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Netcup BF Deals - Page 3
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Netcup BF Deals

13

Comments

  • angstrom said: The end-result is that I'm still looking for a nice KVM, but happily, there are a number of other interesting possibilities right now, and it's a good idea to diversify anyway (not to mention to try to support other providers as well).

    go with the 4GB SAS from @UltraVPS then, it comes very close with the price and offers even more space ;-)

    Thanked by 2angstrom UltraVPS
  • @Falzo said:

    angstrom said: The end-result is that I'm still looking for a nice KVM, but happily, there are a number of other interesting possibilities right now, and it's a good idea to diversify anyway (not to mention to try to support other providers as well).

    go with the 4GB SAS from @UltraVPS then, it comes very close with the price and offers even more space ;-)

    That's definitely one of the options that I'm considering ... :smile:

    Thanked by 2UltraVPS Falzo
  • mfsmfs Banned, Member

    Eh, I couldn't check at midnight this round. I hoped in a restock of the VPS 200; I'm happy with RS anyway (I actually needed those specs)

    Chances are that there will be a restock, then there's their December thing as well..

  • @mfs said:
    Chances are that there will be a restock, then there's their December thing as well..

    Exactly - most interesting offers will re-appear in advent calendar.
    And usually offers in the calendar will be available on 24.12. once more.

    So just keep checking.

  • angstromangstrom Moderator
    edited November 2018

    There was a restock of the VPS 200 G8 at 18:00 yesterday, but I didn't see this until later in the evening, and then it was too late.

    The Root-Server 500 SSD G8 1 Euro Rabatt (€4,99/m) was available until midnight, but the 30 GB SSD wasn't so enticing for the price, so I decided against it.

    I plan to decide on a (non-netcup) KVM today.

  • @angstrom you could also get Liteserver.nl lightning fast KVM deals, very solid performance, 70% off recurring.

    Thanked by 2angstrom LiteServer
  • @aka455 said:
    @angstrom you could also get Liteserver.nl lightning fast KVM deals, very solid performance, 70% off recurring.

    Definitely under consideration. :smile:

    Thanked by 1LiteServer
  • @angstrom said:

    @aka455 said:
    @angstrom you could also get Liteserver.nl lightning fast KVM deals, very solid performance, 70% off recurring.

    Definitely under consideration. :smile:

    I've gotten 3€ recurring Lightserver NVMe KVM and Netcup VPS 500 too.

    Both solid providers.

    Thanked by 2LiteServer angstrom
  • mfsmfs Banned, Member
    edited November 2018

    angstrom said: There was a restock of the VPS 200 G8 at 18:00 yesterday, but I didn't see this until later in the evening, and then it was too late.

    Missed that as well. I'm torn between waiting for the adventskalender to get one there (or in foreseeable restocks waiting for CM maybe), grabbing the UltraVPS SAS-Special-1 or getting the LiteServer KVM-NVME-1024.

    LiteServer's KVM-NVME-1024 has only 1GB RAM (and I have bigger requirements) but it has NVMe and they've been proven rock-solid to me in the last couple of years, zero issues at all: after BF discounts the KVM-NVME-1024 would come in for "€32,76 Annually" (w/o VAT).

    UltraVPS is Falzo-approved and that's enough to make them interesting; bw limit is way smaller than netcup's and they count ingress too; w/ BF discount should come in for ~€33,60 (annually, w/o VAT).

    Netcup's VPS 200 (for ~18€/year w/o VAT) offers half the vCPU, half the RAM and 1/5 storage if compared to UltraVPS, but way more bw (40TB)
    LiteServer's KVM-NVME-1024 has 4 times the vCores of the VPS200, slightly bigger storage, 1/10 of the bw

    Both LiteServer and UltraVPS offer a Netherlands location, and diversification is good

    Tough decisions... chances are I'll get them all and idle

  • Nothing super interesting with NL. Inception had some limited stock 4GB VMs. Thought we'd see a little more competitive stuff in EU in general. None are bad offers anyways.

