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Hiring Support Specialists in Bangalore, IN
Hey everyone!
I need some help, and I know we have a lot of talent on LET. Recently DigitalOcean opened a location in India and we've been looking for talented support agents in the region. You know the culture, you know what developers and admins need, and we need you to help us expand our outreach and presence in the region.
You should be comfortable in the role of a Linux admin, have strong communication and customer service skills, and be comfortable with not actually logging in to troubleshoot problems on the customer's server. Instead, you will be teaching them how to manage their servers via support tickets, and also supporting our platform.
Linux admin skills in relation to Apache, Nginx, Wordpress, MySQL, and all of those basic things will go a long way.
The job will be working in office in Bangalore so you would need to be there or be willing to move there.
Job description and application:
http://grnh.se/lnw1dy1
Comments
Dammit, open a Toronto office!!!!!! @jarland
EDIT: I teleported to India. I know how to make the websights. Please hire.
@jarland I will be interested
Excellent! Toss an application in and let's talk
Great. I'm excited Jar
I am also interested but my educational qualifications are not related to computers but I have knowledge that you may required so I am eligible to apply? @jarland
Out of interest: Why is DO asking "Are you Hispanic/Latino?" in their application form?
2 genders only? This is outrageous !!!!!
To make sure they are ready for their special month/days like the other snowflakes?
No political activism here at all - I am just curious.
I guess they provided the same form the US applicants use.
maybe because they want to do DigitalOcean great again?
Requirement from President Trump.
Would be weird if everyone from LET ended up being there.
Sure, I just wonder why. Donald aside.
What more do you need to know?
Ah! I had overseen that. So it's mostly for statistical reasons?
If they are a federal contractor or subcontractor, they are obligated by law to be an "affirmative action employer", so I suppose it's for compliance with all that.
Ref: https://www.dol.gov/general/topic/hiring/affirmativeact
Technically, yes. In practice? Depends how jaded you are.
Probably left over from their USA application process, so they can prove they're not discriminating, and in some circumstances get federal funding for hiring minorities.
Note that it's also optional.
English language barrier is too great to overcome.
@jarland I'm curious how Digital Ocean handles support: do they outsource all of it to India, or do they "follow the sun" and have local techs working on normal business hours?
Click on that gov link and the very first sentence says "For federal contractors and subcontractors, affirmative action must be taken"
I think he's indicating that it's optional for U.S. applicants to declare their race or ethnicity on application forms @deadbeef
From my experience as a customer its more "follow the sun" to ensure they have 24/7 support. I've had responses from people all over the world at different times of the day
All of them have been great, of course!
Does the ability to read DO tutorials count towards those Linux Admin skills?
:D
/s
Please do. Nothing bad can happen from applying
US law is a strange thing.
But great for me if so!
I think we're all aware of the connotations that appear with the words India and outsourcing. I'm not afraid of addressing these head on, because this is really important. American companies massively outsourced support to the lowest bidders in India and created a stereotype for both American companies and Indian support. We're not outsourcing and we're not looking to get away cheap. We want the best of the best and we want them to be part of the DO family, with the same treatment and benefits that the rest of us receive.
You mean, the salary isn't adjusted based on location?
Salary is negotiable on an individual basis and many factors are taken into consideration. The key here is we're not looking for the lowest bidders, getting the most employees for the least cost is not one of our goals. Gaining advocates in a region where we have a datacenter, that differs widely from the cultures most of us know first hand, is a big part of this.
Heh, if that's true, I'd consider moving to India to live on a US tech wage.
Extremely unlikely. They'll pay well for India but nothing comparable to US wages.
That's the dream of many I know in corporate America - make themselves indispensable enough so that they can negotiate remote working status with their company and get out to a lower cost state or out of the country completely.