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There have been discussions on LET in various threads that DO just gives a fuck to what you do with your servers, which I've read on other few forums as well. Lack of strict SPAM control measures have always refrained me from using DO.
Providers that are strict and intolerant towards abuse and SPAM may be rough to work with for the lesser seasoned guys, but I believe they ultimately prove better over time to admins who control, audit and secure their systems keenly.
Not exactly a customer-focused reply.
For me that's the issue with a lot of companies these days: the customer doesn't come first. It's always their internal this or their internal that. It's the reason I don't do business with DO but I do with Prometeus and Frantech.
That wasn't a support ticket - it was an abuse ticket?
I don't know of many (any?) companies that run their abuse department the same as any of their customer facing departments.
Abuse reports help you identify abuse of your service, nothing more; nothing less.
Why shouldn't an abuse department be customer-focused?
The person reporting abuse normally isn't a customer.
Kindly point me to your support ticket where you felt we were not customer focused when speaking with you as a customer. I would very much like to review it to provide feedback to anyone involved.
How can you tell?
Pardon me, is this the "evil DO isn't hard enough on spammers" or the "fucking spamhaus terrorizing half the internet" thread? Just asking
We also ignore anything that comes from Spamhaus. The fools who comply with Spamhaus only do it because Spamhaus is blackmailing their organization by blacklisting all their networks and their upstreams' network or because they have a spam service and want to cooperate with Spamhaus.
Spamhaus also never provide any evidence for their claims, only would they send you, sometimes, an email that contains a link to their website or they would list something that has no relation with spam. That's not how you report an abuse and help a provider fix the issue.
It's also a shady company operating a vast chain of shell companies founded by a scammer who suddenly acquired multi-millions villas, yachts and cars in different countries and who also uses Spamhaus to stifle freedom of speech.
Therefore any decent organization should stand against their blackmail tactics, disclose their exactions to the public and inform the fools who use Spamhaus blacklists to filter their email servers.
TL;DR: don't trust an external organization to filter your emails on your behalf and don't use that for your users.
Yes.
Francisco
Maybe.
I thought this was the Jarland gives me free DO credit thread tbh.
While not the SBL Microsoft considers DigitalOcean's ranges to be spam anyway.
Source: We have operated our low volume mail server from AMS-2 for over 3 years (same IP) and still have trouble with Hotmail/Live absorbing our mail only for it to be rejected. Often the responses don't even come back for many hours/days.
Microsoft blacklisting is the most terrifying of all. New IP no problem you are blacklisted until we feel it is ok
I'm afraid that description continues to be fitting of more and more IP space as time goes by. Eventually people have to recognize that the common thread there belongs to one company, which they continue to fund.
When everyone is blacklisted, no one is blacklisted. Then it's just a list of the IP ranges that exist.
@Aidan That's both hilarious and pathetic.
What would you do differently?
I said that it was hilarious because DO knew what the customer was doing on the server. On that note, it wasn't really pathetic. I'd probably do the same.
Force people to pay for whitelists.
Mountains of spam gets through hotmail, and I'm sure all of it is from whitelisted companies.
Francisco
The new protection racket.
Yeah I feel bad for people who run large VPN services. No solid way to prevent all abuse, and you really need an understanding provider.
@jarland All it takes is one d*ck that uses the VPN to scrape the whole damn WWW. I guess that it's the nature of running a VPN service, but it's just a PITA for the provider and their uplinks.
FeelsGoodMan ColoCrossing doing an excellent job with their IP space. Just a few minor listed: https://www.spamhaus.org/sbl/listings/colocrossing.com
Surprised DO took a fairly reasonable approach with that guy's VPN stuff. I'm not saying I thought bad of DO, but when I think of big cloud brands "understanding" is not the first word to come to my mind.
I'm surprised by this too.
The more customers you have, the more stories people will put out there that are tailored nicely to their audience, for the purpose of generating negative opinions and outrage. Then, too, every provider makes legitimate mistakes, and bad decisions, that justify those negative stories.
In the end though, our internal culture of caring about the customer first is a very strong culture with influence all the way to the top of the company. Doesn't mean we don't make dumb mistakes, I'll surely do that until I'm dead, but there hasn't been a time where I didn't agree with a decision after talking it out, or that we didn't collectively agree that a mistake was a mistake.
Always think about the customer first.
That's not how CC's built their empire.
Doing our best here.
I am sure Digital Ocean will get the problem under control too. They have plenty of talented people able to development the needed tools.
Needed tools won't help them to efectively resolve spam problem. This task needs legion of abuse department monkeys. And that's a pain.
I like online.net approach - they just smile when you complain about listed IP. If you don't like this - GTFO.