    Thanked by 1mfs
  • VPS 500:

    ----------------------------------------------------------------------
    CPU model            : QEMU Virtual CPU version 2.5+
    Number of cores      : 2
    CPU frequency        : 2399.996 MHz
    Total amount of ram  : 3955 MB
    Total amount of swap : 3814 MB
    System uptime        : 0days, 0:9:2
    Load average         : 0,06, 0,06, 0,01
    OS                   : Debian GNU/Linux 9
    Arch                 : x86_64 (64 Bit)
    Kernel               : 4.9.0-8-amd64
    ----------------------------------------------------------------------
    Node Name           IPv4 address        Download Speed
    CacheFly            205.234.175.175     78,0MB/s
    Vultr, Tokyo, JP        108.61.201.151      8,67MB/s
    Linode, Tokyo, JP       106.187.96.148      4,97MB/s
    DO, Bangalore, IN       139.59.80.215       9,73MB/s
    Softlayer, Chennai, IN      169.38.65.84        4,47MB/s
    Vultr, Singapore, SG        45.32.100.168       11,7MB/s
    DO, Singapore, SG       159.89.192.182      4,11MB/s
    Linode, Singapore, SG       139.162.23.4        4,33MB/s
    Softlayer, Singapore, SG    119.81.28.170       8,14MB/s
    Leaseweb, Singapore, SG     103.254.153.18      9,58MB/s
    Softlayer, HongKong, CN     119.81.130.170      6,41MB/s
    Leaseweb, HongKong, CN      43.249.36.49        6,32MB/s
    Vultr, Sydney, AUS      108.61.212.117      6,80MB/s
    Softlayer, Sydney, AUS      168.1.1.212     2,96MB/s
    Softlayer, Melbourne, AUS   168.1.65.244        4,66MB/s
    Tele2, Gothenberg, SE       90.130.74.151       24,2MB/s
    Tele2, Kista, SE        90.130.74.149       27,9MB/s
    Softlayer, Milan, IT        159.122.128.84      53,9MB/s
    Prometeus, Milan, IT        37.247.53.10        31,8MB/s
    Tele2, Riga, LV     90.130.74.113       20,6MB/s
    Tele2, Vilnius, LT      90.130.74.117       26,8MB/s
    Server.LU, Luxembourg, LU   94.242.192.2        33,1MB/s
    Tele2, Frankfurt, DE        90.130.74.155       58,4MB/s
    Vultr, Frankfurt, DE        108.61.210.117      93,1MB/s
    Linode, Frankfurt, DE       139.162.130.8       90,1MB/s
    Softlayer, Frankfurt, DE    159.122.69.4        86,3MB/s
    Leaseweb, Frankfurt, DE     37.58.58.140        53,5MB/s
    DO, Frankfurt, DE       46.101.218.147      53,9MB/s
    Vultr, Paris, FR        108.61.209.127      66,7MB/s
    OVH, Gravelines, FR     5.196.90.200        16,9MB/s
    OVH, Strasbourg, FR     5.135.128.81        30,2MB/s
    OVH, Roubaix, FR        188.165.12.106      38,2MB/s
    Online.Net, Paris, FR       62.210.18.40        51,3MB/s
    Tele2, Amsterdam, NL        90.130.74.153       32,4MB/s
    Vultr, Amsterdam, NL        108.61.198.102      72,9MB/s
    DO 2, Amsterdam, NL     188.226.175.227     69,0MB/s
    DO 3, Amsterdam, NL     178.62.216.76       33,5MB/s
    Leaseweb, Amsterdam, NL     5.79.108.33     72,1MB/s
    i3d, Amsterdam, NL      213.163.76.200      53,0MB/s
    Vultr, London, UK       108.61.196.101      72,7MB/s
    DO, London, UK      46.101.44.214       34,5MB/s
    Linode, London, UK      176.58.107.39       36,6MB/s
    Softlayer, London, UK       5.10.97.132     42,0MB/s
    Softlayer, Mexico, MX       169.57.4.116        4,85MB/s
    Softlayer, Brazil, BR       169.57.128.148      4,19MB/s
    DO 1, NYC, USA      165.227.194.167     5,43MB/s
    DO 2, NYC, USA      192.241.184.88      7,19MB/s
    DO 3, NYC, USA      174.138.51.137      10,3MB/s
    Vultr, New Jersey, USA      108.61.149.182      25,1MB/s
    Linode, Newark, USA     50.116.57.237       9,48MB/s
    Vultr, Illinois, USA        107.191.51.12       18,7MB/s
    Vultr, Atlanta, USA     108.61.193.166      22,5MB/s
    Linode, Atlanta, USA        50.116.39.117       10,2MB/s
    Vultr, Miami, USA       104.156.244.232     17,2MB/s
    Vultr, Washington, USA      108.61.194.105      15,6MB/s
    Softlayer, Seattle, USA     67.228.112.250      9,75MB/s
    Leaseweb, Washington, USA   207.244.94.80       10,9MB/s
    Vultr, Dallas, USA      108.61.224.175      18,5MB/s
    Linode, Dallas, USA     50.116.25.154       6,80MB/s
    Softlayer, Dallas, USA      173.192.68.18       11,5MB/s
    Leaseweb, Dallas, USA       209.58.153.1        7,79MB/s
    Vultr, Los Angeles, USA     108.61.219.200      15,6MB/s
    DO, San Francisco, USA      165.227.29.84       5,20MB/s
    DO, San Francisco, USA      107.170.223.15      14,4MB/s
    Linode, Fremont, USA        50.116.14.9     5,51MB/s
    Leaseweb, San Francisco, USA    209.58.135.187      7,76MB/s
    DO, Toronto, CA     159.203.57.38       7,81MB/s
    OVH, Beauharnois, CA        192.99.19.165       3,17MB/s
    EastLink, Canada, CA        24.222.0.194        3,16MB/s
    Softlayer, Montreal, CA     169.54.124.180      8,99MB/s
    ----------------------------------------------------------------------
    I/O speed(1st run) : 461 MB/s
    I/O speed(2nd run) : 504 MB/s
    I/O speed(3rd run) : 490 MB/s
    Average I/O speed  : 485 MB/s
    

