Help : Namecrane Reseller Hosting

elcapitanph

Hi everyone,

I'm currently trying to migrate accounts from cPanel to DirectAdmin using the built-in migration tool on NameCrane.

I opened a support ticket (CRANE-30053) two days ago, but since it's still open, I decided to test transferring the accounts one by one in the meantime. Unfortunately, the migration fails right after starting with this error:

2026-11-11 23:21:04 UTC Started transferring 'username'
2026-11-11 23:21:06 UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value

Can anyone already exp with the tools with namecrane resolve this issue ?

Hopefully the owner or the support team can see my post here too hehe

gsea4

Thank you! Your wait time has been doubled hehe

Frameworks

Just chill, Capt. Hehe

LEBUserJoe

2026-11-11 23:21:04 UTC Started transferring 'username'
2026-11-11 23:21:06 UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value

I have his weird feeling ur JSON is invalid.

silicomnet

The easiest way to migrate from cPanel to DirectAdmin is:
1. upload full cpanel backup into /user_backup of directadmin server
2. rename backups files to: cpmove-yourusername.tar.gz
3. restore backup with restore tool of directadmin.

elcapitanph

@LEBUserJoe said:
2026-11-11 23:21:04 UTC Started transferring 'username'
2026-11-11 23:21:06 UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value

I have his weird feeling ur JSON is invalid.

Hi this is coming from namecrane tools it just give logs to us to view

elcapitanph

@silicomnet said:
The easiest way to migrate from cPanel to DirectAdmin is:
1. upload full cpanel backup into /user_backup of directadmin server
2. rename backups files to: cpmove-yourusername.tar.gz
3. restore backup with restore tool of directadmin.

Thank you i will try this.

Francisco

Sorry, been doing catch up form the billing upgrade, been a mental amount of tickets come through.

Hats a weird error. Make sure imunify is disabled on the remote server, or whitelist the nodes IP.

Francisco

elcapitanph

@Francisco said:
Sorry, been doing catch up form the billing upgrade, been a mental amount of tickets come through.

Hats a weird error. Make sure imunify is disabled on the remote server, or whitelist the nodes IP.

Francisco

Thank you but it's seem migration tools have a problem we try to install trial cpanel and migrate 1 account for testing same error UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value

Francisco

@elcapitanph said: Thank you but it's seem migration tools have a problem we try to install trial cpanel and migrate 1 account for testing same error UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value

Do you have imunify or cloudflare or similar infront of :2087 though?

Francisco

VpsVictor

@elcapitanph said:
we try to install trial cpanel and migrate 1 account for testing same error UTC Backup creation JSON is invalid: invalid character '<' looking for beginning of value

that '<' basically means the tool got an html page back instead of json, so something on the cpanel side is answering with a login or block page. on a fresh trial box i'd also check cPHulk in WHM, a couple of failed auth attempts from the migration node and it just locks that IP out