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I used all of my monthly traffic allowance of 1 TB as soon as I could, but Servitro didn't like this
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Money back is not fair, here, because customer already spent all monthly data, he know about limits, it's stupid to try spend whole monthly data in one date and wait for refund. But unsuspend and limit bandwidth is fair enough, I believe.
Charge 50 cents and give the customer the rest of his money back.
Mad weird reason to suspend. Blasting through the a tb in a day is piss easy. Rent vps, incorporate into tailnet as derp, don't have direct connection and do an initial sync of some backup replication.
In my opinion, if the plan comes with 1 TB of bandwidth per month, it shouldn’t matter whether a customer uses it all in one day or spreads it out over the month.
For refunds, though, I’d spell out the policy in the ToS. If you want to base eligibility on prorated usage, make it clear that the customer’s total usage when they request a refund must not exceed 1,000 GB × (days elapsed ÷ 30).
But this case is different. The provider didn’t deliver the service as promised, so I think the customer should get a refund.
Could you please clarify, Since I have already purchased your product, could you explain—assuming I have used up the entire 1TB data allowance— how many days of usage must pass before the 625Kbps speed limit takes effect? Is it after 2 days, 3 days, 4 days, or on which specific day?
How do you simultaneously set a specific bandwidth cap and a FUP? Isn't the entire point of a named bandwidth cap so that users don't have to guess what counts as fair and know exactly what they are allowed to use?
Now, if he used it all up in half an hour and saturated your 10 Gbps port, that would fall under degrading the services for other users. But he was apparently throttled to 200 Mbps, so even at max speed, he only used a fraction of your shared port.
And your limits were clear: 1 TB per month. So who cares if he uses it in 13 hours? You gave him 1 TB.
You: "You're allowed to have one slice of cake tonight, but no more."
Him: Eats one slice of cake.
You: "Oh my god, you DELIBERATELY ate an ENTIRE slice of cake ON PURPOSE? I didn't give you permission for that!"
What the fuck is that logic?
If you were given a quota of 1 TBW/day and there's a throughput limit in place (so you can't saturate the entire drive), then we shouldn't care if you use it up quickly or slowly. Hammering the disk with 24/7 dd workloads would be the equivalent of hammering an unmetered connection.
Another provider failing common sense. I'll avoid Servitro at all cost.
yeah.. provider should either refund if vps is suspended.
or allow the user with whatever minimal bandwidth/transfer they are entitled to.
Servitro suspending vps (instead of allowing minimal daily usage for rest of the month) and/or not refunding seems a pure day-light scam to me.
you notice how ur the only one in this entire thread defending?
refunded needed? no. Unsuspended needed yes.
Yeah how about mods take a look now @raindog308 @angstrom @DP
In this case he had not used heavy workloads and hammered the disk where other users could be affected and it's a shared 10gbit port and he used 200mbit I'm pretty sure there were no neighbors affected by this. I really don't see a problem here and I don't understand why his vps is suspended instead of the throttled speed as mentioned by the host and stated in their Tos. What would be a normal use for you? Using the 1tb included traffic within a week? Within 3 days? I don't get it how OP had affected other users on the same node
@Servitro there are still unanswered questions into your direction. How is using 200mbit of a shared 10gbit port affecting other users? What hardware does the node have? Also other users @ you and have not got a response so far
Update after an internal review by our admin team:
Our team looked at this case again. Because the fair use terms are not written out clearly enough on our website, the team decided to resolve it in the customer's favour: the customer will receive a full refund of the $20, and the service will be cancelled.
For all other customers, nothing changes: when you use up your monthly traffic, the port speed is reduced until the next period, and the VPS keeps running.
We are also updating our terms so the traffic rules are clearly written before anyone orders.
Very reasonable and please update your policy so it is clear
You mean they weren't written out at all? You made it up on the spot, I looked at your site and there was nothing in your terms about fair use.
Fair use is also such a weird thing to say when you already have a fixed limit...
Finally. This is what we've been trying to tell you.
Honestly though, if there wasn't so much back-and-forth arguing and ignoring, you could have gotten away with unsuspending OP's VPS and keeping the throttled traffic for the rest of the month. That way you wouldn't even have to refund him (he did use a month's worth of traffic after all, but also didn't use a month's worth of the other resources the VPS has, so calculating a prorated refund would be difficult).
You might want to explicitly state that there are burst limits, not just say "using data too fast is a violation of the FUP". For example, say that your burst limit is 100 Mbps average per hour or something, and that using more than 100 Mbps average in a one hour period is a violation. Be explicit.
What a terrible logic by the provider. You know it wouldn't hurt your ego if you back down from the high horse and simply apologize for vaguely writing your terms and suspending a user based on how you felt that day, probably taking out anger of something in your life on the user rather than use actual logic because if it isn't that then you're plainly stupid.
Either way to be avoided.
That's only 55TB/month. Light work
using up all traffic shouldnt be a voilation of fair use. Then why this limit in the first place?
You guys suspended his service simply because he ran out of the traffic quota he paid for. This is totally bullshit. I don't think "test the speed limitations" violates your ToS. He didn't make cyber attack or what, he just test the network within his own quota, and should gets rate limited the rest of this month.
did he really affects other customers on the same node running 200mbps non-stop for 13 hours on a Shared 10Gbps port? I don't see this violates fair use because you set the bandwidth and traffic. If you can't afford a customer running out of his quota, set a lower quota instead of set a quota so high and write in ToS
Running out of your quota is violating our fair use policyI was thinking of buying your service 2 hours ago, and I changed my mind after reading this.
what f idiot provider
not a chance,PulsedMedia still happily alive here
Well he did make it right (eventually) and refunded OP. That's more than can be said about PM.
Yup. And he used 1TB on 1TB plan. Idk why he's surprised when he can't access it. Could have picked other provider with unmetered data
No, that's not what happened or why people are critical of Servitro.
Their ToS said that, if you exceed 1 TB, your traffic is throttled. However OP wasn't throttled, he was suspended and it was supposedly because using up your 1 TB in a day was a violation of an (as yet unwritten) FUP.
It's as I said:
Who cares if he uses up his allowance in a day or in a month? He used 200 Mbps which is far from saturating a shared 10 Gbps port. If the terms say he'll be throttled, then he should be throttled. Not suspended.
Fair enough ! On one of my Dedicated server with fair amount of traffic over 30 wordpress websites we use 1.5-2 TB at the most and here 1TB burnt in few hours. There should be no refund for full month resources were used in the matter of hours AND given the service provider is willing to unsuspend once cycle resets. If the customer wants more resources, talk to the company, pay up for more bandwidth usage and be fair.
An important point few responses are missing is, the customer knew he will burn 1tb very soon so if he knew beforehand, it was like playing with fire. Such offers are meant for users who would not max out in matter of hours
and at 20$ for an year, he cannot expect a refund. Get Unmetered at realistic prices so you dont have to create such topics.
And the Company should update their TOS to not have to give explanations here. Your TOS and AUP should be clear enough to vision such scenarios .
Hi, I think "to test the speed limitations" is a normal way to use the service becauce u have alreay set the speed limit when reach the 1tb limitation. User who want still use your service with low speed in next 29 days or request a refund, either is fair.
I have seen these kind of incidents in both WHT and other forums. So some customers might use the allocated resources fully in your server and unless there are specific conditions in you TOS or FUP limiting it, you should honor the deal.
Problem is, these kind of marketing gimmicks are prohibited in most countries and if the customer goes to some consumer protection or any other authority that deals with these kinds of issues, it might cost you more than the 20$.