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Webhorizon down... again

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  • brueggusbrueggus Member, IPv6 Advocate

    @nuke said:

    @saywhat13 said:
    Anyone on JP NAT node? Is it still unusable?

    my jp one is down for almost 1d rebooted after seems fine now, ipv6 is broken for like 2 weeks now tho

    More like 3 weeks.

    2023-04-04 01:41:21 Devices up/down
  • FatGrizzlyFatGrizzly Member, Host Rep

    Hi,

    Any client registered on my.webhorizon.net may post their ticket id and I'll take a look into it.

    The Germany node has been blocked by our upstream provider resulting in internet loss, we are actively working with the upstream to bring back the node. Please bear with us while we fix the issues.

    Thanked by 1Abd
  • AbdAbd Member, Patron Provider
    edited April 2023

    @Arkas said:
    @Abd any update on this?

    If you meant Germany NAT Node , this has been blocked by our upstream provider on 23rd April due to some user port scanning. resulting in internet loss, we are actively working with the upstream to bring back the node. Please bear with us while we fix the issues.

  • AbdAbd Member, Patron Provider
    edited April 2023

    @wcypierre said:
    having issues on unable to boot the vps from control panel at NL (happened few days ago)
    and LAX I think having connectivity issues (because I cannot even ssh into it out of the blue one day)

    Do you have an open ticket about this ? We'll get back on there.
    Netherlands & LAX are working fine https://status.natvps.net/

  • wcypierrewcypierre Member

    @Abd said:

    @wcypierre said:
    having issues on unable to boot the vps from control panel at NL (happened few days ago)
    and LAX I think having connectivity issues (because I cannot even ssh into it out of the blue one day)

    Do you have an open ticket about this ? We'll get back on there.
    Netherlands & LAX are working fine https://status.natvps.net/

    yes, it is 9462826 an 8439782 respectively

  • FatGrizzlyFatGrizzly Member, Host Rep

    @wcypierre said:

    @Abd said:

    @wcypierre said:
    having issues on unable to boot the vps from control panel at NL (happened few days ago)
    and LAX I think having connectivity issues (because I cannot even ssh into it out of the blue one day)

    Do you have an open ticket about this ? We'll get back on there.
    Netherlands & LAX are working fine https://status.natvps.net/

    yes, it is 9462826 an 8439782 respectively

    Your tickets are currently "In Progress", due to huge surge of tickets, we are experiencing delays in responding.

    I have pushed your ticket to Abd, and I assure it will be resolved soon.

  • pandada8pandada8 Member

    What's current status of JP NAT ? the ipv6 seems be down for quite a long time.
    Ticket number: 1364514 2522464

  • kimankiman Member

    @jugganuts said:
    What about your Poland OpenVZ node has been down for over 4 days and no response in tickets...

    You're lucky, bro.
    My VPS was down for almost a month.

    Thanked by 2itsgoingdown jugganuts
  • AbdAbd Member, Patron Provider
    edited April 2023

    @kiman said:

    @jugganuts said:
    What about your Poland OpenVZ node has been down for over 4 days and no response in tickets...

    You're lucky, bro.
    My VPS was down for almost a month.

    Do you mind mentioning your ticket number aswell ?
    We never had 1 month downtime in Poland
    monitoring - https://status.webhorizon.net/

  • AbdAbd Member, Patron Provider
    edited April 2023

    @saywhat13 said:

    @nuke said:

    @saywhat13 said:
    Anyone on JP NAT node? Is it still unusable?

    my jp one is down for almost 1d rebooted after seems fine now, ipv6 is broken for like 2 weeks now tho

    that's it...my jp machine only has ipv6...so it lost connection now...sad

    I am sorry about this, we migrated Japan location to our own hardware around 1st April
    However, the IPv6 were not migrated and the upstream took extra time to announce our IPv6 subnet (they update filters manually). I were constantly following up on this.
    This has completed on 20th April and the new IPv6 should be live now.
    Please check the new IPv6 from control panel .
    I will extend the renewal dates for services affected by this , kindly PM me the registered email id. Apologies for the trouble.

  • brueggusbrueggus Member, IPv6 Advocate

    @Abd said: the new IPv6 should be live now.

    It's not working:

    (This is a trace towards google.com)

  • FatGrizzlyFatGrizzly Member, Host Rep

    @brueggus said:

    @Abd said: the new IPv6 should be live now.