    fio 4k 50/50 randrw:

    [57788KB/57864KB/0KB /s] [14.5K/14.5K/0 iops]

    fio 64k 50/50 randrw:

    [490.9MB/488.8MB/0KB /s] [7853/7819/0 iops]

    geekbench: https://browser.geekbench.com/v4/cpu/10977170

    IO is impressive for now, but it's freshly deployed so I expect that to drop remarkably. my old BF'17 is faaaar away from those numbers (but it's SAS anyway) ;-)

    for the VPS 200 I did not do the network again, probably not much of a difference, but

    fio 4k 50/50 randrw:

    [6670KB/6382KB/0KB /s] [1667/1595/0 iops]

    fio 64k 50/50 randrw:

    [39399KB/37221KB/0KB /s] [615/581/0 iops]

    that's quite less impressive ;-)

    geekbench: https://browser.geekbench.com/v4/cpu/10977251

    Thanked by 3mfs angstrom beagle
  • @Falzo said:

    Who have the better peering/connectivity within western EU, Hetzner or NetCup? I imagine Hetzner is the bigger brand of the two so has more peering arrangements etc?

  • mfsmfs Banned, Member

    I assume you gave a look here and here already, anyway their performance (latency-wise) seems to me comparable if not identical in all western Europe (I've checked mostly with IT/NL/DE/FR locations). Also Anexia/netcup should have private peering with Hetzner, so...

    Thanked by 1Xei
  • @Xei

    here is the same bench down from a hetzner dedi - but be aware that this is their falkenstein location not nuremberg as with netcup:

