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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More
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Comments
@VirMach I appreciate your efforts to resolve the issue on node 40 and look forward to the issue being resolved.
@bluecat you are making me lose my chumbie with all this spamming you are doing. Please stop so I can get erect again. Thank you
1397375 help for me install debian11 At present, the machine can't be started and resent vps control panel password to [email protected] thank u very much
@yiqingdi maybe you and @bluecat can play hide the sausage with one another for fun. Just don’t poke each other’s eyes out. Really @AlwaysSkint wasnt spamming. Just letting certain people know their behavior is causing aids.
The newly purchased 2-year 30-dollar server is an exclusive event. You need to reply to the order number in the forum to activate it manually. Do you know? Are you still thinking about why you didn't activate it? Wait, the official said that those who don't have a ticket number will be activated gradually.
@VirMach A test ticket has been opened #769283 .Please check
The network status of node 40 is getting better, but it's still abnormal. Here is my ping result ping to gateway on my vps on node 40
--- 45.66.128.1 ping statistics ---
632 packets transmitted, 573 received, 9.33544% packet loss, time 1226ms
rtt min/avg/max/mdev = 0.811/71.807/500.667/85.204 ms
A month has passed since he promised two weeks at most
We still haven't been able to get an exact activation time, even basic sorry
Here's the thing that people don't understand the order of activation is not performed according to invoice number
Specifically, it is executed according to the priority of the set meal and the serial number with in the set meal
Ironically,customers who buy higher the set meal and wait patiently may be the last to be served
Cite your sources. I don't belive most of that.
Is it possible for Virmach to open the Tokyo server before the end of May?
You should take the time to read through the thread. A lot has happened since that statement. Activations are progressing at a reasonable pace.
seems still offline
I agree that the pre-order take Virmach longer than he promised, but is not like he is keeping us in the dark and keeping himself quiet.
Personally I would not mind waiting few weeks more and having a perfectly working service, but I know some people resell these and are rather impatient.
Did you realize whatever translate you used actually translated "套餐" to "set meal" - which should be used in restaurants and it's odd even in restaurant industry? It's "plan".
For this I would say you are definitely spreading rumor and false information, because if Virmach activate services based on plan memory (highest to lowest or vice versa) there won't be a mix of plans activated for the past few days. However that's not true if you look at some prior comments or even Hostloc.
Please, just read and think logically.
I wish I could install OL in my 1.5gb set meal. Virmach plz
Hello, please check the service list below. I did not buy a pre-sale product. If you cannot activate it manually, please refund it to the Alipay account I paid for.
Ticket#495525 Ticket#148524
@VirMach Thanks.
While it's fun to watch a group of people arguing here, it's as exciting as watching a TV series, but I'm more curious to know when the Tokyo Storage Module will be on, has anyone turned on the Tokyo cloud Storage Module VPS so far?
@VirMach
The pre-order actually is beta version.
It's interesting that as customers we have been asked to be patient, understanding and tolerant, it seems that any dissatisfaction is the customer's fault
What I don't understand is, shouldn't you be apologetic when your work mistakes cause trouble to others?
Is this a cultural difference?
@ucpaopao Did you fall asleep with a dildo in your ass? In my culture it is usually a thumb up the butt!
Probably not the customer's fault, but you should, at this point, realize that screaming, threatening to kill Virmach owners or employees, creating additional tickets or comments don't work well with Virmach right?
If it's instant provision (aka guaranteed to work), then delays and serious troubles like JP nodes are not so acceptable. If it's pre-order like this, then yeah I would think having some delays (and also have the due date adjusted) would be reasonable because it essentially isn't stable enough.
a) He has been very apologetic as well as very forthcoming about what's happened, what's gone well and what hasn't, and appraised everyone of how that's affected the timelines.
b) It's often seen as the customers fault because they ordered a pre-order with a bunch of caveats, estimates, and unknowns then complained when it didn't go according to plan. They don't read the thread to know what's going on. They just keep yelling about how it's not working yet.
