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VPSHostingService.co – Paid VPS disappeared and support tickets unanswered since September 22
I am posting here because I have been unable to get a response from VPSHostingService.co through their support system.
I purchased and paid for a VPS in April 2026 for one year, so the service should still be active until approximately April 2027.
On September 22, 2026, I discovered that my VPS had completely disappeared from my client account. The dashboard shows 0 active services / “No Active Services Found”, and I no longer have access to the server.
I immediately opened a support ticket. It was later transferred to Billing, but as of October 2, 2026, my tickets are still in Pending status and I have not received a meaningful response or explanation.
My main concern is the data stored on the existing VPS. I have repeatedly asked them NOT to reinstall, recreate, format, or delete the VPS, because I need the original virtual machine and its data preserved.
At this point I am simply asking VPSHostingService.co to confirm:
- whether my VPS still exists on their infrastructure;
- whether the disks and data are still preserved;
- why a prepaid VPS disappeared from my account;
- the actual expiration date of the service;
- when access to the existing VPS will be restored.
My original ticket was opened on September 22. I can provide the full ticket number and account/order information privately to an official representative.
If anyone from VPSHostingService.co sees this, please escalate the case to a senior support/billing representative or manager and provide an actual status update.
I will update this thread if and when the issue is resolved.
Comments
@tpoll
We recommend to activate your Disaster Recovery Plan.
Did your problem get solved?
Hi @wwmiloww I’m sorry to hear this!
Please send me your existing ticket number, invoice or order number. I’ll look into this personally with our technical and billing teams.
I understand that preserving the original VPS and its data is your main concern. I’ll explicitly flag your request that nothing be reinstalled, recreated, formatted, or deleted while we investigate. My first priority will be confirming the status of the original VPS and its disks, and I’ll follow up with you directly.
This thread was the plan
They were busy give away money what do you mean support