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Comments
Still down, can't access my site
Yap still down for me too
Yep. This clown show continues. I very sorry for this.
I have 2 reseller locations, USA & SG, regarding uptime, the USA reseller is much better.
Must be hard for you as well, hope the data center able to find the issue and solution soon!
It is a crap way to end the year to what has otherwise been pretty great uptime wise as a new provider.
The datacenter support is dealing with this is just mind-boggling and slow. Might be understaffed in holiday periods, but that's not really an excuse at this size. It is incredibly frustrating to have my hands tied.
Yap..what an year end present from them...
Before this, actually all was going very well for SG!
Hope they identify the issue soon or maybe they identified but need time to get some hardware?
ya ra kaya kuwe bos, masalahe akhir tahun lagi prei malah di wa-ni client bae, web e down
Harus banyak2 bersabar bos
Untung belum jadi production hanya buat testing dan skrg terkendala daftar google adsense
tahun baru, teknisinya liburan.. minggu depan baru UP
Malah keinget gedung cyber kebakar, tahun baru malah ruwet nganti semaput, Kena amuk client sana sini 🤣
bisa 24 jam ini..
Disini kita nunguin ama kena uring klient, jangan-jangan disana teknisinya malah tidur.. kwkwkwkwkw
Tahun baru om semua pada libur
@labze Don't you feel our pain?
.
I am united fans, and also i am user singapore hostbrr, double kill 😭😭😭
@labze Do you just stand idly by, is there no alternative to save your clients?
LIBUR TAHUN BARU, server baru ditangani tanggal dua, kemungkinan normal tanggal tiga... mantav
Worst timing for downtime. I applied for google adsense few days back and got a response from them my website is not accessible.
Had few offline and online scenario before but never expected such type of outage.
I can only repeat what I've said. I am truly sorry for this situation. I've never expected Contabo to be so terrible at handling urgent issues like this.
I sent my first ticket about loss of connectivity yesterday at 8 AM GMT. A issue was confirmed at 10 AM GMT, around 30 hours from now. Since then I have had radio silence. I've raised several tickets through various departments in hopes of getting any form of clarification. I've tried Twitter as well. Dead silence is all I am getting. It is embarrassing that they handle it like this, and it is a painful experience for me. I am looking into options migrating the service once this has been resolved as it is in no way acceptable at any level. This is truly LowEndSupport I am experiencing.
I will make sure that every client is well compensated for this issue.
not just compensation, what we expect, what is your decision at this time.
You already know that Contabo's support is bad, then what are your decisions, to maintain your company's reputation.
staying silent is the wrong decision
I have backup so I just migrated some of my websites to Contabo VPS in SG (yeah lol).
I think I have good faith with you @labze so I will comeback when the issues has been resolved
I am not sure how I am staying silent. I am spending my New Years Evening communicating with clients. I am posting here sort of frequently but I do not have anything new to add.
I have ordered two servers at OVH as possible replacements but due to storage requirements they aren't immediately available.
I know this situation is nowhere acceptable but at it is limited at how fast things can get done in new years eve. I wish I could work some magic but I cannot. I have already promised a full refund for any purchase on the Singapore server while letting clients keep their service running. I have so far spent over €1500 handling this situation. I know the only thing that matters for the end user is getting this resolved but clearly Contabo is incapable of doing this in a timely manner and by extension I am incapable a well.
Mantap
Happy New Year. May this new year be happier than last year 🥳
OVH has very poor support
I'd be amazed if it was worse than contabo in this case.
In any case. The server seems alive at the moment. I am modifying some settings I think could prevent similar issues moving forwards but it's a throw in the dark as I still haven't heard back from the Datacenter.
sure, some friends created a support ticket, one week has not been answered.
they are very intolerant of spam, often shutting down services unilaterally.
labze has communicated the best they can, if nothing has changed there's nothing further to report.
Looks like my site is back up, but I'm moving it elsewhere for the time being just in case. Happy new year labze, whenever that might be for you!