Best US-based registrars with really good and fast customer service?

jlet88

I'm looking for some new registrars for some critical domains, and I need the best US-based registrars with really good and fast customer service.

• Preferably has a phone number that you can call to actually get a human being quickly
• US-based customer support representatives
• Very fast ticket responses
• Preferably available 24/7 for urgent customer support
• Apolitical - has good track record that they don't care about politics

DP

Dynadot's support has been responsive and reliable whenever I needed them.

But I'm not 100% sure if they're US based though.

jlet88

BTW, separately, I'm also looking for the best registrars with a great reputation for freedom of speech ( https://lowendtalk.com/discussion/186621/best-registrars-with-a-great-reputation-for-freedom-of-speech ).

jlet88

@DP said:
Dynadot's support has been responsive and reliable whenever I needed them.

But I'm not 100% sure if they're US based though.

Thanks, I do have a domain with Dynadot, but I have never had to use their customer service. Will look in to them more. Their headquarters is in the US I believe, but I need to find out more about their support department and hours of operation.

DP

@jlet88 said: support department and hours of operation

https://www.dynadot.com/community/about/contact.html

EDIT: Found this as well.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

kuroneko23

I know this is LowEnd but maybe try Google Domain? They don't have phone support but they have 24/7 live chat.

jlet88

@kuroneko23 said:
I know this is LowEnd but maybe try Google Domain? They don't have phone support but they have 24/7 live chat.

Thank you, I'm no longer using Google Domains (long story), but as for LowEnd, I'm curious to understand what you meant -- can you clarify what you meant when you said "I know this is LowEnd but maybe try Google Domain..." -- specifically the word "but"? I consider Google Domains to have reasonable prices, what am I missing?

Also, as for cost, TBH, I just want the BEST registrars for these critical domains. Cost is always a consideration of course, but not the most important factor for these domains.

kuroneko23

@jlet88 said:

can you clarify what you meant when you said "I know this is LowEnd but maybe try Google Domain..." -- specifically the word "but"? I consider Google Domains to have reasonable prices, what am I missing?

Google is comparatively expensive than other registrars that usually mentioned in here.
For .com ending (pricing taken from tld-list) :
Google [US]: $12 (no phone support, 24/7 live chat)
Namesilo [US]: $10.95 (have phone support on business hour, 24/7 live chat)
Internet.bs [Bahamas]: $10.01
Namecheap [US]: $9.76 (no phone support, 24/7 live chat and ticket)
Porkbun [US]: $9.73 (have phone support but not 24/7, taken from their footer)

I only skimmed their website, my info might be wrong

febryanvaldo

Dynadot my friend.

treesmokah

Hover/Tucows. Not us-based sadly, they are Canadians, but they are very good in terms of freedom of speech.

https://web.archive.org/web/20210419095044/https://tucows.com/blog/2017/12/15/why-tucows-doesnt-take-down-domains-for-website-content-issues/

Namecheap should be fine as well, do not know how does support look there as I never contacted them, but it should be aight. In terms of freedom of speech, they are fairly decent as well.