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Webhorizon down... again

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  • inthecloudbloginthecloudblog Member

    @stephfd21 said:
    I wonder if anyone is willing to purchase my webhorizon server,
    Processor : AMD Ryzen 9 5950X
    CPU cores : 12 @ 4095.872 MHz
    RAM : 32.0 GiB
    Disk : 600 GiB

    Expires: 27/11/2023
    Paid $164.80 Annually.

    I'm willing to take $70 for it.

    Is it dedi? Bw ?country ?

  • JabJabJabJab Member

    dedi with 12 vCores Ryzen 9 5950X?
    dedi for 164$ yearly?

    It's most likely LXC.

    Thanked by 1stephfd21
  • febryanvaldofebryanvaldo Member
    edited May 2023

    @inthecloudblog said: Is it dedi? Bw ?country ?

    I think this is custom VPS plan, i don't whether it's KVM or LXC. As i have benchmarked WebHorizon VPS before https://kangserver.id/benchmark-vps-webhorizon-2-core-amd-4gb-ram-harga-9-99-usd-2023. That was using AMD Ryzen 5900X and KVM VPS plan.

  • DPDP Administrator, The Domain Guy
    edited May 2023

    @inthecloudblog said:

    @stephfd21 said:
    I wonder if anyone is willing to purchase my webhorizon server,
    Processor : AMD Ryzen 9 5950X
    CPU cores : 12 @ 4095.872 MHz
    RAM : 32.0 GiB
    Disk : 600 GiB

    Expires: 27/11/2023
    Paid $164.80 Annually.

    I'm willing to take $70 for it.

    Is it dedi? Bw ?country ?

    That's most likely the discounted (BF?) PLXC-32G in NL (maybe) with the 50% extra CPU, disk and bandwidth (45TB).

    Thanked by 1stephfd21
  • srch07srch07 Member

    @JabJab said:

    @JabJab said:
    @srch07 because you didn't get e-mail last time and those are kinda last minute too.

    Subject: Scheduled Maintenance for Permanent Fix of IPv4 Network Issues on LXC Services
    Hi ,

    We hope this message finds you well. We are writing to inform you about an upcoming scheduled maintenance action on 1st May, 2023, which will begin at 11:00 AM GMT and end at 11:00 PM GMT.

    As you may recall, at the start of April, we experienced some issues over IPv4 network on our LXC services, which caused inconvenience to all our clients. While a temporary fix was applied, we have been working to implement a permanent solution to prevent such issues from happening in the future.

    We are pleased to announce that a permanent fix is now available, and we will be moving all our services to our own physical hardware in Norway with 10G port speeds. This will provide a more stable and reliable infrastructure, ensuring that our clients can continue to enjoy uninterrupted service with us.

    The scheduled maintenance action is necessary to facilitate the move to our own physical hardware. IPv4 shall remain the same, however due to technical reasons IPv6 will change.
    We understand that any service interruption can be inconvenient, and we apologize for any inconvenience this may cause. Our team will work diligently to minimize any disruption to your services during this maintenance period.

    We appreciate your patience and understanding during this time. If you have any questions or concerns about the scheduled maintenance action, please feel free to reply this support ticket.

    Thank you for your continued trust and support.

    Respectfully,
    Abdullah W.

    They trying to fix thing. Sunday mid-day e-mail (that went to spam) that Monday shit gonna be down for 12 hours. Good luck Abdullah, but this is too much for me.

    10 minutes to end of 12 hours scheduled (24h earlier, lol) maintenance window. Have you noticed anything changed @srch07 ? Because my ssh session is still working, IPv6 is from Hetzner, ping did not change, uptime seems to be 55 days.

    Same. Didn't see any dowtime. Feels like got postponed?

    Thanked by 1JabJab
  • stephfd21stephfd21 Member

    @inthecloudblog said:

    @stephfd21 said:
    I wonder if anyone is willing to purchase my webhorizon server,
    Processor : AMD Ryzen 9 5950X
    CPU cores : 12 @ 4095.872 MHz
    RAM : 32.0 GiB
    Disk : 600 GiB

    Expires: 27/11/2023
    Paid $164.80 Annually.

    I'm willing to take $70 for it.

    Is it dedi? Bw ?country ?

    Its the PLXC-32G VPS (45TB), Netherlands. Tbh it works really well and it's probably the best vps I ever purchased in terms of specs. The only reason I'm selling is due to the network issues that may or may not happen. While I understand issues may arise with any provider, it's become unsustainable for me to offer services to my clients via webhorizon as the customer service he once provided is no longer the same.

