HostVDS outage again
Anyone else having problems with HostVDS? The other day I noticed my server no longer responds to SSH connections so I logged into the hosting control panel to see what's going on. My server shows up as online in the instance list, so I tried opening the emergency console only to get the error message "Server disconnected (code: 1015)". I tried soft rebooting and hard rebooting from the hosting control panel, the server appears to reboot, but it still doesn't respond to SSH connection attempts and the emergency console gives the same error.
When I click on "Volumes" i get a red tab on the top right corner saying an Error 404 occurred.
I tried emailing their support and also messaging them using the live chat widget on their site but still no response 2 days later.
Anyone else having similar issues or know what's going on?
I'm a little upset about this as it's a prepaid account with a significant amount of money on it, and i'm apparently still being billed even though the server is totally inaccessible.