iDrive e2 (S3-compatible): down since Friday afternoon last week (4+ days). No ETA for resolution
My bucket in Frankfurt has been inaccessible since Friday afternoon last week, so that's more than 4 days now.
Logging on the web interface, I can see a "maintenance" message/warning about the Frankfurt region. Bucket is not listed at all, so wouldn't be able to retrieve any files if I wanted.
I have raised so far several support tickets with iDrive, and they are yet to come back on any of those with an update, more information or ETA. No providing any update to customer is surely adding to the annoyance.
From their website: "IDrive ® e2 storage infrastructure delivers eleven 9s of data durability, irrespective of the data size set and the frequency of uploads and downloads. The high availability of data makes it suitable for storing critical and primary data."
They might be cheap (compared to Wasabi, Backblaze B2 or other S3-compatible storage), but this is turning into very cold storage.
Having checked their T&C, I think their liability would be up to $100 if data has been completely lost (which is not completely surprising given the low cost paid, but quite far from their confidence on other pages).
I assume they have spare hardware in case of hardware failure, so it must be a data storage issue...