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Hostdoc customer service
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He has the right to reject me, but I also have the right to say what happened to me.
Others also have the right to make fun of you for acting like this.
You can make fun of me. I don't care. I'm sure someone will see this objectively.
Uhm, it's perfectly normal to not get a chat response right away. My experience with @HostDoc is that within 1 - 3 minutes one gets a response and from then on things "flow" well.
If you look a bit closer you'll find that I always try to be fair and objective. But objectivity doesn't mean that I don't call an idiot an idiot. And you behaved - and still behave - like one.
So, what is the real result so far? Many laugh about you and you have quickly gained a quite negative image. Had you followed my advice and apologized chances are that @HostDoc (who seem to be very patient and understanding) would have provided you another chance and quite many here would have some respect for you. We are all humans and humans sometimes behave like idiots - but the smarter ones recognize that and apologize. You however behaved like a spoilt and stubborn brat.
They are both at fault but hostdoc shall apology the frist because he overreacted and shall put egoism away even if a client is wrong . Drama is not good to any business.
I don't think it's a good idea to give your important data to a provider that threatens to delete your account.
You have a good point. Doc needs to chill a little bit with those chat responses, but I gotta cut him some slack because an impatient client floods the shit out of him (I don't buy the network failure thing... at least wait for at least a minute to get the message sent if you know you have bad internet?). But drama is good in LET: I enjoy seeing these kind of stuffs.
I can understand that you see it that way, I respect that. But why didn't you simply walk away rather than trying to create a sh_t storm here?
Again, do yourself a favour and let it go. You can't win, you can only lose even more.
It's not a good idea to give important data to any provider.
The times I'm seeing in this wall of text are actually better then I've seen from several different high end providers. (Whom I'm paying a lot more to for supposedly giving better support and service.)
I am not impatient. I have explained many times, including hostdoc, that it was repeatedly sent due to network error.
As per my post: you're spamming on MULTIPLE PLATFORMS. STOP BEING AN IMPATIENT FUCK AND ACCEPT THAT YOU'RE NOT GETTING SERVICE HERE.
I don't know where you got my spam message. I didn't do it.
I am just here to describe the process of my purchase of VPS.
Ah my bad for rebutting that network failure thing, but are the following below not caused by impatience?
1.Live chat automatically pops up when you open their website.
2.After I submitted a ticket, there was no reply for a long time.(At least two hours)
3.I opened this thread after he threatened to delete my account.
I can understand perfectly well that someone feels uncomfortable to send around private data.
But one also needs to understand that at least most providers asking for such information don't do that for the fun of it but to protect themselves and their customers.
If one doesn't like that - which, again, I can understand - one walks away and looks for another provider and that's it, case closed.
Trying to create a sh_t storm against a known to be good provider based on e.g. not getting a support chat answer within seconds is, pardon me, just ridiculous.
So two hours is a long time for manual verification of an account. God I can just see the walls of text if you had to wait for the manual setup.
The end of LiveChat is nigh.
The end of LiveChat is nigh.
Yeah it does and you can close it.
Impatient much? I have waited a lot longer for a reply for services that cost a lot more.
LET is not a support line, nor is it a place to whine because a provider does not want you on his network. Other providers will now see this and most likely if you get caught again for fraud they will now not want you on their network either.
My objective opinion stop replying and let it die.
Looking at your comment objectively, I probably did overreact. For that, I have no shame in apologising to @lovehc
Now, have you ever been on the other end of a live chat?
It rings like a 1990's house phone and literally disturbs the neighbourhood. Compound that with a flood of pings every time a new "what documents" message is sent despite the fact it shows when an agent is responding, it becomes easy to overreact.
It is no excuse, but from experience, clients who behave like this while awaiting for their services to be provisioned are usually the same ones who cancel a non refundable plan a month later and plaster bad reviews everywhere because they utilised a non refundable plan but were not offered a refund.
https://www.lowendtalk.com/discussion/comment/3004205#Comment_3004205
https://www.lowendtalk.com/discussion/comment/3004447#Comment_3004447
https://www.lowendtalk.com/discussion/comment/3004482#Comment_3004482 <--Exactly a month on this one
https://www.lowendtalk.com/discussion/comment/3006528#Comment_3006528
I don't think this particular
threatened to delete my accountis actually a threat, but more of an offer for you to clean your record and walk away:[16:54] HostDoc : Your account will not be processed and will be left in a fraud state. We can delete it if you request but that is the only request you can make herein.Although it's unlikely you get to have clean record anyway when you post this...
I really appreciate that this is a forum/community where provider owners are actively involved in discussions with clients.
How did it take until 2019 for me to find this place ?
what for question is this out of the blue ?
I am using more than 30 VPS. If I am not satisfied with them, I will not renew them. I have not applied for a refund.
But you don't seem to ask the reason or listen to the explanation.
GreenCloudvps had a few problems when they first started buying, but they fixed them quickly, so I bought three more VPS. They were great.
If there's a problem, they fix it quickly, so I bought four.
In your case, it was actually 2018.
I've been using hosteons for a long time...
AlphaNinevps wasn't satisfied with their VPS, but I didn't claim a refund, just no renewals.
Let's remember how OP started this and what it's all about.
Also OP is complaining about @HostDoc (allegedly) reacting very slowly when contacted by chat.
But the protocol shows: (emphasis mine)
which is exactly what I said: HostDoc chat support usually responds within a few minutes.
Then OP floods the chat which makes HostDoc refuse the customer, but somehow (after what seems to be another flooding by OP) HostDoc shows good will and offers to verify OPs data ... while discussing that HostDoc discovers that OP has opened a negative thread against HostDoc here at LET and so he finally refuses to accept OP as a customer.
Observations:
I don't know why HostDoc is so patient and friendly but we've all seen how OP "rewarded" his kindness: by smearing him here and doing so using lies, bending and falsifying facts and stubborn insistence.
I fail to see what's left to discuss here. OP behaved like an a__hole and continues to do so.
OP is the problem. I would have kicked him out asap too.
I admit, i have cancelled Services of such "Support abusive" clients before. Its very unacceptable indeed.
-Max
One just never goes against @HostDoc and wins a fight on LET.
They have always been nice, and if any issues arise - they are on it to fix the issues.
If I were to get such messages - you'd be kicked out faster than a kid that brushed against a skunk. Just saying. Be nice, be kind, and you will get the same in return. If you are being a dick - you get treated as such.
5 short repeated lines was pretty pathetic to whine about flooding. I don't think I've ever in my life had flooding considered as low as 5. Can anyone give an example of a flood involving as little as 5 of something?
And from the timestamps, it looks like thread was opened after you dropped the chat and before he reopened it. So he was fired as a customer at that moment and rightfully mad.
That being said, you have the right to not accept customers. Just hard to fire someone politely.
In the end, it's really language barriers that cause 90% of drama.