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@jar I have had a question that I wanted to ask but Slack turned me off so much I ended up not pursuing the path anymore. At the time, I thought that was genius and the intention.. haha
That being said: any thoughts of using open sourced slack alternatives?
I've not personally found any of them to be reliable in past tests. They may be reliable at certain times and on certain platforms, but not consistently flawless on both mobile platforms and desktop at the same time, for example. It's really important to me that I'm not having to troubleshoot this software, as it facilitates the communication with customers. RocketChat and MatterMost both gave me sub-par experiences.
I'm always open to ideas but consider that I'm already accused enough of moving things around too much, and nothing pleases everyone. Sure enough if I moved the platform and pleased 2-5 people on LET, I'd upset 15 people elsewhere. So I do listen to the feedback, but I have to consider the amount of feedback on a particular thing as well. With the amount of customers I have at this stage, consistency may in fact be the best decision I can make.
It's a tough life, but as long as I'm hearing more positive than negative it's definitely reassuring
Not exactly slack alternative, but you could try community.mxroute.com
The comments section of my local newspapers requires a Facebook account. Nope, screw that noise. That being said, I have a Slack account already and would have no problem if I was required to sign up, but that's mostly bias against Facebook.
@subhojitdutta lol, now learn the lesson: if you have done something wrong (intentionally), never brag about it public. That just shows how d*ck you are.
and Waste of 3 pages of LET!
I think that most people would be happy with a normal ticket system like everyone else has. It's good to know there is a community forum too, and maybe that can decrease the ticket load to some extent.
Drama, even if it is subpar, is drama. It's not waste. I miss drama de qualitat.
Added later:
So much drama from a 3 week old company! (Incorporated August 20, 2019). And they are also in the SEO business. Did LET just give them loads of free SEO juice?
Coming to some finer points of the discussion..
freelancers...hmmm
Sound like he was managing the list for an escort service, no offence to the practitioners of the craft or freelancers overall. On a related note:
I know of very few tailors in India who know what email is, let alone mailing list. Sms/text message- Yes. WhatsApp, Hell yes. email - no.
And we use very bad OCR technology or our typists are dumb heads who don't know the difference between hotmail.com and hotnail.com
HOTNAIL ...hmm... makes sense nice codename for a 'client'
@jar Pls Bring back the ticket system.
I promised I wouldn’t raise prices on anyone, and that would require a 3x increase across the board for everyone, that everyone stay on board and pay it, and that growth continue at its current rate. It’s economically impossible for my business right now I’m sorry.
Is there something you need? You know how to get ahold of me. It’s a lot easier to reach me when I’m not flooded by people asking questions that are answered on the front page
I agree with Jar. A lot of the questions comming on slack is regarding misconfiguration of DNS records or not being familiar with DA/cPanel UI, which most can be done via community support without jarland or louis. I'd rather like it if Jarland would use his time to manage the IP reputation, server stability, etc. while community members like me help out new users with initial setup, etc.
If someone needs good and direct supoort from the employees, IMO you should be looking at a more enterprise solution (GSuite, Microsoft, etc.). Although it would be nice if there would be a ticket system for billing, which obviously the community cannot help with.
At the end, it's just about the cost. For me, I wouldn't mind no support at all as long as the thing works as intended, for the price I pay for. Support costs money, and it most likely isn't included on the price you pay.
As @jar has said more than once before (also above), MXRoute was originally aimed at sysadmins or at least at people who were mildly technically competent so that they could following the basic instructions on how to set up their email addresses and the like.
As I understand it, at some point the masses arrived in search of a low-cost email service, and they started having basic problems on setting up their email addresses and the like, which led to an explosion of tickets, which became unmanageable for a low-cost service.
I like the community forum idea, I'm also less found of Slack (as a matter of principle), but I've also never used Slack. (Frankly, though, I don't make a difference between Slack and Discord as far as corporate interests are concerned.)
Willing to sacrifice @deank and pay for the price raise with his blood & flesh, if thats ok with you.
Say, wouldn’t OP end up charging back or disputing that $600+ fine anyway? Especially when PayPal has their “refund button”....
iirc Jarland did refund the guy.
An idea (not sure it's a good one, you'd have to judge that):
Making sort of a structure on community.mxroute.com - with types of problems/questions.
Like:
DKIM & SPF
Account setup
Login problems
etc..
Not sure how much admin. time moving new posts to the proper "branches" would take, especially in the long run (if there are many questions in the future).
Perhaps even merging/editing threads where same question is posted several times, just differently phrased.
Though I must say it works fine as it is.