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./v_pass_the_dutchie_to_the_left_hand_side
Sounds like the root problem is wordpress being a monstrous cpu hog. Maybe you can do something to keep the hungrier plugins under control? The dedicated ips are probably also overkill for most users: I know you promised not to raise prices on existing ones, but maybe you could charge extra for them on new plans going forward.
Rather than a "fewer neighbors" premium shared plan I'd still vote for an ultra premium HA plan like we talked about earlier, maybe made from two KVM slices on separate nodes for each user at $10/month or whatever. I'd back it with SSD rather than HDD slab storage.
Usually when we see Wordpress eating 100% of a core it's someone working in their admin panel.
We don't know where we'll go with any changes to the plans. I do want to perform upgrades, but to do what I really want it'd require a bump to actives as well.
The HA idea is neat but for now not something i'd want to do. It'd have to be a fully managed deal if anything.
Francisco
Fair enough. A non-HA plan running in a slice would also have takers I'm sure. I dunno if the cpanel license structure would allow that without lots of extra cost though.
And being at a $5/year price point, you just aren't investing in the man-hours, and that manifests itself in the quality of your product which is being discussed (accurately) here.
I'm just trying to frame @sureiam 's expectations here. At $5/year, you don't get the same quality as you do from the great American internet giants like Yahoo! or AOL. You don't even get close to the same quality as you do from Ramnode, which is a little bit more expensive.
And IPs are indeed an opportunity cost. Makes perfect sense that you would prefer to support higher margin products than the fivers. I really don't fault you at all.
Actually I just voted for BuyVM in the "Top Providers" poll. I do love BuyVM regardless of my silly ban status on IRC. I'm not sure why you think I am upset when I have said mostly positive things about your service.
It's true that you are not patched for Meltdown + Spectre and that criticism really needs to be lodged, but otherwise I have always been a happy BuyVM customer. Remember: criticism isn't necessarily hostile, it can be sweet, loving and romantic too.
And @Aldryic liked to dish it in support tickets but couldn't take it on IRC. He called himself a troll but couldn't handle being trolled himself. Then he /quit and quit BuyVM too.
Thank you for that earmworm on a Thursday morning. Now I will have to listen to some smut like Modern Talking to get it out of my mind... ;-)
Are you sure Pet Shop Boys aren't better in such cases...?
And here I thought we were talking about:
I am mighty mighty sure that we are talking about this song:
based on this one:
Keep in mind, @WSS and myself are coming from another time in space.
I have to admit that I liked the Pet Shop Boys. Not overly much, but I still have some nice memories from the 80ies that are connected to one or two PSB songs. Modern Talking, on the other hand, never had any value to me at all.
Haha, I'm well aware, it was meant as a joke.
Could MailChannels be included at such (x2) price point?
I think mailchannels would have to be a paid addon separate of everything else just because of the chance of losing our shirts on it. We get a dozen or so compromised SMTP accounts a month with each account dumping a 100,000 emails in queue, even though we have per domain limits (why they aren't working? no idea). Ideally I'd just write some web hooks so I could catch those right away but if a webhook doesn't work properly it's going to get ugly.
Francisco
Prior to mailchannels, those limitations used to work for meI just re-read the documentation for Mailchannels integration and think I missed this section before, however, single compromised accounts caused 20-30k emails being sent through mailchannels in just a night. That was the email budget for the whole node itself.Have experienced this two times in which of one case, customer paid the invoice for damage other one didn't.
I can also relate to those occasional downtimes on your nodes where you know something's wrong but no clue to fix/patch.
Exactly, and suddnely being on the hook for a few hundred bucks because something thought
hunter2was a good password sucks.Francisco
Maybe setting a high minimum password security for cPanel could help? https://documentation.cpanel.net/display/68Docs/Password+Strength+Configuration#PasswordStrengthConfiguration-Howtosetminimumpasswordstrengths
So here's the thing with that. I don't think that's enforced at all when it comes to accounts you import from a cpmove file. Most of our compromises (PHP scripts used for spamming, popped SMTP accounts) usually comes from accounts we've imported. Not all, obviously, but a good few.
Another issue we've had is peoples home computers have malware, the malware lifts their login/password to the account, and blasts of that. This is far less likely, but I've had a dozen cases in the past year, usually in office environments.
Francisco
Usually customers running outdated scripts and using nulled ( especially Wordpress ) stuff are compromised than cPanel account
Thats like asking to get the account compromised, running off scripts that have known vulnerabilities or already are backdored... Honestly these days googling 'anything' for free is way less safer than before
Bingo.
Nulled Wordpress plugins/themes is fairly common to see and they always have some sort of backdoor/script in them for bombing this crap.
My wrapper is able to catch all of it, but still.
Francisco
Actual cost of 'free' stuff
Its able to catch the backdoors?
Same goes for cheap ass websites.
Not long ago I read an account about an ecommerce website that was sending all the accounts, payments details to the developer.
...not as cheap now, hein?
X emails in Y hours = sender deny in exim config. But then you're getting complaints of temporary exim outages. Can't win :P
No.
Our system is a simple whitelist that wraps sendmail. When someone uses sendmail (phpmail, etc) it'll check to see if you're allowed to do so. It then logs the timestamp, username, and path to the script that called. I audit the logs every so often to find compromised scripts (there's no reason a javascript folder should be sending email for instance).
I may flesh it out in the future to add some path checks, but for now it handles things really well (minus the people that complain about it on forums).
Francisco
@Francisco Doesn't Mailchannels obviate the need to offer dedicated IPs to most customers?
Existing customers would be grandfathered - but new signups would get thrown on a shared IP + mailchannels unless they purchased a dedicated IP add-on, and you would free up a lot of IPv4 from cancellations.
As a buyshared customer I can live with this as long as we would still be able to get our own ipv6.
Mail was a smaller reason for giving the IP's. I offered them more to deal with DDOS attacks since I didn't want to start drawing every kid in wanting to DDOS protect their garbage for $5/year, they can pay the full price of a VPS + filtering there.
Francisco
v6 isn't automated at all in cPanel, nor was there API hooks last I checked.
Most nodes should have a /64 available to it so you can ticket and I'll assign whatever accounts you want an address. Obviously each account gets its own IP.
Francisco
I recommend @MikePT for EU time order checking.
You, @MikePT , Val Raulet and Karen would make a fucking A-Team.
I already have a v6 on my account and had no problem with it being assigned manually thru ticket. Communication was very prompt and clear.
Bummer that cpanel doesn't offer automated v6.