    Node Name          IPv4 address        Download Speed
    CacheFly            205.234.175.175     77.7MB/s
    Vultr, Tokyo, JP        108.61.201.151      8.42MB/s
    Linode, Tokyo, JP       106.187.96.148      6.26MB/s
    DO, Bangalore, IN       139.59.80.215       12.7MB/s
    Softlayer, Chennai, IN      169.38.65.84        5.43MB/s
    Vultr, Singapore, SG        45.32.100.168       13.1MB/s
    DO, Singapore, SG       159.89.192.182      11.2MB/s
    Linode, Singapore, SG       139.162.23.4        2.71MB/s
    Softlayer, Singapore, SG    119.81.28.170       5.05MB/s
    Leaseweb, Singapore, SG     103.254.153.18      7.84MB/s
    Softlayer, HongKong, CN     119.81.130.170      3.91MB/s
    Leaseweb, HongKong, CN      43.249.36.49        9.88MB/s
    Vultr, Sydney, AUS      108.61.212.117      6.77MB/s
    Softlayer, Sydney, AUS      168.1.1.212     2.90MB/s
    Softlayer, Melbourne, AUS   168.1.65.244        2.84MB/s
    Tele2, Gothenberg, SE       90.130.74.151       17.7MB/s
    Tele2, Kista, SE        90.130.74.149       11.3MB/s
    Softlayer, Milan, IT        159.122.128.84      44.3MB/s
    Prometeus, Milan, IT        37.247.53.10        28.0MB/s
    Tele2, Riga, LV     90.130.74.113       11.3MB/s
    Tele2, Vilnius, LT      90.130.74.117       11.4MB/s
    Server.LU, Luxembourg, LU   94.242.192.2        46.9MB/s
    Tele2, Frankfurt, DE        90.130.74.155       46.2MB/s
    Vultr, Frankfurt, DE        108.61.210.117      108MB/s
    Linode, Frankfurt, DE       139.162.130.8       108MB/s
    Softlayer, Frankfurt, DE    159.122.69.4        77.2MB/s
    Leaseweb, Frankfurt, DE     37.58.58.140        108MB/s
    DO, Frankfurt, DE       46.101.218.147      109MB/s
    Vultr, Paris, FR        108.61.209.127      88.6MB/s
    OVH, Gravelines, FR     5.196.90.200        9.26MB/s
    OVH, Strasbourg, FR     5.135.128.81        13.5MB/s
    OVH, Roubaix, FR        188.165.12.106      46.8MB/s
    Online.Net, Paris, FR       62.210.18.40        38.2MB/s
    Tele2, Amsterdam, NL        90.130.74.153       17.6MB/s
    Vultr, Amsterdam, NL        108.61.198.102      95.1MB/s
    DO 2, Amsterdam, NL     188.226.175.227     97.4MB/s
    DO 3, Amsterdam, NL     178.62.216.76       89.8MB/s
    Leaseweb, Amsterdam, NL     5.79.108.33     88.3MB/s
    i3d, Amsterdam, NL      213.163.76.200      50.0MB/s
    Vultr, London, UK       108.61.196.101      92.3MB/s
    DO, London, UK      46.101.44.214       64.8MB/s
    Linode, London, UK      176.58.107.39       62.2MB/s
    Softlayer, London, UK       5.10.97.132     42.6MB/s
    Softlayer, Mexico, MX       169.57.4.116        5.26MB/s
    Softlayer, Brazil, BR       169.57.128.148      4.21MB/s
    DO 1, NYC, USA      165.227.194.167     14.7MB/s
    DO 2, NYC, USA      192.241.184.88      22.8MB/s
    DO 3, NYC, USA      174.138.51.137      14.4MB/s
    Vultr, New Jersey, USA      108.61.149.182      28.6MB/s
    Linode, Newark, USA     50.116.57.237       16.7MB/s
    Vultr, Illinois, USA        107.191.51.12       22.3MB/s
    Vultr, Atlanta, USA     108.61.193.166      22.4MB/s
    Linode, Atlanta, USA        50.116.39.117       10.5MB/s
    Vultr, Miami, USA       104.156.244.232     19.5MB/s
    Vultr, Washington, USA      108.61.194.105      15.9MB/s
    Softlayer, Seattle, USA     67.228.112.250      5.47MB/s
    Leaseweb, Washington, USA   207.244.94.80       15.5MB/s
    Vultr, Dallas, USA      108.61.224.175      17.9MB/s
    Linode, Dallas, USA     50.116.25.154       11.4MB/s
    Softlayer, Dallas, USA      173.192.68.18       6.11MB/s
    Leaseweb, Dallas, USA       209.58.153.1        11.4MB/s
    Vultr, Los Angeles, USA     108.61.219.200      15.1MB/s
    DO, San Francisco, USA      165.227.29.84       7.83MB/s
    DO, San Francisco, USA      107.170.223.15      14.7MB/s
    Linode, Fremont, USA        50.116.14.9     3.66MB/s
    Leaseweb, San Francisco, USA    209.58.135.187      10.2MB/s
    DO, Toronto, CA     159.203.57.38       21.8MB/s
    OVH, Beauharnois, CA        192.99.19.165       1.71MB/s
    EastLink, Canada, CA        24.222.0.194        5.39MB/s
    Softlayer, Montreal, CA     169.54.124.180      8.68MB/s
    

    speeds to NL/UK/DE seem a bit better, but again, that's a dedi directly on a switch, not a virtualized server sharing that NIC with a bunch other vServers...

  • I got a Netcup Root server 2000 16 + 8 GB RAM. I have few questions.