  • JabJabJabJab Member
    edited May 2023

    @srch07 said: Same. Didn't see any dowtime. Feels like got postponed?

    More like "we forgot" - if things would be postponed they would send another e-mail/ticket, right? :D
    But hey, at least FreeVPS.org have a new location in Tokyo via WebHorizon.

    EDIT
    and we offline. Seems like there is no difference between 2nd of May and 1st of May. Fucking lmao.

  • JabJabJabJab Member
    edited May 2023

    @JabJab said: EDIT
    and we offline. Seems like there is no difference between 2nd of May and 1st of May. Fucking lmao.

    There is a chance I lied - 3 hours later things are back... still in Hetzner. Maybe it was migration attempt, maybe it was just outage. Who knows. ^.-

  • jignes_kjignes_k Member

    It is concerning given I got a long-term plan with them, but throughout this time, I've seemingly had no downtime on my VPS.

    But I really hope the control panel becomes more stable, especially because there is no support given to NAT VPS.

    Thanked by 1Abd
  • AbdAbd Member, Patron Provider
    edited May 2023

    I can assure you we have many clients with active services working just fine in SG, JP and other regions.
    More than 70% kvm vps clients renewed their annual subscription this year which shows the service seems working for them.

    this is a limited set of LXC services seeing the frequent downtime because of a 'tunnelled' network setup. I completely accept the responsibility for selling this initially was a bad idea.

    We are working on getting these moved to native setup as soon as possible after which these should get stable as our other locations have been https://status.webhorizon.net/
    and also extend the renewal dates for affected clients.

    I hope this clears up soon :)

    Thanked by 1jignes_k
  • JabJabJabJab Member

    @srch07 Have you got any communication after the migration-that-never-happen 4 days ago? Any explanation, sorry, new timeline, anything?

    Abd said: this is a limited set of LXC services seeing the frequent downtime because of a 'tunnelled' network setup (...) and also extend the renewal dates for affected clients.

    or seen anything adjusted for renewal days? Because this is like 2nd time I am reading this and nothing has ever changed for my renewal days.

    Maybe I am on wrong LXC? Do you use the new panel aka clients. in URL or the legacy one on client.?

  • AbdAbd Member, Patron Provider
    edited May 2023

    @JabJab said:
    @srch07 Have you got any communication after the migration-that-never-happen 4 days ago? Any explanation, sorry, new timeline, anything?

    Abd said: this is a limited set of LXC services seeing the frequent downtime because of a 'tunnelled' network setup (...) and also extend the renewal dates for affected clients.

    or seen anything adjusted for renewal days? Because this is like 2nd time I am reading this and nothing has ever changed for my renewal days.

    Maybe I am on wrong LXC? Do you use the new panel aka clients. in URL or the legacy one on client.?

    I would just like to mention we did not forget about this , there have been delays with BGP session set up by the NOC staff which caused us to miss the earlier maintenance timeline.

    We are also getting two new AMD EPYC nodes shipped to Singapore.
    Also one node in Frankfurt should be live by next week. (no tunnel)

    We will likely offer three options to affected clients -

    1. Move to a KVM plan at no additional costs.
    2. Keep with the LXC plan
    3. Cancel the service & get a prorated refund.

    Renewal dates will be extended after this change completes.
    We will send another email once these options are finalized. the existing servers should remain online till then.

    Thanked by 3itsgoingdown Ananchoreta dirtminer
  • AnanchoretaAnanchoreta Member

    @Abd
    Got your email today that my NAT VPS in FRA1-DEU should be up and running with a new IP and Server.

    Changed the login to the new IP, but I can not login. The dashboard says it is online but with zero CPU load.

    Would be nice to being able to use it again after almost a month downtime. :)

  • maxwellmaxwell Member

    Would be nice to being able to use it again after almost a month downtime. :)

    and you still continue to use the service? Whats wrong with you? :s

  • MumblyMumbly Member

    @Ananchoreta said: Changed the login to the new IP, but I can not login. The dashboard says it is online but with zero CPU load.

    Port is also the different.
    Check here: https://my.webhorizon.net/plugin/support_manager/knowledgebase/view/3/nat-ipv4-ports-calculator-ovz/

    I was also moved to the new FRA1-DEU and in my case everything work except ... IPv6, which is somehow unfortunate as that's IPv6/NAT vps :)
    At some point I gave up and reinstalled OS, but still no luck. Most likely something misconfigured on their side.

