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You could open a ticket but they might charge you or ask you to use the 14 day cancellation and re-order. If you want a specific location you can ask for it when placing the order. With the cloud product, you select which location you want with a box on on the deployment page.
I've been happy with Falkenstein and have the impression from auction listings that Nuremburg is mostly older servers (opened earlier?) but don't know.
... I picked Falkenstein because it sounded cooler than nuremberg. XD
My youtube channel has received strikes from feminist activists. Sorry, currently, I can't comment on women in IT, do not want to lose the entire channel after the third strike.
Hm? What do you mean?
Anyway, I have a question regarding credit card payment.
Will I incur a foreign transaction fee if I paid with a US based credit card? ( I live in the US )
I'm currently paying through PayPal and I have to submit payment manually. ( which is inconvenient )
Important edit There was a miscommunication. We cannot accept advance payments via PayPal. --Katie, Marketing
But it will be very nice to have such option.
These are not short-term or sales prices. --Katie, Marketing
We will not charge you a special fee on a credit card payment. It may be worthwhile checking with your specific credit card company about this question. --Katie, Marketing
@Hetzner_OL I already have an account for Hetzner cloud, however - I was not requested to provide proof of identity.
Just wanted to let you know. I do not want to spin some servers up, and then the account get closed in the middle of the night.
Please advise
Thanks!
@Hetzner_OL , whats the CPU usage FUP? I am NOT thinking about mining!
Most US cards do have a fee for foreign transactions. I think mine is around 1%, not too bad given how small my overseas expenditures are (a few LET-range servers). Some expensive premium cards aimed at frequent international travellers get rid of the fee, and advertise this as a premium feature. Better check with your card company.
Edit: wrote transfers instead of travellers by mistake, fixed.
I wanted to update on this, and give a shoutout to @Hetzner_OL support who have been very responsive regarding this issue since getting in to work this morning. I've had tickets open with Linode, Hetzner, and Digital Ocean (given it wasn't clear who was to blame). Hetzner say they have updated their routing. Linode were looking into it, but no confirmed change. DO haven't had much of a look yet, but it seems the problem is solved for them too, and the route is much better.
If anyone has a view on what the likely issue was, I'd be interested. The fact DO Frankfurt and Hetzner were fixed simultaneously seems odd - perhaps a HE issue?
I can now transfer Hetzner -> Linode Fremont faster than Linode Frankfurt -> Linode Fremont:
iperf transferring data from Hetzner Nuremberg to Linode Fremont [ 3] local 195.201.17.2 port 52930 connected with 45.33.39.8 port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0-10.0 sec 98.0 MBytes 82.2 Mbits/sec [ 3] 10.0-20.0 sec 165 MBytes 138 Mbits/sec [ 3] 20.0-30.0 sec 114 MBytes 95.9 Mbits/sec [ 3] 30.0-40.0 sec 134 MBytes 113 Mbits/sec [ 3] 40.0-50.0 sec 120 MBytes 101 Mbits/sec [ 3] 50.0-60.0 sec 134 MBytes 113 Mbits/sec [ 3] 0.0-60.0 sec 767 MBytes 107 Mbits/seciperf transferring data from Clouvider London to Linode Fremont [ 3] local 185.42.223.54 port 56248 connected with 45.33.39.8 port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0-10.0 sec 115 MBytes 96.3 Mbits/sec [ 3] 10.0-20.0 sec 129 MBytes 109 Mbits/sec [ 3] 20.0-30.0 sec 136 MBytes 114 Mbits/sec [ 3] 30.0-40.0 sec 150 MBytes 126 Mbits/sec [ 3] 40.0-50.0 sec 195 MBytes 163 Mbits/sec [ 3] 50.0-60.0 sec 151 MBytes 126 Mbits/sec [ 3] 0.0-60.0 sec 875 MBytes 122 Mbits/seciperf transferring data from DO Frankfurt to Linode Fremont [ 3] local 159.89.7.132 port 33894 connected with 45.33.39.8 port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0-10.0 sec 80.8 MBytes 67.7 Mbits/sec [ 3] 10.0-20.0 sec 108 MBytes 90.5 Mbits/sec [ 3] 20.0-30.0 sec 98.4 MBytes 82.5 Mbits/sec [ 3] 30.0-40.0 sec 91.2 MBytes 76.5 Mbits/sec [ 3] 40.0-50.0 sec 130 MBytes 109 Mbits/sec [ 3] 50.0-60.0 sec 84.2 MBytes 70.7 Mbits/sec [ 3] 0.0-60.1 sec 592 MBytes 82.7 Mbits/secFull results with traceroutes here:
https://pastebin.com/7Z7L0HbV
For both DO and Hetzner, pings to Linode are improved by 30ms and the route looks much more sensible.
@Hetzner_OL Almost a week ago i sent my id confirmation and still got no response. https://i.imgur.com/jEA0YZ8.png https://i.imgur.com/fRkVD6U.png
If I'd need to guess I'd bet port congestion their end more than anything else.
