Virmach Ticket Response + 20 days So Far - Your experience?
Hello, I have a small VPS with Virmach that had an installation of Cloudmin. With no notice to me, the IP changed and my service disappeared. I opened a ticket with them 20+ days ago. No response so far. What is a typical wait time? Anyone aware of any method to escalate? The Virmach ticket system will not let me supplement my ticket with a request for a status update. Can you pay extra to get a faster response? I think at this point, I would be willing to pay.
I also know that I could wipe what is installed at the current IP and reinstall. But, I am hoping maybe my installation is somewhere and can be recovered.