    Thanked by 1Ananchoreta
  • MumblyMumbly Member

    @maxwell said: and you still continue to use the service? Whats wrong with you?

    Yearly pre-paid NAT VPS, I guess.

  • AnanchoretaAnanchoreta Member

    @Mumbly said:

    Yearly pre-paid NAT VPS, I guess.

    Yep, and only in use for some rclone and wireguard. So it is not really life threatening when it is not up and running 24/7 and no need to get upset about the few dollars given away.
    Gullos NAT VPS are up and running fine. :)

    Port is also the different.
    IPv6, which is somehow unfortunate as that's IPv6/NAT vps

    Ok, I only tested ipv6 (and ipv4 on the old ports, would then have to reconfigure mosh and firewalls.)
    The incomplete list of running services plus with CPU load zero, had stopped to dig deeper.
    As I need/want ipv6 connectivity, I will just have to wait a bit longer.

  • TimboJonesTimboJones Member

    @ralf said:

    @jmaxwell said:

    @ralf said:
    Guess what other service has gone down too?

    Bingo, it's Cloud-V that @Abd is still denying all knowledge of despite it being registered in his name!

    denying? I thought he openly promoted it as a sub brand at one point.

    In the initial announcement he said it was a sub-brand. Later, he said that it was run by his brother. That got downgraded to "separate business owned by another member of the family". And after that, they started denying that there was any connection at all. Then @CloudV stopped visiting the forum at all.

    That's going to be awkward at family get togethers.

  • FatGrizzlyFatGrizzly Member, Host Rep

    Hey all,

    We have acknowledged an IPv6 issue on our Germany node and are working on a fix.

    Please force ipv4 connections in your vm's in the meantime.

    We will post an update once we fix v6 on our DE location.

    @Arkas did @jbiloh comment on my issue?

    Thanked by 1Mumbly
  • ArkasArkas Moderator

    @FatGrizzly said: @Arkas did @jbiloh comment on my issue?

    I don't see any comments. Perhaps it's best to apply for one, it's quick for a HR.

  • MumblyMumbly Member

    @FatGrizzly said: Please force ipv4 connections in your vm's in the meantime.

    Once it come back ... again.

  • itsgoingdownitsgoingdown Member

    Is any one having trouble accessing the control panel? Thought might as well ask here since the support is non existent.

  • MumblyMumbly Member
    edited May 2023

    @itsgoingdown said: Is any one having trouble accessing the control panel?

    I am in right now, but not helpful anyway, as NAT .de is down again anyway.
    I had trouble accessing control panel yesterday.

  • AbdAbd Member, Patron Provider

    @itsgoingdown said:
    Is any one having trouble accessing the control panel? Thought might as well ask here since the support is non existent.

    We don't have any ticket pending for 33days, please PM the ticket #

    @Mumbly said:

    @itsgoingdown said: Is any one having trouble accessing the control panel?

    I am in right now, but not helpful anyway, as NAT .de is down again anyway.
    I had trouble accessing control panel yesterday.

    NatVPS Germany node has been seeing some kernel issues since yesterday and is unable to boot now. We're working on it.

  • defaultdefault Veteran

    @Abd - Now I notice there are 2 panels with Webhorizon.

    1. What is the difference?
    2. Are customers being migrated from one client area to another?
    3. Will a future migration affect the existing services or configurations such as 2FA?
  • AnanchoretaAnanchoreta Member

    @Abd said:
    NatVPS Germany node has been seeing some kernel issues since yesterday and is unable to boot now. We're working on it.

    "We are happy to confirm that the IPv6 connectivity on the re-created services is working properly."

    Ipv6 is still offline on my NAT VPS.

  • AbdAbd Member, Patron Provider

    @Ananchoreta said:

    @Abd said:
    NatVPS Germany node has been seeing some kernel issues since yesterday and is unable to boot now. We're working on it.

    "We are happy to confirm that the IPv6 connectivity on the re-created services is working properly."

    Ipv6 is still offline on my NAT VPS.

    Please share the ticket#

  • AnanchoretaAnanchoreta Member

    @Abd

    2610904

  • AbdAbd Member, Patron Provider

    @Ananchoreta said:
    @Abd

    2610904

    Thanks. Please see now.

  • AnanchoretaAnanchoreta Member
    edited May 2023

    @abd
    Ipv6 is still down for me.
    No Login via ipv6, no ping out.

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