatically update your server's operating system network configuration over to the new IP address. All said and done, there should be less than a few minutes of downtime per VM.
Just to be clear, this is only an IP address change - and your data/settings/etc will remain fully intact.
We sincerely apologize for any inconvenience, and we are quite confident that the long-term benefits will make it worthwhile. Once the Multacom datacenter is fully integrated with the EdgeCentres network, we're excited to tap into their extensive capabilities and various points of presence. For context, you may have seen that our LA DC-02 location has frequently been out of stock over the past year. This has been largely due to constraints at the Multacom datacenter, especially when it comes to available space and limited facility power, which have been limiting our ability to grow. Now that Multacom is becoming a part of EdgeCentres, we're optimistic these roadblocks will be cleared. This paves the way not just for our growth at LA DC-02, but also for expanding into new datacenter locations with EdgeCentres, which in turn means more locations for our customers to deploy services out of.
Your continued trust in RackNerd is highly appreciated, and our team stands ready to assist you with any questions you may have through this transition. If you have any special requests or require unique accommodations related to this change, please respond to this email within 7 days (the sooner, the better). We will do our utmost to understand your requirements and strive to accommodate them to the best of our ability.
Thank you for your understanding, cooperation, and continued partnership with us. Should you have any questions or concerns regarding this, please e-mail our Engineering team directly at: [email protected]