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I've had an Atom server with them for a couple of weeks now, other than some intermittent network issues connecting from Asia all seemed to be ok. However, yesterday I logged in and realized the entire file system (hosted on iSCSI / NAS) was READ-ONLY
If you have a static/read only site, the web pages will be served, however logs/stats will not be saved. If you have a dynamic site with a database a situation such as this will definitely result in data loss.
Contacted support and was told to power-cycle the server via Control Panel, which solved the issue; this apparently happened due to a high-traffic condition on their network.
On the examining the 'syslog' it turns out this was going on for almost 12hrs and would possibly have continued had I not logged-in.
In short, the NAS-only disk setup is not quite as reliable as we are made to believe. At this point I am regretting having signed up, particularly as the whole year payment was the only option.
@Elixir - so file a cancellation and ask for a refund
Will do, just waiting for DNS to propagate. Overall, I am satisfied with your support level and hope to get a server with HDD next time around.
Just grabbed one, quite the deal - still in as pending, but hoping it'll be done in a day or so, thanks for the great deal!
@MarkTurner what's the average deployment time in LA these days? I realize I'm under the 1-3 days it said still, just excited to do some deployments!
Same thing happened to me Reboot solved the issue but it's not promising at all...
do i need verification if order here ? ( national id/driver license )
@MarkTurner you mention that there are backorders ongoing in servers, is there someplace with the current status of things? I opened a ticket (not at the level of complaining yet) but haven't heard a peep and over the 1-3 day deployment time, just curious as what's going on and if you have any info it'd be greatly appreciated!
I've put in a cancellation & refund request on the 10th and it's still pending!
@MarkTurner
Over 11 days now and still waiting for cancellation!
@MarkTurner can we turn those 5150s into 2 X 1TB on a Raid 1? How much would the additional charges be?
@anton000 - yes, it will cost you $40/month (when paid quarterly)
Should be $30/mo extra shouldn't it? $20/mo to upgrade the first, $40/mo to add the second, then 50% off.
(Don't really have a need for a dedi, but for $20/mo I grabbed one anyway, now just have to wait for it to be setup!)
Mark, based on what can someone ask for a refund? The terms state
Thanks
@neroux - depending on your billing cycle, you can convert your service to a monthly account, obviously you'll lose the applicable discount but then request termination at the end of the month and the balance can be refunded.
Thanks.