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Help : Namecrane Reseller Hosting
elcapitanph
Member
Hi everyone,
I'm currently trying to migrate accounts from cPanel to DirectAdmin using the built-in migration tool on NameCrane.
I opened a support ticket (CRANE-30053) two days ago, but since it's still open, I decided to test transferring the accounts one by one in the meantime. Unfortunately, the migration fails right after starting with this error:
2026-11-11 23:21:04 UTC Started transferring 'username'
2026-11-11 23:21:06 UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value
Can anyone already exp with the tools with namecrane resolve this issue ?
Hopefully the owner or the support team can see my post here too hehe
Comments
Thank you! Your wait time has been doubled hehe
Just chill, Capt. Hehe
2026-11-11 23:21:04 UTC Started transferring 'username'
2026-11-11 23:21:06 UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value
I have his weird feeling ur JSON is invalid.
The easiest way to migrate from cPanel to DirectAdmin is:
1. upload full cpanel backup into /user_backup of directadmin server
2. rename backups files to: cpmove-yourusername.tar.gz
3. restore backup with restore tool of directadmin.
Hi this is coming from namecrane tools it just give logs to us to view
Thank you i will try this.
Sorry, been doing catch up form the billing upgrade, been a mental amount of tickets come through.
Hats a weird error. Make sure imunify is disabled on the remote server, or whitelist the nodes IP.
Francisco
Thank you but it's seem migration tools have a problem we try to install trial cpanel and migrate 1 account for testing same error UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value
Do you have imunify or cloudflare or similar infront of :2087 though?
Francisco
that '<' basically means the tool got an html page back instead of json, so something on the cpanel side is answering with a login or block page. on a fresh trial box i'd also check cPHulk in WHM, a couple of failed auth attempts from the migration node and it just locks that IP out