    It's not working:

    (This is a trace towards google.com)

    Can you PM @Abd your client ID or email so that we can identify your account and check for any issues.

    Apologies.

  • brueggusbrueggus Member, IPv6 Advocate

    @FatGrizzly said: Can you PM @Abd your client ID or email so that we can identify your account and check for any issues.

    My ticket #158042 is open for three weeks or so.

    I still don't get why you migrated IPv6-enabled (and in my case: IPv6-only) services to a location with non working IPv6.

  • AbdAbd Member, Patron Provider

    @brueggus said:

    @FatGrizzly said: Can you PM @Abd your client ID or email so that we can identify your account and check for any issues.

    My ticket #158042 is open for three weeks or so.

    I still don't get why you migrated IPv6-enabled (and in my case: IPv6-only) services to a location with non working IPv6.

    @pandada8 said:
    What's current status of JP NAT ? the ipv6 seems be down for quite a long time.
    Ticket number: 1364514 2522464

    I have replied these tickets :)

    @wcypierre said:

    @Abd said:

    @wcypierre said:
    having issues on unable to boot the vps from control panel at NL (happened few days ago)
    and LAX I think having connectivity issues (because I cannot even ssh into it out of the blue one day)

    Do you have an open ticket about this ? We'll get back on there.
    Netherlands & LAX are working fine https://status.natvps.net/

    yes, it is 9462826 an 8439782 respectively

    It was running out of disk space, I have booted it up for you.

    Thanked by 1wcypierre
  • MumblyMumbly Member

    @Abd said:

    @Arkas said:
    @Abd any update on this?

    If you meant Germany NAT Node , this has been blocked by our upstream provider on 23rd April due to some user port scanning. resulting in internet loss, we are actively working with the upstream to bring back the node. Please bear with us while we fix the issues.

    Blocked again?

  • saosangmosaosangmo Member
    edited April 2023

    @Abd:

    My VPS can not be started. Please reboot for me. I have created 2 tickets but nobody replies them yet.
    I can not access Control Panel, neither.
    My ticket #: 7815406.

    thank you!

    It was running out of disk space, I have booted it up for you.

  • AnanchoretaAnanchoreta Member

    @Mumbly said:

    Blocked again?

    It seems so.
    Login/Ping via IPV6 is possible, but the my NAT in DE has no connection to IPV4.
    Also the OVZ controll pannel states the VPS is offline.

    Thanked by 1Mumbly
  • AbdAbd Member, Patron Provider

    @Mumbly said:

    @Abd said:

    @Arkas said:
    @Abd any update on this?

    If you meant Germany NAT Node , this has been blocked by our upstream provider on 23rd April due to some user port scanning. resulting in internet loss, we are actively working with the upstream to bring back the node. Please bear with us while we fix the issues.

    Blocked again?

    Yes they blocked IPv4 again. I am looking into a better solution.
    IPv6 still online.

    Thanked by 1Mumbly
  • JabJabJabJab Member
    edited April 2023

    @srch07 because you didn't get e-mail last time and those are kinda last minute too.

    Subject: Scheduled Maintenance for Permanent Fix of IPv4 Network Issues on LXC Services
    Hi ,

    We hope this message finds you well. We are writing to inform you about an upcoming scheduled maintenance action on 1st May, 2023, which will begin at 11:00 AM GMT and end at 11:00 PM GMT.

    As you may recall, at the start of April, we experienced some issues over IPv4 network on our LXC services, which caused inconvenience to all our clients. While a temporary fix was applied, we have been working to implement a permanent solution to prevent such issues from happening in the future.

    We are pleased to announce that a permanent fix is now available, and we will be moving all our services to our own physical hardware in Norway with 10G port speeds. This will provide a more stable and reliable infrastructure, ensuring that our clients can continue to enjoy uninterrupted service with us.

    The scheduled maintenance action is necessary to facilitate the move to our own physical hardware. IPv4 shall remain the same, however due to technical reasons IPv6 will change.
    We understand that any service interruption can be inconvenient, and we apologize for any inconvenience this may cause. Our team will work diligently to minimize any disruption to your services during this maintenance period.

    We appreciate your patience and understanding during this time. If you have any questions or concerns about the scheduled maintenance action, please feel free to reply this support ticket.

    Thank you for your continued trust and support.

    Respectfully,
    Abdullah W.

