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About WHMCS lol, with Fran, I always have to remember to not use my home residential IP as if I do that, I’m a fraud :P
What I need to explain is that this is a manually set up VPS because they set it up wrong at first. The hard drive I purchased was Nvme, but the VPS they delivered to me was an HDD hard drive, so they set up this VPS for me manually. . But after the first billing cycle ends, the VPS has been terminated. And I couldn't cancel it because there was no cancel button, so I left. It wasn't until August that I found out that they deducted 3 fees from me. And after deducting the fees, my VPS is still in a terminated state (the money they deducted includes this month's service cycle).
It should be noted that this manually set up VPS has been terminated since the end of the first billing cycle and has not been reactivated after deducting fees. This is obviously unreasonable (if I forgot to cancel, but the money was deducted, and I got the service I deserved, I would not ask for a refund, but 3 months of fees were deducted, and I didn’t get any service. They shouldn't take the money).
This was a manually setup VPS that was terminated after the first billing cycle and I couldn't cancel it, but the invoices were still being generated.
I just explained this situation in my previous reply, you can check it out.
Yes even it's manually created, did you submitted cancellation request in WHMCS ?
OP did not cancel his service. I just checked this and he walked away, kept his service active and hence of course invoices will come and he linked his creditcard for auto payment. That's not something we do for OP.
OP Opened a ticket yesterday demanding his money back. He bumped his ticket every 10 minutes. Then he threatens us to open topics on LET and WHT. That's his own decision. He tried to use it as pressure to get a refund for a service we have delivered and he used (or could have used). Then we cancelled the VM for him yesterday since he asked for it to be terminated.
Again, we fulfilled our obligation. We are very reasonable and we would have like to look for a solution for OP, but hes constant bumping of tickets and threatening for bad reviews did not really worked in his favour.
When I personally saw the ticket in the morning (as it was created at night) OP had already opened this topic.
We're talking about 2.51 euro per month here. It's not about the money as it's basically selling at a loss for us at these Black Friday deals, but it's about the principle of the OP walking away, not cancelling his service and expecting us that we can smell that he stops using his VM?
So now here comes the full story
That's why kept asking did you cancelled it, but OP never confirmed or showed screenshot of the same
OMG this is a disaster.
I was discussing a solution with you, but you refused to respond. I said that if there is no result, I will apply for arbitration. Well, now you say that I threatened you, then I ask you, did I inform you before issuing the ticket? Yes, I ask for a refund first. If there is no result, can I apply for arbitration in LET? After more than a day, you refused to respond and said that I threatened you? ? ? ? That's ridiculous……
You need to look at the previous ticket. This is a manually created VPS that was automatically terminated after the first service period. If it is my fault and you deduct the fee, but the service is still available, I will not ask for a refund, but the money you deducted includes this month's service, but it is still terminated. It's equivalent to spending money but not getting any service (this service cannot be activated at all after paying the invoice). That's why I asked for a refund.
What is a manually created VPS and how does it get terminated automatically after the first service period? If you have a VPS, you will have an invoice for it and if you no longer need it you will have to cancel the service yourself.
The VPS he initially delivered to me was different from what he promised, I purchased Nvme and he delivered the HDD. He said it was a bug and created me a VPS from a different node.
You can't explain why the service is still terminated after paying the invoice. This is obviously because WHMCS is stuck somewhere, or the settings are wrong. This is the reason why I asked for a refund.
So were you aware of your bills and what were you invoiced for?
If the service is still available after I pay the invoice, I may realize it was my fault and I ignored it. But this service is not available at all, why should I pay for a service that does not exist? ? ?
What confuses and disturbs me the most is:
He suddenly charged my bank card after 4 months, which is extremely difficult to detect.
Why is the service still not activated after paying the invoice? ? ? (I paid, I should get service, right?)
The hard drive he delivered to me before creating the VPS was wrong and was created manually on another node. I explained it to him before issuing the ticket and asked him to check if there was a whmcs error or setting error, but he refused to check and stated that everything was legal...
When I was issuing the ticket, I begged him to let him take another look. If there was no result, I would apply for arbitration in LET... but he refused to respond... and ignored me at all...
Are you sure you don't just see two services in WHMCS and only one (The faulty one) service was on state terminated before yesterday?
Because I don't see any reason why (no matter if maneull created or not) the server should not be displayed in WHMCS. However, I myself do not use WHMCS and therefore have little experience how this behaves.
In general, you should cancel a service and not just assume that stopping payments is enough. Once automatic payments were used of course even more important.
PS: A higher number of messages in a short time usually does not decrease the response time.
Of course, if I forgot to cancel and I paid the invoice and the service was available, I wouldn't ask for a refund.
But after I paid the invoice, it was not reactivated. So I suspected whmcs had made a mistake somewhere, and I asked him to take a look... But he kept refusing to respond and insisted that it was legal...
Regarding the services shown on the invoice, I have posted in my previous reply.
This is their Offer post:
https://lowendtalk.com/discussion/185998/hostslim-nl-kingsday-weekend-huge-discounts-70-off-only-this-weekend/p1
So is this refunded and Thread can be closed?
I dont understand the whole deal here.
When there was No service, but a Charge and nothing is happening then Chargeback every single one.
D O N E. Done. No need for big Thread
Ah yes, everything fine, no issues on your side, 0 issues. Service active, linked creditcard for auto payment.
First payment: April 29
Second: 4 months later
Third: 4 months and 1 day
Forth: 4 months and 2 days
auto payment, monthly, service active.
Like what the actual fuck you have checked there, because clearly not this one.
So you are covering your Black Friday offers loss this way?
It looks like you connected your creditcard later as I see the last payments being at 29, 30 and 31 august. Or your might have re added your card. I can't see it now as your card has been deleted from our system.
Anyhow. I've decided that we'll close your account and refund the august (3) payments. Your service was active fill September. (end of august).
So you've had the service for free for some months, so be it. I don't want to spend hours into his anymore.
There was a service. Teminated 31-8.
Decided to just refund and move on.
You opened the ticket at night, we reply in the morning and you opened the topic already. We did not "ignore" you.
Anyhow, client account closed, refunded. Done.
Also just for complete view, OP received daily emails since may about his creditcard payments failing. He would have had all the time to contact us or cancel his service. He didn't. So it's not all out of the blue.
Please don't frame me. I'm not using your services for free at all.
I only used it for a month before I left, and the service was terminated after I left. And after you deduct the fee, the service is still unavailable. How can I use your service? I am not using the service for free.
Plus, only one month’s worth of fees was refunded, which is great! ! ! (You are not even willing to explain why the service was not reactivated, and is there a reasonable basis for the money you deducted? Has the service been deleted long ago, so you cannot reactivate it, and do the fees you deducted prove that this service exists?)
After you deduct the fee, the service status is still not activated. How can I use it? (If I have used it for several months before, you should cite network usage and CPU usage to prove whether your words are reliable).
Good call. Things like this just aren't worth the escalation they very often lead to. Obviously, if we're talking about hundreds or thousands of dollars, it might be a different story.
I've come to accept that it's not possible to please everyone (no company, doesn't matter who they are, can offer this), and that is totally fine. As long as you're pleasing more customers than you're displeasing, you're doing well.
Another day, where I can recommend using Revolut disposable cc whenever PayPal is not available. This way your "real cc data" won't be stored anywhere. That said, just because your card can't be charged, doesn't mean your exempt from paying any legit invoices.
The premise of a legal invoice is that the service is available. They deducted my money and I got nothing. So is this also legal?
I haven't read into all details, so I won't judge. I merely suggested Revolut disposable cc to be used in the future.