VPSHostingService.co – Paid VPS disappeared and support tickets unanswered since September 22

wwmiloww · 10:01AM

I am posting here because I have been unable to get a response from VPSHostingService.co through their support system.

I purchased and paid for a VPS in April 2026 for one year, so the service should still be active until approximately April 2027.

On September 22, 2026, I discovered that my VPS had completely disappeared from my client account. The dashboard shows 0 active services / “No Active Services Found”, and I no longer have access to the server.

I immediately opened a support ticket. It was later transferred to Billing, but as of October 2, 2026, my tickets are still in Pending status and I have not received a meaningful response or explanation.

My main concern is the data stored on the existing VPS. I have repeatedly asked them NOT to reinstall, recreate, format, or delete the VPS, because I need the original virtual machine and its data preserved.

At this point I am simply asking VPSHostingService.co to confirm:

whether my VPS still exists on their infrastructure;
whether the disks and data are still preserved;
why a prepaid VPS disappeared from my account;
the actual expiration date of the service;
when access to the existing VPS will be restored.

My original ticket was opened on September 22. I can provide the full ticket number and account/order information privately to an official representative.

If anyone from VPSHostingService.co sees this, please escalate the case to a senior support/billing representative or manager and provide an actual status update.

I will update this thread if and when the issue is resolved.