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Cheaper and better managed. A hint about where to go? There are also other connections with the thread at hand.
Nope. First off, nothing important was damaged.
But more importantly:
We all know how complex these systems are today and how much can go wrong and that no one is really safe from problems.
So I do very much apprechiate it if there's people/companies that did actually have the chance to learn from a desaster such as this.
Because I am rather sure that there are going to be a lot of meetings at OVH over the next weeks and that they will analyse what happened and in due time will improve their systems and processes.
Of course I know that probably with a lot more ressources one could have installed double as good technology, but that's a budget question then.
So I guess what I mean is:
Within a given price-range (= product quality level) I do expect that providers that already suffered disasters are the better choice than the ones that have never had any problem.
Because those guys probably have just been lucky.
Incidents will happen. To the very best of us. But how an incident is handled and what consequences are drawn, that's the point to see if a provider is good or bad.
An incident well handled for me is actually something positive, not negative. I am not sure on how to rate OVHs incident response yet because I didn't have the time to follow todays events properly, but given that there were two seperate problems at the same time and still their stuff came back rather quickly, I tend to give a "thumbs up".
In times of trouble it is when you learn to seperate wheat from the scuff. Or from the smart-asses.
So today I learned about one provider that seems (preliminary assessment) to have handled their problems decently. That's OVH.
And it also occured to me that another one is rather a smart-ass. @clouvider, that would be you.
I'd prefer a host with a quick wit than a slow one, all the same, @southy.
I think LET ate your response @terrahost
I actually use them because they've achieved a fair level of quality well above what you can reasonably expect from their price ranges at any other host. I'm sure the usual mantra of "you get what you pay for" will be echoed by people for years to come about OVH, but the simple fact is that they really can't be beaten for the price, or often even 2x the price at many other competitors. Their response to this incident was definitely lacking in the communication department, but they managed to fix what seems to be a relatively complex issue at RBX in 2 hours, so I can't really chastise them too harshly there. All in all, I still like OVH, they probably just need better disaster recovery communications.
Or was lazy, ayy.
For once I'm just happy it wasn't a BHS outage
I know that feel, especially as an early BHS user, the power issues, and then the "fiber cuts". Good times at BHS.
We have Main Server in SBG, Backup server on RBX and Alas both down at the same time.
And ruin our totally VoIP Services.
We need to arrange urgently third backup server on Germany, Frankfurt and Shift our traffic on it.
A day goes bad today...!!!
... you put all VOIP services with the same provider?
We had Germany before but because of some Distortion issue we need to move on OVH services.
But now we have 1 Main server with 2 backups..
And thinking to add USA Server as well because uptime is main thing rather it from USA or France or Germany.
Same, I use them myself for a couple of things, but I have had poor support and responses from them when things have gone wrong, I expect it though, that is why they are cheap, they rely on automation heavily and sometimes that square peg will not fit the round hole.
So I don't rely on them in isolation nor would I suggest anyone uses a budget hosting solution in isolation for anything critical, I put most of my own products in that boat just in the interest of clarity.
Realistic expectations are key, just because something has hung on by a thread in the background for 600 days does not make it stable.
Finally all systems up'n'running. No data loss / corruption as far as I know. Phew! It could have been so much worse...
At me too have risen in SBG. True, with the OS that it does not want to start and the servers in rescue-pro, it will be necessary to correct. The whole day probably will have to spend.
I don't know why many servers started, but without networking. Only after reboot the networking was restored. So there was something clearly wrong when the servers launched. Also on some servers some services were crashing, before reboot. I guess the storage system was also overloaded when the services started and there could have been potentially some timeout issues etc.
But 10+ servers required "just" manual reboot, then networking and services started as usual. - It's a good question why that was necessary.
I'm waiting for juicy postmortem / root cause analysis report.
This is some kind of early postmortem about what happened:
The final conclusion is gold though
On the bright side - it's nice to see they admit they made a mistake regarding the design of their power grid in SBG.
....?
Stay out of discussion if you haven't bothered reading what it is about.
Any way, glad to see that the problem was fixed somewhat fast. I was wondering whether I had forgotten paying for stuff again.
As a OVH customer i like to know if there are more low ambition datacentres?
There are many areas of SBG down even after 24 hours actually, just nothing being said by their team or on the status pages now. I don't have any servers there that I use, but I manage some for people and they were up earlier but went down about 2 hours ago again.
I believe OVH built SBG to deal with thr demand quickly, that is why their datacenter is made up of shipping containers stacked ontop of each other with servers inside of them.
Reading this, it reminds me of that old video: https://www.lowendtalk.com/discussion/79775/when-something-goes-wrong-and-your-server-is-down-due-to-an-electrical-issue/p1
Hello
My OVH server is down more than 30 hours, I understand their current turbulent state, But they should understand their customers too. 30 hours down time is unbelievable for Datacenters like OVH, They don't respond to tickets too
Hello, you should try rebooting your server from the customer panel, it has worked for many people.
For me accessing via console and rebooting fixed the issues. But some of the servers allowed console access only today. I did check yesterday the situation and those were unavailable 'in service mode' back then. But today logging on console and reboot, fixed the issue(s).
Great one! just great one.
I love it how he throws snow into the cabinet at the end! :-)
If I didn't know for certain that there is currently no snow in france, that would have made me thinking...
Triggered.
Look at it from the brightside: If they will honor their SLA agreement, you will get your server(s) for free next month!
< /sarcasm>
Another reason for LET users to be OVH customers - free hardware.