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Unreasonable Invoice by LeaseWeb
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Unreasonable Invoice by LeaseWeb

So i've been a customer of LeaseWeb for almost 3+ years i have few services on them that only cost 20 USD and ive setted the treshold system to the bandwidth itself so i will not pay for the overusage of bandwidth but the first time in 3 years their system kind of fail on bandwidth limiter and sends me 700 usd i contact them about the issue and they prefer to upgrade the services to the used bandwidth or discount 90% but either of the option i dont have money to pay due to im a bit of financial crisis and the due date is tomorrow and you think will it be okay to just cancel my services and move on and no legal steps would be taken? For really i dont deserve that invoice hike for its not my fault but their system and i dont have the money to pay so. Hoping for reasonable reply. Thanks

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Comments

  • MetallicGlossMetallicGloss Member, Host Rep

    It may be worth to give them a call (rather than email, ticket or such) and explain that to them. If you've been a loyal customer with them that long, I'm sure they'll be more than happy to work with you on it or at least come to a solution with you.

  • No sympathy. When the bill came you sort of ignored it. Now you wait until day before and come here. Borrow 70 from family pay bill go without porn for 4 months pay back family. Act like an adult over your obligation

    Thanked by 1WebProject
  • @MetallicGloss said:
    It may be worth to give them a call (rather than email, ticket or such) and explain that to them. If you've been a loyal customer with them that long, I'm sure they'll be more than happy to work with you on it or at least come to a solution with you.

    I'll try but the invoice due date is tomorrow and i dont even have the money to pay even the discounted 90% for i was really in financial crisis and i think its not really my fault for i give trust on them for 3 years and its the first time happened that bandwidth limiter error that resulted to that big amount.

  • @OmgpleaseRead said:
    No sympathy. When the bill came you sort of ignored it. Now you wait until day before and come here. Borrow 70 from family pay bill go without porn for 4 months pay back family. Act like an adult over your obligation

    I understand but we really dont have the money. And how it become my obligation when the system itselfs generate the error.

  • MetallicGlossMetallicGloss Member, Host Rep

    As @OmgpleaseRead mentioned, with the deadline being tomorrow you're certainly cutting it a bit close to try to get it sorted.

    If you don't have the money to cover the additional invoice but have the money to cover the renewal like normal, the best bet would just be to contact them directly (via the phone) and explain to the support agent the problem you're facing. It is then down to them how they proceed or what steps they do to assist you with it.

    Good luck!

  • deankdeank Member, Troll

    No sympathy here, either.

  • @MetallicGloss said:
    As @OmgpleaseRead mentioned, with the deadline being tomorrow you're certainly cutting it a bit close to try to get it sorted.

    If you don't have the money to cover the additional invoice but have the money to cover the renewal like normal, the best bet would just be to contact them directly (via the phone) and explain to the support agent the problem you're facing. It is then down to them how they proceed or what steps they do to assist you with it.

    Good luck!

    I also have done pay the original renewal which is only 28SGD and when i double look the invoice its 972SGD which is 1000usd deducted from the original renewal

  • sinsin Member

    @hyena56 said:

    @OmgpleaseRead said:
    No sympathy. When the bill came you sort of ignored it. Now you wait until day before and come here. Borrow 70 from family pay bill go without porn for 4 months pay back family. Act like an adult over your obligation

    I understand but we really dont have the money. And how it become my obligation when the system itselfs generate the error.

    Just for future reference...use something like vnstat to monitor your bandwidth (or login every once in awhile to check the bandwidth graphs in Leaseweb's panel and don't rely on just their notification system).

    Thanked by 1MetallicGloss
  • I do have sympathy. Contact them fast, preferably by phone.

    Thanked by 2hyena56 iKeyZ
  • @sin said:

    @hyena56 said:

    @OmgpleaseRead said:
    No sympathy. When the bill came you sort of ignored it. Now you wait until day before and come here. Borrow 70 from family pay bill go without porn for 4 months pay back family. Act like an adult over your obligation

    I understand but we really dont have the money. And how it become my obligation when the system itselfs generate the error.

    Just for future reference...use something like vnstat to monitor your bandwidth (or login every once in awhile to check the bandwidth graphs in Leaseweb's panel and don't rely on just their notification system).

    Yes i know but its working for 3 years since my registration and that error suddenly comes out.

