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Did you ever heard about Virmach ??
Brief timeline with HostHatch
Sept 2019 -> Storage 250GB / Chicago $15/y
Nov 2020 -> production server 3C 16GB 80 GB NVME / NewYork $54/y
Nov 2022 -> Storage 1TB / Chicago $61.5/3y
All promotions. In 3 years, only 01 support ticket that was answered quickly due to a downtime (February 2021) of approx. ~50 min: https://prnt.sc/-fzxT_NkVwPa
I think the conclusion of this is that so far (from those responded), you're unique in the problems you're experiencing.
”My son was so great at the military parade, he was the only one that marched in sync!”
I'd be curious what the failed reinstall looks like. Then there could be feedback to HH to reflect in the panel if a reinstall failed and suggest a reinstall.
In other words, I like when corrective action is intuitive.
Well, there should be different tickets per issue. I didn't like him trying to resolve a server not starting AND requesting billing to split up invoices. That's two different departments! But I've been guilty where one ticket gets responses and the other doesn't, and when I got some progress on the ticket they're answering, I'll bring up the other issue in the other ticket in hopes they can quickly resolve that, too.
So he isn't seeing adequate response times to existing ticket and possibly opening another, resulting in a merge.
In my experience, there's some "it should work now"
first response but doesn't and takes some more back and forth. But I'll describe exactly what I do (in the panel) and what I see. "Server doesn't work" isn't sufficient to get to quick resolution.
In the case where Emil said the reinstall failed and told him to reinstall it again, it's 100% clear Emil should have done the reinstall himself. If it failed, then HH needs to fix their problem ASAP like originally reported. If it worked, reply to customer it was done. Telling him to reinstall it almost seems like stall tactic and wastes everyone's time. Think efficiency, not how fast you can hit reply to a ticket.
Correct answer. Was that in the ticket response? Because that required no fix or change on your end and could be quick replied. If it wasn't quickly responded to, then that's the answer for the OP in terms of Support response times.
"Unfortunately, you'll need to contact Binance to have your IP removed from their firewall. Getting that solved on Binance would fix connections for both servers and future ones."
That is unless there's some "refunds in x days, no question asked policy" (there isn't).
@amirdj Without an agreement for Binance whitelist IP condition prior to purchase, this is out of scope for HH. Some providers may offer changing the IP for a fee (~$5?), but definitely not for free.
Regarding your tone, saying "Can you please..." like a request is generally better than "Please do blah" like a demand.
thank you for sharing your experience. also some lowend support standards 101
Well, maybe in this case, the refunds are only given in the form of customer credit balance and the OP is not willing to give up that money.
how dare you tag hosthatch they don't like customers
Someone got up on the wrong side of the bed
Ayy, you heard about the good news?
Y’all sleepin’ on me, boy, had a good snooooooze?
yeah right, you probably would not even pass a KYC with any of those providers!
really doubt you be welcome as a customer with any of them.
not a sigle support ticket lol sure dude
anyways just shut up and get on with it or transfer the servers you purchased, get your money back and buy something else for it.
got a ticket response in less than a couple of hours yesterday, when you have a real case for a ticket it gets a real response.
tickets should come at a charge per ticket, 1 dollar each time. then it would be idea to actually spend some time writing the tickets!
trying to run a frictionless service in this world with all the dribble dribblers out there suck
I suddenly have an impulse to open a ticket there just saying "echo"
And wonder how long I will receive echo back
Yeah, right.
... you must feel like a real winner.
Checking hosthatch latency by opening a ticket titled "ping" and waiting for them to respond "pong"
A real winner lol , what do you wake up feeling like a looser?
the times i create a stupid ticket is reactive, don't you think I have been there, and can relate to the frustration?
research research and suddenly you find out how stupid it was instead of filing another lol
There should def be a micro payment for creating a ticket, time comes at a cost and is a scarce resource for everyone, or do you just spend the hours of the day waiting for it to pass by?
fuck that kind of life, stay away from people like that.
do it and you might be surprised, even busy people like some irony, please report back the response time.
do it