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Comments
FTFY. Providers here on LET are leaving cpanel in droves.
If the replacement panel lets them use a file browser, editor and email program that looks the same most users will be fine.
Price increase is the concern ? .. Logic = How about Oakley buying DA once it gets more traction/market share? Directly or indirectly, deep pockets. Anti-Monopoly laws ? yeah right, google, FB, MS .. etc.
As @Lee put it, prepare for when, it's coming .
Yeah I don't know if I'm "most users" but I had no idea how much stuff was in cpanel til I started looking into it due to the price increase. I've used cpanel and the much more primitive VestaCP and really haven't cared about the difference. But, I'm also realizing I underestimated the flexibility and convenience of cheap shared hosting. I've only used it in the simplest ways, for low traffic static files. The amount of stuff you can click-to-run in a $3/y or $5/y shared plan is amazing.
Softaculous is responsible for a lot of that though. That seems like another target for reimplementation.
But you may get tons of tickets asking how to do this, or how to do that... let alone complaints on having a different UI
I think many customers don't care, and the name recognition isn't strong. And most don't check out LET, hostballs, etc. All they need are how to guides with lots of screenshots.
To be honest, once you have uploaded your site, setup your email, you have no reason to use a panel anymore. Unless you need to restore or add another email or change some PHP options.,,,