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Well if CloudFlare doesn't make it clear on their website that paid users get more reliable service, then how are people expected to upgrade? If I get downtime from CloudFlare on a free plan, then I wouldn't pay to upgrade unless they assure me it will be better, ideally with service guarantee in the contract.
@Profforg : any experience or opinion on Incapsula?
We're using the paid plan for a number of customers, along with RailGun™, and as of yet, zero issues. Also, as of yet, on a number 100k unique views/day sites, WAF has not failed us.
I think @GoodHosting does?
They are good, but if you receive HTTP floods, you got a problem. I was with them for 6 months without a second of downtime on their end. Also it's very nice that you can use your own DNS, with a DNS like rage4 or dnsmadeeasy you won't experience DNS-downtime, which is normally the main reason for CloudFlare to go down.