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VPSHostingService Deleted My Production VPS and Now Ignores Me
adanforest
Member
I am posting this publicly because I have been trying to resolve this matter through support tickets for quite some time, but I am getting nowhere.
I want to explain the entire situation so the community can understand what happened.
What happened?
I had an existing production VPS containing my applications, databases, configurations, services, and other important data.
I purchased another VPS and contacted support regarding the new server. However, instead of handling the request correctly, a support agent misunderstood my instructions and deleted my existing production VPS.
To be clear, the VPS that was deleted was NOT the newly purchased VPS. It was my existing production server containing all my data.
This was not a cancellation request or an action initiated by me. It happened because the support agent took the wrong action.
What happened after the deletion?
After the incident, I contacted support immediately to explain what had happened and asked them to recover my server and data.
Unfortunately, I was informed that recovery was no longer possible because the underlying data had been zero-filled/TRIMmed.
Essentially, my entire production environment was lost.
The provider acknowledged that the deletion was a mistake made by their support team. However, acknowledging a mistake and actually taking responsibility for its consequences are two different things.
What has the provider offered?
So far, the only thing offered was an empty replacement VPS with a replacement IP address.
But how does an empty VPS compensate for an entire production environment containing applications, databases, configurations, and important data?
I am not asking them to magically recover data that they claim is unrecoverable. I am asking for a reasonable resolution and accountability for a mistake made by their own staff.
The biggest problem now: Complete lack of communication
What makes this situation even more frustrating is the way they are handling the matter now.
I have tried to communicate with support and get management involved. I specifically want tpoll, the owner, to look into this incident personally.
However, it feels like everyone has disappeared.
- Support tickets are simply being placed on Hold.
- There are no meaningful updates or explanations.
- My follow-up messages are not receiving replies.
- There is no clear timeline for a resolution.
- I have not received any concrete proposal from management.
- Even after escalating the matter, I am still left waiting without knowing what is happening.
Putting a ticket on hold without providing an update or responding to follow-up messages is not a resolution.
I understand that businesses can experience operational issues, and I am not expecting someone to be available 24/7. But when a provider's own support agent accidentally deletes a customer's production server, I believe the customer deserves proper communication and accountability.
I want to ask tpoll directly
@tpoll, I would appreciate it if you could personally review this incident.
Why has this matter still not received a proper resolution?
Why are my support tickets being placed on hold without any meaningful updates?
Why has communication effectively stopped after your team acknowledged the mistake?
I have already lost my production server and all the data associated with it. Now I am also struggling to get a response from the people responsible for resolving the situation.
I am not looking for arguments, excuses, or another empty VPS. I am looking for accountability, a reasonable resolution, and basic communication from the provider.
I would genuinely prefer to resolve this privately and professionally, but after repeatedly trying through the official support channel without receiving a meaningful response, I feel that bringing this to the community's attention is my only remaining option.
I hope tpoll or someone from management will finally respond and take ownership of this situation.
Comments
Kindly include the proof/convo so we will know where to side 😬
How could this reasonable resolution look like? What do you expect or would ask for?
This is absolutely not a scam post. Everything I've described actually happened, and I have the complete support ticket conversation, invoices, and technical investigation report as evidence.
I'm happy to share the relevant screenshots and ticket history so the community can review everything themselves.
I'm not asking anyone to blindly take my side. I'm simply explaining what happened to me as a paying customer.
If anything I've stated is incorrect, I openly invite @tpoll and the VPSHostingService team to come here, review the ticket history, and publicly explain their side of the story.
They have all the relevant records on their end as well. In fact, I'd appreciate it if they finally responded here, since they're currently not providing meaningful updates through my support tickets.
Let the evidence speak for itself. 😬
For me, a reasonable resolution would involve more than simply providing another empty VPS.
Here's what I would expect:
I'm open to discussing a fair settlement. I'm not expecting them to magically recover data they've already confirmed is unrecoverable, but I do expect them to take responsibility and make a serious compensation proposal.
The biggest issue right now is that they've acknowledged their mistake but have stopped providing meaningful updates. I'd simply like management to come forward and resolve this professionally.
There's many issue:
https://lowendtalk.com/discussion/221674/vpshostingservice-co-paid-vps-disappeared-and-support-tickets-unanswered-since-september-22
https://lowendtalk.com/discussion/220381/serverhost-vpshostingservice-co-server-host-vps-hosting-service-wiped-my-vps-and-changed-ip
How much did you pay for their service and what SLA did you agree upon?
I'm a paying customer, regardless of whether the service costs $19.99/year or $199/year. The amount doesn't change the basic responsibility a provider has toward its customers. First and foremost, I'm their client, and I expect my existing server to be handled with proper care and authorization.
My issue isn't about the price or SLA credits. It's about the loss caused by their team's mistake and how they're handling it afterward.
@adanforest post full ticket logs please
Of course it does matter because that frames, what kind of compensation to expect and how damage compensation should look like.
I understand your point, but compensation isn't the main issue here. I'm a paying customer, and they failed to deliver the service responsibly, resulting in data loss. That's the issue that needs to be addressed first.
https://i.postimg.cc/fRHSWsBX/screencapture-vpshostingservice-co-viewticket-php-2026-11-15-13-02-16.png