    1. Can I install Desktop Linux on same?, remote desktop?
    2. Can I run docker on same machine?
    3. While 4 CPUS (Virtual cores) are dedicated, can I max use like 80% or 90% of them?
    4. While 24 GB RAM is given, can I use max of RAM space?
  • CPU is shared but RAM is yours I believe

  • @gks short answer: YES to all of it.

    you can use whatever you get out of it 24/7 - only mining and related stuff is forbidden (read their tos!)

  • @Falzo said:
    @gks short answer: YES to all of it.

    you can use whatever you get out of it 24/7 - only mining and related stuff is forbidden (read their tos!)

    Thank you, I am not doing mining, just running some big data algorithms. I found that my Indian location had bad route, ping takes 400 ms, whereas Hetzner taken about 180 ms. I can live with that.

  • angstromangstrom Moderator
    edited November 2018

    @mfs said: Both LiteServer and UltraVPS offer a Netherlands location, and diversification is good

    I decided to get SAS-Special-1 at UltraVPS. A great deal. :smile:

    But I may still get something from LiteServer as well. But I'll wait until tomorrow to decide. :smile:

    Thanked by 2Falzo LiteServer
  • I finally managed to get 2x VPS 200 G8 and I have some interesting information for EU customers:

    • Something is wrong with their VIES checking mechanism. Even if you're a company with a valid VIES VAT ID, you might be charged with VAT
    • Their systems are not up-to-date. You might be charged with the VAT rate that used to apply some years ago in your country (!!)
    • If a mistake is made on the invoices they issue, it can not be corrected! QUOTE: "But Unfortunatly we can't create a new Invoice because of the ways of submitting our accounting to the tax office. "
    • Customer service is not that careful when issuing invoices. If they charge you more for something and they need to issue a credit invoice of X EUR, they might issue a regular invoice for the same amount (so then you'll owe them X+X ! )
    • Their invoices do not contain/indicate the customer's VAT ID which is mandatory for EU transactions
    • Their invoices do not contain the wording Reverse charge for invoices issued to customers withing the EU with valid Vies VAT ID, who are not subject to VAT
    • The English language is indeed an issue for them.

    This is my experience so far :( I hope it gets better in the future...

    Thanked by 1Falzo
  • @Elmo said:
    I finally managed to get 2x VPS 200 G8 and I have some interesting information for EU customers:

    • Something is wrong with their VIES checking mechanism. Even if you're a company with a valid VIES VAT ID, you might be charged with VAT
    • Their systems are not up-to-date. You might be charged with the VAT rate that used to apply some years ago in your country (!!)
    • If a mistake is made on the invoices they issue, it can not be corrected! QUOTE: "But Unfortunatly we can't create a new Invoice because of the ways of submitting our accounting to the tax office. "
    • Customer service is not that careful when issuing invoices. If they charge you more for something and they need to issue a credit invoice of X EUR, they might issue a regular invoice for the same amount (so then you'll owe them X+X ! )
    • Their invoices do not contain/indicate the customer's VAT ID which is mandatory for EU transactions
    • Their invoices do not contain the wording Reverse charge for invoices issued to customers withing the EU with valid Vies VAT ID, who are not subject to VAT
    • The English language is indeed an issue for them.

    This is my experience so far :( I hope it gets better in the future...

    What you describe doesn't sound so great. If I were you, I would consider posting your remarks in their forum ( https://forum.netcup.de/ ), even if you do so in English. They seem like legitimate criticisms.

    Thanked by 2Falzo southy
  • mfsmfs Banned, Member

    @Elmo my first-hand experience with them is different from yours. When I first created an account and connected it to a VIES VAT ID I noticed that VAT did pop up in prospective invoices (before actually ordering a product). I mailed them and they replied

    Thank you for your message.
    Please log in to your customer account to place the invoice without VAT.
    Furthermore, you will find on the invoice the text with your VAT number and
    the note that no VAT has been calculated.
    For further questions we are gladly available.
    Have a nice day.

    Every time I add something to a cart VAT is displayed, every time I checkout I receive an invoice without VAT.
    After the first order or two I asked them to display reverse VAT in invoices rather than "excl. 0% VAT" and they complied to that as well. Even if they send me a lot of stuff in German, every time I drop them a line they reply to me in English just fine.