  • MridulMridul Member
    edited October 2018

    @hyena56 said:
    So i've been a customer of LeaseWeb for almost 3+ years i have few services on them that only cost 20 USD and ive setted the treshold system to the bandwidth itself so i will not pay for the overusage of bandwidth but the first time in 3 years their system kind of fail on bandwidth limiter and sends me 700 usd i contact them about the issue and they prefer to upgrade the services to the used bandwidth or discount 90% but either of the option i dont have money to pay due to im a bit of financial crisis and the due date is tomorrow and you think will it be okay to just cancel my services and move on and no legal steps would be taken? For really i dont deserve that invoice hike for its not my fault but their system and i dont have the money to pay so. Hoping for reasonable reply. Thanks

    Extremely sorry to hear this. I has shared a similar event two years earlier -

    https://www.lowendtalk.com/discussion/74186/very-important-leaseweb-s-bandwidth-overage-policy

    Thanked by 2default vimalware
  • @default said:
    I do have sympathy. Contact them fast, preferably by phone.

    But i think they are closed already and the due date is tomorrow.

  • @hyena56 said:
    But i think they are closed already and the due date is tomorrow.

    So give them a call tomorrow..

  • estnocestnoc Member, Patron Provider

    as OP mentioned SGD i assume it is LW singapore branch? if so, im afraid you have to wait for answer at least next 24hours from their billing department.

  • Because he waited until last minute he could have called th or fri

  • deankdeank Member, Troll

    Well, he did come here, LET, which is the ultimate support desk.

    Pretty sure he wanted the host's attention this way.

    Thanked by 1ariq01
  • @Mridul said:
    Extremely sorry to hear this. I has shared a similar event two years earlier -

    https://www.lowendtalk.com/discussion/74186/very-important-leaseweb-s-bandwidth-overage-policy

    That's terrible. :(

  • I think i have to do the call tomorrow and i think i can settle this thanks for all your suggestion thank you

  • AnthonySmithAnthonySmith Member, Patron Provider

    Ask them to explain how it is possible that this happened, if they have a viable explination and you are at fault take their 10% offer and maybe ask them to spread the cost out over the year?

  • @AnthonySmith said:
    Ask them to explain how it is possible that this happened, if they have a viable explination and you are at fault take their 10% offer and maybe ask them to spread the cost out over the year?

    Thanks ill call on their opening hours and i hope i can sort this out thank you

  • randvegetarandvegeta Member, Host Rep

    I had a similar issue with Vultr. I had a machine setup to route some traffic and when I hit my limit, I shut the server down. They did some maintenance on the node and the traffic started to crank up. The bill was only like $100 but they agreed to waive the fee because it wasn't my fault.

  • @randvegeta said:
    I had a similar issue with Vultr. I had a machine setup to route some traffic and when I hit my limit, I shut the server down. They did some maintenance on the node and the traffic started to crank up. The bill was only like $100 but they agreed to waive the fee because it wasn't my fault.

    Imagine how many poor souls these companies have stolen money from...

  • @hyena56 said:
    ...their system kind of fail on bandwidth limiter...

    What you mean with "kind of" ?
    If you had it set like you should and it failed, then its on them, and they should not bill you at all, and if they bill by mistake (auto job), then they should explain what happened, apologize and void the invoice.

    But the "kind of" is intriguing.

    Thanked by 1Adam1
  • 404error said: If you had it set like you should and it failed, then its on them,

    That is exactly I wanted to say. If OP set a bandwidth limit on control panel and system allowed to go beyond that then its system error not OP.

  • Is this Leaseweb or Leaseweb USA?

  • @404error said:

    @hyena56 said:
    ...their system kind of fail on bandwidth limiter...

    What you mean with "kind of" ?
    If you had it set like you should and it failed, then its on them, and they should not bill you at all, and if they bill by mistake (auto job), then they should explain what happened, apologize and void the invoice.

    But the "kind of" is intriguing.

    This is actually what happened. Dont mind of kind of its just some english error haha

  • xaoc said: stolen money

    Stolen?

  • deankdeank Member, Troll

    If it ain't mine, it's all stolen.

  • I think it's time to test my bandwidth limiter with some synthetic traffic.

    Last two leaseweb threads make me nervous (see @mridul comment in this thread)

  • @gol3m said:

    @Mridul said:
    Extremely sorry to hear this. I has shared a similar event two years earlier -

    https://www.lowendtalk.com/discussion/74186/very-important-leaseweb-s-bandwidth-overage-policy

    That's terrible. :(

    I simply do not understand why cant they stop the server, allow the client to revert back and let him fix things.

    A $5 /mo client cannot really afford $2000 Bandwidth, is it so difficult to understand ? I myself got away in 2016 after this event.

    Lease web are good, no doubt about that , but I guess we have much better alternatives in 2018 ( especially for the LowEnd market. )

    Thanked by 2gol3m coreflux
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