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As my previous reply, the support/ticket issue is not relevant to the order. They have clearly ran out of IP's and are just fobbing the OP off with the back of the queue bullshit for multiple tickets.
@Empty, did you get your new IP yet?
yes they should, almost feel like emails are directly going into trash
Why can't we come here to speak out? We spend money on services. We don't spend money to see the boss's face. We can't do good service. Without a complete after-sales service, we don't deserve to be a qualified merchant. We don't think that if you give a relatively cheap product, you can despise customers so recklessly. To sum up, virmach did not do a good job in its after-sales service.
Yes, you are allowed to post about your service experience of any provider here.
It looks like you have to make a ticket to get the IP change so it's not really treated as an order and making multiple tickets does send you to the back of the queue.
I don't think so. If you have tickets open for service provider shouldn't really migrate (or change stuff) before seeing those tickets - maybe there is a problem, maybe client changed his mind, maybe he ordered by mistake?
Yes, VirMach overloaded atm with all those new Ryzen and problems that came after that. From what I know they tested that in-house (bah, there was even Alpha node in Pheonix) that did not reveal problems like that. Unfortunately everything took a hit (support mostly) with number of tickets. I wouldn't be even shocked that VirMach don't really want to change this atm because some internal reasons (like middle of migration of that node / brand new system or something).
Yeah, no. IPs are still there, I would assume it's blocked by
).
low priority,multiply tickets from same (could be even multiaccount) personand he is low low low in queue.There are people still waiting for Japan VPSes (they paid more than 3$
A bunch of bullshit excuses. So what if people wait for pre-sold VPSes or how this justify not being able to set up something as simple as paid IP in more than a 3 weeks? They run a hosting business after all.
People keep looking for excuses for this host and blame clients while there's host who fucked up things.
Many members of LET are no more noble than mjj, and this post proves it
s/no more noble than //Well said, my erstwhile friend, well said.
I think you are the most reasonable person here.Do you have a Twitter or something, I'd like to follow you
I'm using a translator and my English is not good, thank you.
All i did was suggest his avatar. Why must they ruin great things? Nekki, wake up Nekki
What evidence suggests the customer made a mistake? Please enlighten me? He ordered a new IP, waited and then opened a ticket. Why are you defending such poor services? Are you affiliated with them?
That's a really poor excuse, if an order comes in the staff should be opening the conversation with the customer or waiting for the ticket, which he opened. I am baffled how so many people can defend such poor service? When did we lower our expectations and expect this sort of support to be acceptable.
Sir, I have little choice but to acquiesce to the requests of the moderation team, since they ‘rule the roost’ as it were, especially as they were so awfully polite this time around.
I must agree. I have had ~20 VMs from virmach (not from special sales, just regular VMs), and their support was ridiculously slow.
I have purposefully avoided them ever since. I get that people like cheap shit, but this turd just has an extra smell to it.
Virmach has worse support than boomer.
Granted, they selll dirt cheap VPS's. Its unmanaged, what you need? A PP change?
WHO DID THIS TO YOU?
You need a brain change
Yeah but thats expensive. You do it for cheep?
That's not an excuse, that's an explanation for what happened. For whatever reason their IP change is done through tickets. The op kept making new tickets/replies until they got merged and he's probably sent into low priority. Noone's making excuses for virmach. The fact is the op wasn't in ticket queue for 3 entire weeks because of his multiple tickets.
You would argue they should have used an ordering system instead of using tickets. But @JabJab is right. What if the customer requires the IP change during a specific time range so he can make updates manually? What if there are other requirements? If you consider these things, then doing it via ticket kind of makes sense.
For something serious, I would have failover anyway and would expect support response time to be within 1 day. For something I don't really care about, I might have failover anyway and I really don't care how long support takes. So slow support at virmach is not a problem to me. If it were such a big problem to you, you simply have to take your business elsewhere.
tl;dr: Virmach has slow support, most people know this. But op got even slower support thanks to his multiple tickets.
Wait for the Black Friday mega thread deal, it will be significantly cheaper 😆
No support though, you on your own.
Did I said that he made a mistake? Did you even tried to read that message? Read the full sentence, please. It's not that hard. Read what I am quoting, read what I am saying.
Why, I did it to myself! Not having the blissful relief of unleashing my pent-up fury on unwilling participants of my own strong little game is small price to pay in order to keep one's self in the diligent and beloved moderation team's good books.
I don't disagree with you that problems should be solved, and things are laying around too long. But what I say is that when you know a provider is overloaded with calls the worst thing you should do is bombarding that provider with more calls. Everyone with a little bit of common sense should understand that it won't help.
If I look at the posting history of this user, he's only using words like "scam" "fraudster" and such. Yes, you may be unhappy with a company, and you may feel that you are not treated well, but calling companies who are around for a number of years "scam" and "fraudster" is a big thing in my opinion.
But hey, opinions may be different - I just wanted to give mine.
Sheesh. I got asked to join the team but politely declined. I don't like the new Nekki as much as the old one.
Yes, I agree. I'm also having an AMS server. But I'm curious: when is your next due date for payment? Mine, with an annual payment, is on the 21st of May 2023. So basically, I'm still getting the service in AMS for free at this moment. For me an excellent way to experiment a bit, before putting stuff into a production mode.
So I can complain about it, but I'm counting my blessings and seeing that @Virmach isn't unreasonable at all about these kind of things.
Thread TL;DR: OP paid for a service that was available to him to order without requiring the company approval (many places you have to request IP stuff and can't order directly).
OP has a reasonable expectation of delivery but gets impatient and does what is all too common and a meme in the industry. (Starts making extra requests and comes to LET where half the traffic is mainland China now or seems).
Everyone applauds a company for taking a week or more to do a simple task as if such support should be normalized.
Nekki got neutered.