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typo :P.... now live.
I have to agree with you on this one, even if it hurts: it is really strange:
There is an outage and UPS takes over. So far so good. So the first thing I would do in such a case is clearly to open my ears to check if I can hear the gensets coming up.
And if not, I would run for the emergency power switchboard. And yes, all those clever mechanisms that Ole mentioned do or should have manual overrides. You can’t tell me that they bought a gen that doesn’t have a local control panel for manual control.
And yes, even if that automatic announcement that he mentioned, failed (never heard such a humiliatingly clear case of „overengineered“), everyone on site will normally Note when power goes away. Light is different, maybe even sound (some unimportant AC)...
So what the heck did all those guys there do in those 8 minutes?
Only explanation would be if the site was totally remote controlled without personnel on site.
Or those on site were not trained enough.
But that aside I stick to my point: a team that experienced such a desaster for me is quite likely to not make such mistakes again. Which is why I would assume, at any given price point, it’s not the worst choice to go to where people have already had problems.
The problem here @southy, is that 8 minutes is an awfully short time between the buzzer going off on the monitoring screen vs the time needed to run wherever you need to run, in their case of this container DC probably outside of the 'building', potentially get a key, perform an operation that one might be either untrained for, or maybe not up to speed with (since you don't do it every day), get the generators running, obtain normalised power and switch. Manual switchover in <8 minutes is very much unrealistic in real life scenario even if everyone on shift is trained for the operation (doubtful). Double that and you have a good chance.
I call fake news, I see also some prices dropping.
The majority may go up, but no everything.
Well, we raged enough about OVH, with the SBG thing, no worries.
I may like some of my providers yes, only because it works, I do not love them.
This is the one I remember being pretty painful... http://status.ovh.com/?do=details&id=11304
This is where he crosses the Ts and puts the points on Is.
Yes, 8 min of ups power is not enough. I believe this is because they expanded but not the UPSes too. Or they were too old, or some of them were too old which generated cascade failure, I dont have their electrical scheme to see what was it, but 8 min is too little, period.
I also agree, the manual override is probably under lock and key, only 1-2 people if that have the key to the key drawer, take the required key out, go unlock the panel, start generators, wait 1-2 min at least all this after waiting up to a min to see if they start by themselves, then panic, run, maybe even drop the key, i presume 3-4 min passed since the power failure until the guy was at the panel with the key, then unlock it, hands shaking due to adrenaline, and potentially hearing people at the UPS monitoring panel calling there are only 2 min left, also maybe hearing the blaring alarms, not enough time even for the best case scenario.
1 hour is probably enough, 2 to make sure, also you can juggle it if the power failure is only partial, i.e. only one feed failed, you need to plan for this too, wire the floors accordingly while making sure the SPoFs are as few as possible, because non-existant I don't think can be.
I was considering moving my infrastructure in the UK to Clouvider, but I am having seconds thoughts now
Because he's being honest about OVH? lol.
"Honest"? Rather "shit talking". Making assumptions left right and center where there isn't even any information that you base it upon.
You can keep bitching and moaning, but I don't see a better alternative. So far, I am satisfied with what OVH has provided me with. This is the only time any of my servers went down because of them.
There are so many more things you get when you go with a "premium" provider, however, it's not worth paying 200-300% more. If I need to pay that for that one occasion in many years to get my servers up a little bit faster then no thank you.
Nobody is bitching nor moaning calm down.
source this baseless stat.
Based on what has been said by Oles on both Twitter and on the Status page.
I'm sure Dom won't miss your money.
@Rhys
I am sure he won't miss my money.
The plans you pointed out are all 16 GB and the OVH plan is 32 GB, adding another 10 GBP on top, which makes them about equal. Check your facts if you so desperately want to prove me wrong.
If you can not relate to the bitching and moaning in this thread, I suggest you read it again. "Dom" / Clouvider has been called out for his childish snipes at OVH multiple times. The guy with the most posts on this thread is someone who is competing with OVH in the UK and Europe.
So when did equal become 200-300% more? I feel like I'm teaching 1st-year maths.
I am referring to premium providers. Defintely not Clouvider.
Premium providers often have stricter SLA's, and often have a more direct line of communication with the customer.
You sure are a fast reader. Are you sure you reread the whole thread?
Its not just OVH. He bashes just everyone in the vicinity. OVH, Zare, Dada, Iomart to name a few. You can find critical comments from him for almost every other provider/DC in UK or near by locations. Then there is cozy group of Clouvider's re-sellers on LET where A recommends B, B recommends C, C recommends A, A B C recommend Clouvider and Clouvider recommends A B C.
I am not commenting on the services provided. They might very well be economical & stellar but I so wish that he kept his marketing strategies limited to sending chocolates, post cards and gifts instead of trying to belittle his competition (most of them do not have a presence on LET or do not have as much time as Clouvider has to counter his arguments).
-
So this has become a @Clouvider bashing thread now that OVH is back?
Fuck you, Dom. I'm too damn cheap and not geocentric to your services!
OVH has quite a following, stirring the wasp nest is never a good idea :P
I'd make a German joke here, but they were founded in France, so it's close enough.
I still remember the taste of the chocolates that Dominik sent us. Awesome chocolates.
Btw our server has been running flawlessly with Clouvider. We would only reconsider to move out if 2x1TB SSDs are too expensive should we need to expand soon. No complaints at all.
I love you babe.
Come on @WSS, give them some space. The browser wars are over, the editor war has fallen asleep, the german provider war (1&1 vs Strato) has ended with world domination, and now even OVH cleaning lady has managed to put the plug back into the socket... let the guys have one little enemy to fight. Think of it as some sort of psycho-hygiene.
Btw: have you already posted your „WSS‘ date of the day pic?“ Is it those two up there? Naaa... no good. To high phone bill. Your date yesterday was better.
Emails regarding SLA were just sent in. Got 12% compensation for OVH RBX and 0% compensation for SYS RBX. Anybody else in the same boat?
SLA RBX - 12%
37 - id incident.
https://eu.api.soyoustart.com/console/#/me/sla/{id}/apply#POST
https://eu.api.kimsufi.com/console/#/me/sla/{id}/apply#POST
The trick is that there is no this in the panel, but there is an API. But the newsletter has arrived!
Bit like VolumeDrive and GVH back in the day, no matter what they do you will never break the commitment of their followers
For me they offered 100% for RBX servers, so I assume they're going to offer at least 100% for SBG servers too. Interesting to see. Many providers state in their SLA contract that the maximum is one months fees, so that might be it. Haven't checked OVH's SLA contract in detail.
SBG monitoring in the panel is broken since the downtime. I wonder if they even know.
Welp, while they boast a 99.9% network sla on their website:
I am not entitled to any SLA compensation for my RBX kimsufi servers that were down for more than 0.1% of the month...
Got 12% for SYS and Kimsufi. RBX only.