Always using various reasons to delay the time
Shit happens. Don't you or your co-workers sometimes make mistakes? Did you ever have something unforeseen go wrong that wasn't anyone's fault in particular? Virmach acknowledged there are technical problems. He is fixing them. He is adjusting invoice dates and offering refunds or free migrations in some cases. What else do you want? I don't understand the lack of patience, empathy, and courteousness. Blaming people and being disagreeable solves nothing.
You're on the wrong thread/community.
The metrics should be changing. Networking becomes unstable now again.
The machine with Bill No. 1399938 hopes to be opened as soon as possible
There are many people who don't know there is such an event, so they, like me, did not record the order number, but purchased directly from your company's official website.
I also left such a comment on the relevant forum where the event was held, but it seems that you were a little busy and didn't see my comment.
What he means is, that offer/event is not posted on LowEndTalk. You'll have to follow the rule on Special offer page and post the required format on the right community.
Important Ticket Update
We're falling behind on tickets, and it's ballooning even further. Hundreds of requests for personal updates are still being created. The titles are not all that great. There's also many tickets regarding announcements made, such as when SolusVM was down and it was posted as a network issue, when TYOC040 had emergency emails sent out, and tons of misusage of the "report outage" button. Skimming through, the majority of the rest seem to be regarding things like "No CDRom" where people check on SolusVM and see no ISO but do not check service page, or "Missing OS" when they did not even initially install one. Lots of vague titles "Japan" which are mostly asking for updates as previously mentioned but some include various other questions and issues discussed inside so it's difficult to sort. We also have a lot of titles that sound like people were facing billing issues, such as "I paid, but were is my VPS?" which could usually be used to describe a payment issue but then it could just be about the fact that the pre-order is pending. Even more tickets about the Cloudflare timeouts, ratelimits, a lot of tickets about specific kernel panic-related errors where a compatible OS just needs to be installed, and tons of "connection issue" tickets to describe every varying level of high ping, packet loss, server just not configured properly, or even when it's just functioning fine, and with most missing any actual troubleshooting data requested before the ticket is created. Then there's all the custom requests, like specific templates, CPU passthrough, location change requests, package change requests, billing cycle changes, refund requests for store credit, tickets referencing other tickets, duplicates of the same tickets, requesting to buy the expired sale, the usual threats, re-install requests where they want us to do it for them, manual IP change tickets, recreating Tokyo on other nodes, and general complaints. The biggest problem of all seems to be that once the issue is no longer an issue, the majority of people do not close their tickets, so while we focused on mass resolution of issues, it did not bring down the ticket numbers even though it was resolved.
We cannot realistically answer this volume of tickets, especially with the current state of the website with Cloudflare and lag, and it's more difficult finding the valid tickets inside the quantity of incorrectly created ones, which will only delay us getting to the valid tickets if we continue this way.
Therefore, all tickets created by people who have special offers or tickets created by people with multiple accounts will be closed.
I'm skimming through all these tickets before closing them, based on the title only, which is how we usually request people create their tickets (with a descriptive title.) If anyone [A] used a concise title to describe their issue and [B] the issue seems valid and not related to anything we are already fixing on a mass scale or something we specifically requested tickets not to be created for, etc, then I'll open the ticket and provide an answer to those, even after they are closed. It's possible I will miss some.
For the next 7 days, if you are facing an urgent issue ONLY or want to make a VALID request at this time I recommend creating the ticket, with a very good title, in the priority department. You will not be billed as long as it's one of the valid or urgent issues listed below.
Valid tickets & urgent issues include:
Does NOT include:
Of course nothing is stopping you from making a ticket, but we will strictly enforce the priority fee for all the above, as in, this is not an invitation to make a priority ticket for the same ticket that was closed. You should only create a priority ticket to ensure that your VALID request is answered at all.
I'm going to begin closing tickets after answering any questions about the above here, and I'd like to hear your feedback, if you disagree with anything, so we can clarify it before I begin closing these tickets. Let me know if you think I'm forgetting anything extremely important.
Short version: most tickets created by people with a special offer on their account will be closed, unless it has a good title. If it's urgent, recreate it in the priority ticket department and it will be answered much sooner, and we will not bill you as long as you use common sense (our version of common sense as described above.)