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Is the Serverhand account being controlled by multiple people or a new person now?
A few hours ago their website was showing a default template address, it is now fixed to his company address.
Jordan in da haus!
I wouldnt question this for the time being and I couldnt find any British relation either - as rick mentioned that was likely the template dummy anyhow -, but some feedback on
and
would be still nice
Except that you need to use your office address and not a post office box like you did. As you can see in the picture, the first address must be a valid street address while the mailing address is allowed to be a PO BOX.
That's silly. "Summer Hosting for Dummies" doesn't recommend mentioning your real address in case your customers will want to contact you.
I considered that also, but if he doesn't want to be personally liable he should still get that corrected.
Nope, you're wrong. I have a registered agent.
Also, my address is a physical address. Here's some research for you. https://www.legalzoom.com/articles/do-you-need-a-physical-address-for-your-business
They must have blocked my country. I cannot connect to their site, but according to site online checkers, their site is online. Anyway hope the refund will be done well.
If that helps you sleep at night then so be it. Just hope you don't ever need that protection or you'll be in for a rude awakening to find out that something you found on LegalZoom is not as accurate as the print on a document you signed.
Would you still care to reply to my question above?
Their site is online. Which IP address do you get resolved? Can you ping it? Traceroute?
traceroute to serverhand.com (216.155.142.205) , 5 relative hops max, 52 byte packets
....
14 108.61.244.41 (108.61.244.41) 0.399 ms !<0> !<0> !<0> !<0> !<0> !<0> !<0> !<0> !<0> !<0> !<0> !<0> !<0>
108.61.2.210 (108.61.2.210) 179.311 ms
19 108.61.2.210 (108.61.2.210) 0.319 ms 1.360 ms *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
Plot thickens.
IP address is the right one, for me it also times out after 108.61.2.210. Ping worked before but now not anymore, site is still up though.
Seems like people are going a bit far now, a witch hunt is not going to help, I think the important thing here really is when people start getting refunds or service honored over the next 30, 60, 90 days.
Agreed.
Thats what I have already asked twice recently but again without any reaction.
Isn't it illegal to not give people the option of a full refund via the original payment method in most EU countries?
Sort of but that is a bit of a big question to give a general single answer too, aside from that Florida is not an EU country
Doesn't really matter where the business is based, if you are selling to a certain country you must make sure you adhere to their laws when selling to customers from there.
Maybe but even if that's the case how is this going to be enforced? Yep, not at all.
Indeed, the same applies to paying $10 for an annual service and not getting the service or a refund, what you going to do? Nothing. Aside from this thread.
Do not underestimate black magic. :-|
True. At least it's pretty sure that counts as foul play regardless where he is located. But in the end you are right. I just don't like the idea of people having to adhere foreign laws.
Wait until @jarland reads that...
Oboy...
love your new sig, Amitz.
Sorry, false alarm on my part, but when the new web site went live, there was an English address given as the contact address. Didn't realize that it was a fake address that came with the template!
Not at all. You have to comply with the laws of the country you are based. Exclusions are only when there are certain trade agreements between your and the client's country (in that case, your country forces you to fulfill the trade agreement) and in taxes agreement between your country and your client's country (e.g. if you sell vps from Pakistan to an EU citizen, you are not obligated to add VAT but you are forced to use your country's tax system because there is any VAT collection agreement between Pakistan and EU).
TL'DR It's the opposite. The client must make sure he follows the laws of the country the server is based.
Actually, it really does, if you as a customer chose to make an overseas purchase then you are pretty much bound to the consumer laws of the country you buy from.
I decided to move on and to accept @ramnet's refugee offer at tinykvm.com, which means that I gave up my claim for a refund from @ServerHand.
This concludes my active role in the ongoing drama.