Nonetheless glad it has been solved for you and very happy to see that we still seem to offer best throughput
I haven't noticed any change with Hetzner to Virmach SJC. Transfer speed is still all over the place, from 200KB/s to >5MB/s, averaging 1-2MB. I imagine I can submit a ticket if it gets to be a real problem. Right now I'm not doing significant transfers on this route.
Unfortunately, I do not have access to the system used for account validation. If you entered correct information in your order, you're probably fine. If you want to be 100% sure, you can open a support ticket via Cloud Console. --Katie, Marketing
This is what we have posted on our website under our legal guidelines: https://www.hetzner.com/rechtliches/cloud-server/ If you have more detailed questions about fair usage practices, please write a support ticket via Cloud Console. --Katie, Marketing
Hi @UnnoTed - You have two choices: A) Could you PM me with your customer number and I'll have my colleagues look into it for you?
Or you can write directly to [email protected] (include your customer #) and ask for the status of your order. Please also check your email's spam box to see if one of my colleagues has already responded. --Katie, Marketing
Did they increase the price for dedicated servers?
I'm not aware of any price increases. Do you perhaps mean the auction servers...? If yes, the prices here seem higher that usual lately, but that is simply because the supply of the cheaper server auction models is low and the supply is high. We'll place more of the lowest-priced models on the auction as soon as we have them in supply again. --Katie, Marketing
Solved. Thank you.
Is it possible that you changed your language or your location in your Internet browser during this time...? Our websites react to these settings. To my knowledge, for people visiting the website from non-EU countries, we always show the prices without VAT. If you would like further information on VAT, please see: https://wiki.hetzner.de/index.php/Payment_FAQ/en --Katie, Marketing
Good news! When creating your Hetzner Cloud server, you can now inject cloud-init data. You can find more information at https://wiki.hetzner.de/index.php/CloudServer/en#Can_I_use_Cloud-Init_when_creating_servers.3F --Katie, Marketing
Hmm, seems the issue is back just as before. Really slow transfers from both Hetzner and DO Frankfurt to Linode Fremont. Clouvider remains super speedy.
I'm a customer at both ends here (DO Frankfurt | Hetzner) -> Linode Fremont, and have tickets open with all providers. So far nobody has found an issue with their network. I have to admit, this whole thing has become a bit of an obsession...
iperf transferring data from Hetzner Nuremberg to Linode Fremont [ 3] local 195.201.17.2 port 50800 connected with 45.33.39.8 port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0-10.0 sec 1.88 MBytes 1.57 Mbits/sec [ 3] 10.0-20.0 sec 1.88 MBytes 1.57 Mbits/sec [ 3] 20.0-30.0 sec 1.62 MBytes 1.36 Mbits/sec [ 3] 30.0-40.0 sec 1.12 MBytes 944 Kbits/sec [ 3] 40.0-50.0 sec 1.00 MBytes 839 Kbits/sec [ 3] 50.0-60.0 sec 1.38 MBytes 1.15 Mbits/sec [ 3] 0.0-60.4 sec 8.88 MBytes 1.23 Mbits/seciperf transferring data from DO Frankfurt to Linode Fremont [ 3] local 159.89.7.132 port 33926 connected with 45.33.39.8 port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0-10.0 sec 512 KBytes 419 Kbits/sec [ 3] 10.0-20.0 sec 768 KBytes 629 Kbits/sec [ 3] 20.0-30.0 sec 384 KBytes 315 Kbits/sec [ 3] 30.0-40.0 sec 143 KBytes 117 Kbits/sec [ 3] 40.0-50.0 sec 384 KBytes 315 Kbits/sec [ 3] 50.0-60.0 sec 512 KBytes 419 Kbits/sec [ 3] 0.0-61.2 sec 2.64 MBytes 362 Kbits/secSee https://pastebin.com/YLZDhYP5 for full results, traceroute, and a comparison with Hetzner/DO Frankfurt -> DO SFO.
Hetzner added cloud-init support recently.
For pay last month billing? i have a pending balance but how pay this?
You should be able to see your balance and the payment option that you are currently using at Hetzner Account. And you can make payments there: https://accounts.hetzner.com/account/payment
Very important note: To settle your invoice(s) via PayPal, you need to manually trigger the pay button in your Robot administration interface each time.
You can see your invoices by going here: https://robot.your-server.de/invoice
--Katie, Marketing
@Hetzner_OL sorry if this is off topic but do any of the Hetzner dedicated servers have 10gbit network ports the way these cloud servers do? That can be very useful for clustering within the Hetzner network, even if they can't get stuff to the internet at anywhere near that speed. I didn't notice it in any of the product pages, but maybe I missed some. Otherwise I hope it's on the roadmap. Thanks.
I could not find the option to make up my balance. Hetzner repeatedly let me add a credit card when I paid the bill, but in fact I was already bound, and Paypal customer service told me that they needed a direct transaction to process. Excuse me. Should you improve your Paypal options?
@Jones Please contact our billing department so that they can assist you with paying your balance. You can reach them by writing to us directly via Robot or Cloud Console, or you can call them directly at +49 (0)9831 505-146. --Katie, Marketing