    Thanked by 1angstrom
  • @mfs said:
    @Elmo my first-hand experience with them is different from yours. When I first created an account and connected it to a VIES VAT ID I noticed that VAT did pop up in prospective invoices (before actually ordering a product). I mailed them and they replied

    Thank you for your message.
    Please log in to your customer account to place the invoice without VAT.
    Furthermore, you will find on the invoice the text with your VAT number and
    the note that no VAT has been calculated.
    For further questions we are gladly available.
    Have a nice day.

    Every time I add something to a cart VAT is displayed, every time I checkout I receive an invoice without VAT.
    After the first order or two I asked them to display reverse VAT in invoices rather than "excl. 0% VAT" and they complied to that as well. Even if they send me a lot of stuff in German, every time I drop them a line they reply to me in English just fine.

    It sounds like at least some of @Elmo's issues may be due to unfamiliarity with how netcup's system works. But if netcup charge the wrong VAT rate for some EU country (as @Elmo seems to say), then that's a pretty serious issue that should be corrected immediately.

  • ElmoElmo Member
    edited December 2018

    @angstrom said:

    @mfs said:
    @Elmo my first-hand experience with them is different from yours. When I first created an account and connected it to a VIES VAT ID I noticed that VAT did pop up in prospective invoices (before actually ordering a product). I mailed them and they replied

    Thank you for your message.
    Please log in to your customer account to place the invoice without VAT.
    Furthermore, you will find on the invoice the text with your VAT number and
    the note that no VAT has been calculated.
    For further questions we are gladly available.
    Have a nice day.

    Every time I add something to a cart VAT is displayed, every time I checkout I receive an invoice without VAT.
    After the first order or two I asked them to display reverse VAT in invoices rather than "excl. 0% VAT" and they complied to that as well. Even if they send me a lot of stuff in German, every time I drop them a line they reply to me in English just fine.

    It sounds like at least some of @Elmo's issues may be due to unfamiliarity with how netcup's system works. But if netcup charge the wrong VAT rate for some EU country (as @Elmo seems to say), then that's a pretty serious issue that should be corrected immediately.

    Yes, it was my first purchase from netcup, so I didn't know all the fine details. Though I'm a customer of 9 other providers, 5 in EU and 4 in US and I expected somewhat similar conditions. Sure enough, I didn't expect this:

    First Invoice

    https://ibb.co/P6CtRV4
    Pay attention to the 23% VAT rate, which actually is 24% in Greece since 2016. Apart from the wrong VAT rate, there should be no VAT charge at all, because I provided a valid VIES VAT ID during the registration process, which was validated and displayed 0% while ordering.

    Second Invoice

    https://ibb.co/ZJ532rF
    I suppose this is the actual invoice, since the previous one stated it was an advance payment for the order. It's not clear to me what happened here with VAT. The first invoice had VAT charge and this one -which says Compensation from previous invoice- does not mention the VAT charge of the previous invoice.

    Third Invoice

    https://ibb.co/XCm8rZW
    This is fun! The guy who issued this invoice, forgot the minus sign before the amount! :lol: It's supposed to be a credit invoice, but... tough luck again :smile: At least now I got the VAT ID displayed on the Invoice, but no "Reverse Charge" wording.

    Fourth Invoice

    https://ibb.co/T80Yj5k
    This is also fun! I got a credit invoice for the wrongly attributed VAT in the first invoice, but no credit for the wrong invoice (#3). Getting interesting huh? Wrong charge of X amount (#1) PLUS wrong charge of another X amount (#3) MINUS credit of X amount (#4). So now we have X+X-X=X :disappointed: Back to where we started from.

    The following invoices were issued after talking with someone from the accounting department of netcup.

    Fifth Invoice

    This comes up as a blank page (invoice number nc-854299), but I guess it is a credit of -10 EUR

    Sixth invoice

    https://ibb.co/xCTJzYZ
    Absolutely no idea what this is about! Charging back the credit I received in the previous invoice ? :astonished:

    Conclusion

    • In all the above cases, the amounts were trivial. But it's a mystery what would happen if someone had to deal with much larger figures.
    • People in our company's accounting department are pulling their hair with this :open_mouth:
    • Netcup reassured me that future invoices will be correct, but will they?
    • Two different people from netcup stated that there can be no cancellation/correction to already issued invoices. Only issuance of new invoices is allowed. But this doesn't sound right. What if the name of the company was wrong, or other details apart from amounts (which can be corrected in future invoices)?
    • To my eyes, if they mess up with such easy tasks, what would happen in more complicated situations?