    They trying to fix thing. Sunday mid-day e-mail (that went to spam) that Monday shit gonna be down for 12 hours. Good luck Abdullah, but this is too much for me.

    Thanked by 1srch07
  • FatGrizzlyFatGrizzly Member, Host Rep

    Hi,

    To address announcements and have a chat-platform for our users we have created a discord server.

    https://discord.gg/PahDB8Gr6B

    Please note you need to have an active service with us to link your discord account to see NAT VPS announcements.

    Thanked by 1Abd
  • ArkasArkas Moderator

    Is the France NAT VPS node down?

  • JabJabJabJab Member

    I am starting to think @FatGrizzly is missing Rep Host tag or something...

  • AbdAbd Member, Patron Provider

    @Arkas said:
    Is the France NAT VPS node down?

    No, we have two nodes in France both up.

    Thanked by 1Arkas
  • FatGrizzlyFatGrizzly Member, Host Rep

    @JabJab said:
    I am starting to think @FatGrizzly is missing Rep Host tag or something...

    I am under WH, and since WH already has a tag, I'm not sure if I need one.

    @Arkas can you please clarify me on this?

  • ArkasArkas Moderator
    edited May 2023

    @FatGrizzly said: I am under WH, >and since WH already has a tag, I'm not sure if I need one.

    @Arkas can you please clarify me on this?

    I was under the impression you had an account that was a host rep? In any case, you should apply for one.

    Thanked by 1FatGrizzly
  • ArkasArkas Moderator

    let me tag @DP for this.

  • FatGrizzlyFatGrizzly Member, Host Rep
    edited May 2023

    @Arkas said:

    @FatGrizzly said: I am under WH, >and since WH already has a tag, I'm not sure if I need one.

    @Arkas can you please clarify me on this?

    I was under the impression you had an account that was a host rep? In any case, you should apply for one.

    I believe you're confusing with the other one, the company didn't do well and I didn't apply for one on that and just let it die.

    I'm not sure if I can post updates on behalf of @Abd on my personal account.

  • ArkasArkas Moderator

    @FatGrizzly said: I'm not sure if I can post updates on behalf of @Abd on my personal account.

    I'll bring it up and hopefully @jbiloh can help you out.

  • JabJabJabJab Member

    @JabJab said:
    @srch07 because you didn't get e-mail last time and those are kinda last minute too.

    Subject: Scheduled Maintenance for Permanent Fix of IPv4 Network Issues on LXC Services
    Hi ,

    We hope this message finds you well. We are writing to inform you about an upcoming scheduled maintenance action on 1st May, 2023, which will begin at 11:00 AM GMT and end at 11:00 PM GMT.

    As you may recall, at the start of April, we experienced some issues over IPv4 network on our LXC services, which caused inconvenience to all our clients. While a temporary fix was applied, we have been working to implement a permanent solution to prevent such issues from happening in the future.

    We are pleased to announce that a permanent fix is now available, and we will be moving all our services to our own physical hardware in Norway with 10G port speeds. This will provide a more stable and reliable infrastructure, ensuring that our clients can continue to enjoy uninterrupted service with us.

    The scheduled maintenance action is necessary to facilitate the move to our own physical hardware. IPv4 shall remain the same, however due to technical reasons IPv6 will change.
    We understand that any service interruption can be inconvenient, and we apologize for any inconvenience this may cause. Our team will work diligently to minimize any disruption to your services during this maintenance period.

    We appreciate your patience and understanding during this time. If you have any questions or concerns about the scheduled maintenance action, please feel free to reply this support ticket.

    Thank you for your continued trust and support.

    Respectfully,
    Abdullah W.

    They trying to fix thing. Sunday mid-day e-mail (that went to spam) that Monday shit gonna be down for 12 hours. Good luck Abdullah, but this is too much for me.

    10 minutes to end of 12 hours scheduled (24h earlier, lol) maintenance window. Have you noticed anything changed @srch07 ? Because my ssh session is still working, IPv6 is from Hetzner, ping did not change, uptime seems to be 55 days.

  • stephfd21stephfd21 Member

    I wonder if anyone is willing to purchase my webhorizon server,
    Processor : AMD Ryzen 9 5950X
    CPU cores : 12 @ 4095.872 MHz
    RAM : 32.0 GiB
    Disk : 600 GiB

    Expires: 27/11/2023
    Paid $164.80 Annually.

    I'm willing to take $70 for it.

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