New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
I think this thread proves 1 thing... we need a 'little bitch' member group and any posts they make are excluded from crawlers etc.
@al4tb - Please PM me your registered email address along with the invoice number.
So are you going to look at my case now?
customer Invoice #163980,Invoice #165190,Invoice #165212
when i can not log in to the account,i contact PayPal and they said i cant get any refund.
this is the reason i am really upset.here is the bill for charge back
Your payment method is: PayPal
Invoice #165564
Amount Due: $75.00 USD
Due Date: 03/07/2015
Invoice Items
Paypal Chargeback Administration Fee #1MG75761AT2235400 $25.00 USD
Paypal Chargeback Administration Fee #9B070940KS546845D $25.00 USD
Paypal Chargeback Administration Fee #9G127517021526131 $25.00 USD
Sub Total: $75.00 USD
Credit: $0.00 USD
Total: $75.00 USD
so Delimiter don't provide the service,PayPal will not refund,Delimiter charge for charge back.where do we stand
you are talking about a hosting company open business hour only? so when your server have some problem friday night you have to wait till monday they come in to look it up for you?
you must be sharing "room" with them in "lala" land some where.
@al4tb Could you please stop now? Mr Spam.
@al4tb just stop, I know you don't see this but really you are making a fool of yourself, just take 30 seconds and take a breath.
If you are going to post like a madman at least include some actual facts, when did you order, did they promise a faster delivery or did you just expect it, what change did you ask them for, did you have IPMI access and so on.
That chargeback got you your money back didn't it? The $25 they are charging is the chargeback fee paypal charged them, a dispute with paypal won't generate that. A dispute with your card issuer will.
If you read what I said, I said Billing tickets are only answered during normal business hours. So if your "change" was to add a second HD, or additional IPs, or something else that would require you to be invoiced first, then yeah that's going to have to wait until Monday.
But Dedicated Support tickets are always answered very promptly (usually a few minutes, at the longest I've waited a few hours). If you have a problem with your server, this is where you'll open your ticket, and your problem will likely be resolved very quickly.
For upgrades like IP addresses, etc it is often handled by support/sales 24x7. Support can't see the payments coming in so often they'll ask you to update them when the payment is made and then take it on trust that the payment has been made. Obviously if it hasn't then it will be caught on the next business day.
Getting a physical hardware upgrade done at weekends (Sat/Sun in US/Europe) wont happen because that is only handled during the business week. It doesn't mean it wont happen, but its not a normal process. When there has been an emergency requirement for additional RAM/Disk/servers sometimes we've been able to beg and get someone to bend the rules.
But as a rule of thumb, that sort of thing is done during business hours. Support is 24x7 and generally they'll get your questions answered fast and more importantly accurately.