    Anyway, I took the time to write this post in the belief that it might be useful to others. I had/have no intention to spread accusations or to defame netcup, that's why I tried to stick to the facts.

    Thanked by 2mfs angstrom
  • FalzoFalzo Member
    edited December 2018

    @Elmo said:

    wow, you have been quite unlucky here, that got really weird and messy.

    I agree that the first invoice obiously is to get the payment like buying account credits and the second one should only rebook that after payment.

    did you pay anything at any point already and if so, which amount?

    also agree that the third invoice was supposed to correct the VAT on the first invoice, but he got it wrong. then he issued the fourth to do it again. which essentially would still leave the third open again, as you correctly stated.

    no clue about the fifth and sixth - maybe they wanted to do you a favour for your troubles and put some credit in your account?

    what does the dashboard state about open invoices? are there any?

    there should also be a list with invoices and a status for them ( https://ccp.netcup.net/run/rechnungen.php?jahr=2018 )

    as long as you only paid the net amount and all invoices are listed as 'bezahlt' aka paid, you should be fine ;-)

    for the accounting on your end I'd only use the first, second and fourth invoice then, as it would match what really should have happened...

    I totally agree that's a mess and doesn't scream confidence at all. so far I am lucky that I did not get into that sort of trouble even though I sometimes have affiliate credits in some invoices.

    let's see if they at least manage to overcome your doubts by delivering decent performance and correct billing in the future.

    Thanked by 1angstrom
  • @Elmo's experience suggests that netcup's accounting department is not so well-prepared for international business customers, even for international EU business customers, which is kind of surprising.

    Thanked by 1Falzo
  • mfsmfs Banned, Member
    edited December 2018

    Elmo said: Anyway, I took the time to write this post in the belief that it might be useful to others. I had/have no intention to spread accusations or to defame netcup, that's why I tried to stick to the facts.

    Thank you for the detailed report about your experience with them. I'm used to mail, and check, and ask (briefly, without nagging any sales dept. obviously) all sort of VAT-related details beforehand, maybe this made a little difference.
    As noted, they aren't so well prepared for international customers. No .com, .eu domain more often than not doesn't have a "feature parity" with the .de one, their actual offering isn't that easy to parse too. For example, if you didn't read German nor Falzo's posts about netcup you may have missed that since November there's a free "Cloud vLAN 100 Mbit/s" package; not to mention some "hidden" (or better: poorly publicized) offers they (don't) advertise from time to time. On top of this, there are some VAT horror stories

    Elmo said: At least now I got the VAT ID displayed on the Invoice, but no "Reverse Charge" wording

    they write it "on the top" of the invoice rather than "on the bottom" (after I asked for it)

    You tried to hack me but you can't trick my Mozzarella Fürfox, ah!

    (seriously, this is sadly not the first time I see reports like that against their .net site. Luckily it's often temporary, but it's bad enough)

    EDIT: and as usual, they blog about it in German only

    Thanked by 1Falzo
  • I am non native English speaker, they seems to be understanding English, I do theirs using google translate. Today I returned one BF Root Server with 30 days satisfication guarantee, they credited full money immediately without asking further questions [I had server for nearly 15+ days now) got 3 more RS 4000 more yesterday, this time they excluded VAT (you need to be company if you live outside EU as I understand two months dealing them), there is an note in invoice, it reads "We do not charge VAT due to your business outside the EU. You have to pay the tax of this invoice in your own country."

    Thanked by 1mfs
  • @mfs said: not to mention some "hidden" (or better: poorly publicized) offers they (don't) advertise from time to time.

    I might also add: sometimes, there are annoying inconsistencies. For example, suppose that you want the RS 1000 G8 with SSD:

    Yes, no doubt, just an oversight on their part, but I've noticed this kind of inconsistency more than once before on their site.

  • @Elmo said:

    • Their invoices do not contain/indicate the customer's VAT ID which is mandatory for EU transactions

    I have seen this comment before from clients in various countries, but have never seen any regulation requiring it.

    Could you please point me to any EU regulation that requires the client's VAT number to be included on a non-VAT (reverse charge) invoice? It's my opinion that it's the job of the seller to verify the VAT number of the client, but there's no reason to include it on every invoice.

    • Their invoices do not contain the wording Reverse charge for invoices issued to customers withing the EU with valid Vies VAT ID, who are not subject to VAT

    I agree with you here -- this should be included on the invoice according to regulations I've read.

    Thanks!

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